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Workforce Management Jobs in Naperville, IL (NOW HIRING)

ULINE

Workforce Forecasting Manager

Glenview, IL

Bachelor's degree. * 2+ years in a workforce management leadership role. * 3+ years of workforce forecasting and software experience, including demand planning and trend analysis. * Advanced Excel ...

Introl

Workforce Coordinator

Chicago, IL · On-site

$65K - $70K/yr

Who we are At Introl, we specialize in large-scale GPU cluster deployments, managing up to 100,000 ... Workforce Support Assist technicians with onboarding, assignments, and project-related questions.

CDK

Workforce Administrator

Hoffman Estates, IL · On-site +1

$54K - $60K/yr

The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage ... Stay Curious , Own It, Be Open , Create Possibilities Job Summary The Workforce Administrator ...

Sonsoft Inc

Appian Technical Manager

Chicago, IL

Demonstrated knowledge of Workforce management and planning applications * Ability to interact with different HR /Business departments making strategic business recommendations backed up by analytics ...

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All JobsWorkforce Management JobsWorkforce Management Jobs in Naperville, IL

Workforce Management information

See Naperville, IL salary details

$25K

$76.3K

$161.8K

How much do workforce management jobs pay per year?

As of Jul 31, 2026, the average yearly pay for workforce management in Naperville, IL is $76,303.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,400.00 and $91,900.00 per year, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

In workforce management, high-paying roles such as project managers, operations managers, or senior coordinators can sometimes earn around $4,000 weekly, especially with experience and certifications like PMP or Six Sigma. These positions often require strong organizational skills, leadership, and proficiency with management tools but may not always require a college degree.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a Workforce Management professional, and why are they important?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What is the WFM salary?

The salary for a Workforce Management (WFM) professional varies based on experience, location, and industry, but typically ranges from $50,000 to $80,000 annually in the United States. Entry-level roles may start around $40,000, while experienced managers can earn over $100,000, especially with certifications in tools like NICE or Verint. WFM roles often require skills in data analysis, forecasting, and scheduling software.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

Is WFM a good career?

Workforce Management (WFM) is a growing field that involves optimizing staffing, scheduling, and resource allocation using tools like forecasting software. It requires strong analytical skills and knowledge of business operations, making it a stable career option with opportunities for advancement in various industries. WFM professionals are valued for improving efficiency and reducing costs within organizations.

How can I make 2000 a week working from home?

Workforce management roles often involve overseeing staffing, scheduling, and resource allocation, which can pay between $20 and $50 per hour depending on experience and industry. To earn $2,000 weekly, one would need to work approximately 40-100 hours at these rates, or seek higher-paying positions, certifications, or freelance consulting opportunities in the field.

What does workforce management do?

Workforce management involves planning, scheduling, and analyzing employee work to ensure optimal productivity and service levels. It often uses specialized software and requires skills in data analysis, forecasting, and resource allocation to meet organizational goals.

What are some common challenges faced by Workforce Management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.
What are the most commonly searched types of Workforce Management jobs in Naperville, IL? The most popular types of Workforce Management jobs in Naperville, IL are:
What are popular job titles related to Workforce Management jobs in Naperville, IL? For Workforce Management jobs in Naperville, IL, the most frequently searched job titles are:
What job categories do people searching Workforce Management jobs in Naperville, IL look for? The top searched job categories for Workforce Management jobs in Naperville, IL are:
What cities near Naperville, IL are hiring for Workforce Management jobs? Cities near Naperville, IL with the most Workforce Management job openings:
Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Naperville, IL as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $76,303 per year, or $36.7 per hour.

Workforce Support Analyst and RTA

Unifin, Inc

Niles, IL

Full-time

Posted 6 days ago

Job description

About the Company

Unifin Inc is a BPO company with multiple operations in North America, Latin America, and Asia Pacific Region. We are looking for an extraordinary talent who will be part of our unique and diverse team. Are you passionate about company where opportunities are unlimited? Do you love taking challenges and making your brilliant ideas into reality? **

Be one of us, and be part of our success story!

Your Role

The Workforce Support Analyst assists with all aspects of workforce optimization, including real-time call monitoring, service-level reporting, call-volume trend analysis, and scheduling team members based on required interval headcount. This role supports schedule creation and optimization within the workforce management tool and helps ensure delivery of organizational goals.

Key Responsibilities

  • Monitor real-time queue performance and workforce metrics to ensure service level, response time, and productivity targets are achieved.

  • Perform real-time monitoring of call volumes, staffing levels, schedule adherence, and agent availability, recommending staffing adjustments as needed.

  • Prepare and distribute workforce performance reports, including service level, occupancy, shrinkage, adherence, and call volume trends.

  • Analyze historical and intraday data to identify trends and provide recommendations for workforce optimization.

  • Create, maintain, and optimize employee schedules within the Workforce Management (WFM) system to meet operational requirements.

  • Process schedule-related requests, including shift changes, time-off requests, overtime, and schedule adjustments while maintaining staffing requirements.

  • Collaborate with Operations, Team Leaders, and other support teams to communicate staffing concerns and implement action plans.

  • Support forecasting and capacity planning activities by providing accurate workforce data and analysis.

  • Ensure workforce management data is accurate, complete, and up to date within WFM tools.

  • Assist in identifying opportunities to improve workforce processes, reporting, and scheduling efficiency.

  • Maintain compliance with company policies, workforce management guidelines, and service level agreements (SLAs).

About You

For you to become a successful candidate for this role:

    • Bachelor's degree in Business Administration, Information Technology, Mathematics, Statistics, or a related field, or equivalent work experience.

    • At least 2 years of experience in Workforce Management (Real-Time Analyst, Scheduler, Workforce Analyst, or similar role) in a contact center or BPO environment.

    • Basic understanding of workforce management principles, including forecasting, scheduling, real-time management, and reporting.

    • Experience using Workforce Management tools such as Verint, NICE IEX, Aspect, Calabrio, Genesys WFM, or similar platforms is preferred.

    • Proficient in Microsoft Excel, including formulas, pivot tables, charts, and data analysis.

    • Strong analytical and problem-solving skills with the ability to interpret workforce data and identify trends.

    • Excellent verbal and written communication skills with the ability to collaborate across multiple teams.

    • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

    • High attention to detail and commitment to data accuracy.

    • Willing to work flexible schedules, including weekends, holidays, and rotating shifts, based on business needs.

At UNIFIN, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

We believe in our employees and invest in providing the best growth opportunities. Promotions at UNIFIN are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed.

When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.

Do you think you fit all of this? Click the apply button now!

Employment Type: FULL_TIME

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