Workforce Operations Manager Jobs in Flagstaff, AZ

The Marketing Manager provides leadership and operational oversight for Advertising Coordinators,
Event Coordinators, Players Club operations, and, at New Mexico properties, PBX operations and Gift
Shop operations. This position partners closely with operational leadership, property departments,
and marketing staff to ensure promotional activities, events, guest communications, and customer
service operations are executed efficiently and professionally in accordance with Enterprise standards
and property objectives.
The Marketing Manager is expected to demonstrate professionalism, accountability, exceptional guest
service, operational leadership, and a commitment to operational excellence while supporting team
members, departmental objectives, and Enterprise goals. Maintains confidentiality of all privileged
information.
This list of duties and responsibilities is and is not all-inclusive.
Essential Duties & Responsibilities:
• Oversees day-to-day marketing operations, promotional activities, event coordination, guest
engagement initiatives, Players Club operations, and assigned operational areas while ensuring
operational efficiency, service consistency, and compliance with company policies and
procedures.
• Provides leadership, guidance, coaching, scheduling oversight, workforce development,
accountability, and performance management for Advertising Coordinators, Event Coordinators,
Players Club staff, PBX operations and Gift Shop staff (New Mexico properties), and other
assigned team members as applicable.
• Assists with implementing marketing plans, promotional campaigns, special events, player
development initiatives, guest loyalty programs, advertising activities, and customer service
strategies aligned with property and Enterprise objectives.
• Coordinates operational activities with casino operations, Food & Beverage, hotel operations,
finance, security, entertainment, and other departments to support promotions, special events,
VIP activities, guest communications, and property-wide initiatives as applicable.
• Assists with monitoring promotional performance, guest participation levels, event effectiveness,
customer feedback, operational readiness, and departmental productivity to support operational
Page 2 of 3
Position Classification & Description
Marketing Manager
Created May 2026
and financial goals.
• Supports advertising, promotional, and event-related activities including vendor coordination,
operational logistics, scheduling, guest communications, promotional materials, and event
preparation.
• Oversees Players Club operations to ensure guest enrollment activities, player service standards,
promotional support, and customer engagement efforts are conducted professionally and
efficiently.
• Oversees PBX and Gift Shop operations at New Mexico properties including staffing support,
customer service standards, operational coordination, inventory accountability, and day-to-day
operational effectiveness.
• Assists with maintaining operational reports, promotional documentation, guest service records,
event tracking information, scheduling documentation, inventory records, and departmental
communications.
• Ensures compliance with all applicable federal, tribal, state, county, and local laws, gaming
regulations, company policies, operational procedures, and customer service standards.
• Provides exceptional guest service and internal customer service by responding to guest
concerns, operational issues, and departmental requests in a professional, timely, and solutionoriented
manner.
• Meets assigned deadlines and ensures timely completion of reports, operational assignments,
promotional activities, employee evaluations, projects, scheduling responsibilities, and
departmental initiatives.
• Demonstrates initiative, accountability, and a willingness to go above and beyond to support
guest satisfaction, operational objectives, workforce development, and Enterprise initiatives.
• Promotes a positive and collaborative work environment through professionalism,
communication, teamwork, leadership, and operational partnership.
• Supports continuous improvement initiatives by identifying opportunities to improve marketing
effectiveness, promotional execution, guest service delivery, operational efficiency, customer
engagement, and team member performance.
• Leads by example through professionalism, dependability, responsiveness, and adherence to
Enterprise policies, procedures, and service standards.
• Maintains professional and technical knowledge by attending seminars, educational workshops,
conferences, and reviewing marketing trends, operational practices, and professional
publications.
• Maintains confidentiality of all privileged information.
• Contributes to a team effort and accomplishes related results as required.
• Performs other duties as required.
Minimum Qualifications:
Associate's Degree in Marketing, Business Administration, Hospitality Management, or related field
plus three (3) years of progressive experience in casino marketing, promotions, guest services, or
related hospitality operations experience or the equivalent of five (5) years of progressive casino
marketing, casino marketing and promotions. Requires three (3) years in a supervisory role. Casino
gaming, hospitality, promotions, Players Club, event coordination, and retail operations experience
preferred. Must be twenty-one (21) years of age. No felony, theft or stealing convictions. Must be
able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and
maintain gaming license.
Knowledge, Skills and Abilities:
• Knowledge of casino marketing operations, promotional activities, event coordination practices,
Page 3 of 3
Position Classification & Description
Marketing Manager
Created May 2026
Players Club operations, customer service standards, and hospitality operations.
• Knowledge of advertising support activities, guest loyalty programs, operational coordination
practices, scheduling procedures, inventory accountability, PBX operations, and retail operations.
• Knowledge of applicable federal, tribal, state, county, and local laws, gaming regulations,
company policies, operational procedures, and guest service standards.
• Advanced skill in supervising, coaching, mentoring, scheduling, motivating, and evaluating
assigned staff while promoting accountability, teamwork, operational effectiveness, workforce
development, and continuous improvement.
• Skill in coordinating promotions, special events, guest engagement activities, operational
logistics, customer service initiatives, and departmental activities in a fast-paced hospitality
environment.
• Skill in preparing, reviewing, maintaining, and analyzing operational reports, scheduling
documentation, promotional records, inventory records, event documentation, and departmental
communications.
• Skill in operating various word-processing, spreadsheet, database, scheduling, reporting,
promotional, and presentation software programs in a Windows environment including Word,
Excel, Outlook, Teams, and PowerPoint.
• Ability to provide exceptional guest service and internal customer service while maintaining
professionalism, responsiveness, operational leadership, and positive working relationships with
individuals of varying social and cultural backgrounds.
• Ability to communicate effectively both verbally and in writing with guests, vendors, team
members, departments, operational leadership, and executive management while maintaining
professionalism in a fast-paced operational environment.
• Ability to analyze operational situations, exercise sound judgment, prioritize multiple assignments,
meet strict deadlines, and implement effective operational and guest service solutions while
supporting operational excellence and property objectives.
• Ability to demonstrate initiative, accountability, professionalism, adaptability, operational
awareness, and a commitment to continuous improvement and operational excellence while
maintaining strict confidentiality of all privileged information.
Physical Demands:
While performing the duties of this job, the employee may be required to sit, stand, or walk for
prolonged periods; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal
auditory, visual acuity, and verbal communications skills. The employee must be able to lift and/or
move up to 30 pounds.
Work Environment:
Working in a casino setting, employees are exposed to moderate/high noise levels and frequent
contact with internal and external customers. Extended hours, including evenings, weekends, irregular
shifts, and holidays may be required. Tight time constraints and multiple demands are common. Work
is performed in a fast-paced, result-oriented, and ever-changing environment. The team attitude is
positive and upbeat. Exceptional customer service is at the forefront of all that we do.
Navajo preference applied in accordance with applicable laws and policies.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.