... Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities Attendance management Schedule ...
Quick apply
... Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities Attendance management Schedule ...
Quick apply
... Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities Attendance management Schedule ...
Huntsville, AL · On-site
... Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities Attendance management Schedule ...
Huntsville, AL · On-site
... Workforce Management & Performance Execution) This role focuses on staff oversight, productivity, process improvement, and operational control. Primary Responsibilities Attendance management Schedule ...
Yulista Solutions LLC Regular Job Summary The Technical Workforce Strategy Specialist supports the Strategic Workforce Manager in executing workforce strategy initiatives that strengthen the ...
Yulista Solutions LLC Regular Job Summary The Technical Workforce Strategy Specialist supports the Strategic Workforce Manager in executing workforce strategy initiatives that strengthen the ...
Yulista Solutions LLC Regular Job Summary The Technical Workforce Strategy Specialist supports the Strategic Workforce Manager in executing workforce strategy initiatives that strengthen the ...
Yulista Solutions LLC Regular Job Summary The Technical Workforce Strategy Specialist supports the Strategic Workforce Manager in executing workforce strategy initiatives that strengthen the ...
Yulista Solutions LLC Regular Job Summary The Technical Workforce Strategy Specialist supports the Strategic Workforce Manager in executing workforce strategy initiatives that strengthen the ...
Yulista Solutions LLC Regular Job Summary The Technical Workforce Strategy Specialist supports the Strategic Workforce Manager in executing workforce strategy initiatives that strengthen the ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Underpinned by a unique biometric algorithm, Biosite provides market-leading software solutions for workforce management, task management, material management and fire safety & security. At the heart ...
Huntsville, AL · On-site
$55K - $235K/yr
Workforce Management Details: Target Salary Range: $55,000 - $235,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited ...
Huntsville, AL · On-site
$55K - $235K/yr
Workforce Management Details: Target Salary Range: $55,000 - $235,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited ...
Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...
Client Management: Manage day to day interactions with executive clients and sponsors * Delivery: Gain trusted advisor status with customers and client prospects by understanding their business and ...
Huntsville, AL · On-site
$125K/yr
... workforce management, and customer interaction data needs. * Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting ...
Huntsville, AL · On-site
$125K/yr
... workforce management, and customer interaction data needs. * Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting ...
Huntsville, AL · On-site
$125K/yr
... workforce management, and customer interaction data needs. * Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting ...
Huntsville, AL · On-site
$125K/yr
... workforce management, and customer interaction data needs. * Developing and optimizing complex SQL queries, stored procedures, views, functions, and data models to support operational reporting ...
$76.92 - $87.50/hr
WHAT THIS PERSON WILL OWN • Overall plant performance • Safety, quality, delivery, cost, and people metrics • 3 shift manufacturing leadership • Hourly and salaried workforce management • ...
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$76.92 - $87.50/hr
WHAT THIS PERSON WILL OWN • Overall plant performance • Safety, quality, delivery, cost, and people metrics • 3 shift manufacturing leadership • Hourly and salaried workforce management • ...
Tanner, AL · On-site
$160K - $182K/yr
WHAT THIS PERSON WILL OWN • Overall plant performance • Safety, quality, delivery, cost, and people metrics • 3 shift manufacturing leadership • Hourly and salaried workforce management • ...
Quick apply
Tanner, AL · On-site
$160K - $182K/yr
WHAT THIS PERSON WILL OWN • Overall plant performance • Safety, quality, delivery, cost, and people metrics • 3 shift manufacturing leadership • Hourly and salaried workforce management • ...
... and workforce management activities. Essential Duties and Responsibilities Labor Relations Administration Support * Provide administrative and analytical support to Labor Relations leadership ...
... and workforce management activities. Essential Duties and Responsibilities Labor Relations Administration Support * Provide administrative and analytical support to Labor Relations leadership ...
$68K - $87K/yr
... and workforce management activities. Essential Duties and Responsibilities Labor Relations Administration Support * Provide administrative and analytical support to Labor Relations leadership ...
$68K - $87K/yr
... and workforce management activities. Essential Duties and Responsibilities Labor Relations Administration Support * Provide administrative and analytical support to Labor Relations leadership ...
Responsibilities Employee Relations and Workforce Risk Management * Provide leadership and oversight for employee relations activities, investigations, corrective action processes, employee appeals ...
Responsibilities Employee Relations and Workforce Risk Management * Provide leadership and oversight for employee relations activities, investigations, corrective action processes, employee appeals ...
... and workforce management activities. Essential Duties and Responsibilities Labor Relations Administration Support * Provide administrative and analytical support to Labor Relations leadership ...
... and workforce management activities. Essential Duties and Responsibilities Labor Relations Administration Support * Provide administrative and analytical support to Labor Relations leadership ...
Responsibilities Employee Relations and Workforce Risk Management * Provide leadership and oversight for employee relations activities, investigations, corrective action processes, employee appeals ...
Responsibilities Employee Relations and Workforce Risk Management * Provide leadership and oversight for employee relations activities, investigations, corrective action processes, employee appeals ...
Employee Relations and Workforce Risk Management * Provide leadership and oversight for employee relations activities, investigations, corrective action processes, employee appeals and patient ...
Employee Relations and Workforce Risk Management * Provide leadership and oversight for employee relations activities, investigations, corrective action processes, employee appeals and patient ...
$22.4K - $33.6K
5% of jobs
$42K is the 25th percentile. Wages below this are outliers.
$33.6K - $44.7K
26% of jobs
The median wage is $55.9K / yr.
$44.7K - $55.9K
19% of jobs
$55.9K - $67K
11% of jobs
$78.2K is the 75th percentile. Wages above this are outliers.
$67K - $78.2K
14% of jobs
$78.2K - $89.4K
10% of jobs
$89.4K - $100.5K
4% of jobs
$100.5K - $111.7K
7% of jobs
$111.7K - $122.8K
1% of jobs
$122.8K - $134K
1% of jobs
$134K - $145.1K
1% of jobs
$22.4K
$68.5K
$145.1K
| Aspect | Workforce Management | Workforce Analyst |
|---|---|---|
| Primary Focus | Planning, scheduling, and optimizing staffing levels | Analyzing workforce data to improve efficiency and forecasting |
| Required Skills | Forecasting, scheduling, labor laws, software proficiency | Data analysis, reporting, Excel, statistical tools |
| Work Environment | Operations, call centers, retail, healthcare | Data teams, HR, operations departments |
| Certifications | Workforce management software certifications, project management | Data analysis certifications, Excel, statistical analysis |
Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Full-time
Posted 7 days ago
Call Center Manager (Workforce Management & Performance Execution)
This role focuses on staff oversight, productivity, process improvement, and operational control.
Primary Responsibilities
Attendance management
Schedule adherence
Overtime control
Lunch/break compliance (not exceeding one hour)
Staffing coverage
Queue management
Call abandon rates
Average speed to answer
Productivity monitoring
Workforce planning
Daily reporting
Escalating staffing shortages
Coaching/corrective action
Typical Metrics
Call abandon rates
Average speed of answer
Hold times
Overtime hours
Attendance/tardiness/absence coverage
Schedule adherence
Productivity per FTE
Ideal Skill Set includes:
Strong operational discipline
Data-oriented mindset
Comfort with metrics/accountability
Workforce management experience
Decisive management style
Process improvement skills