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Workforce Management Jobs in Boston, MA (NOW HIRING)

Primark

Workforce Optimization Manager

Boston, MA · On-site

Utilize UKG Workforce Management System to optimize scheduling and ensure labor hours are prioritized toward high-value, customer-facing tasks. * Maintain and configure all UKG system parameters ...

Primark

Workforce Optimization Manager

Boston, MA · On-site

Utilize UKG Workforce Management System to optimize scheduling and ensure labor hours are prioritized toward high-value, customer-facing tasks. * Maintain and configure all UKG system parameters ...

Aerotek

Recruiting Workforce Manager

Beverly, MA · On-site

$64K - $70K/yr

As a Recruiting Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Aerotek

Recruiting Workforce Manager

Beverly, MA · On-site

$64K - $70K/yr

As a Recruiting Workforce Manager you will... * Serve as the liaison between client managers, local office and contract employees. This includes regular attendance of client production and or staff ...

Keyrus EPM

WFP Manager

Boston, MA · On-site

$100 - $130/hr

Advise clients on Workforce Management processes including forecasting, staffing, scheduling, supplier management, performance measurement, and capacity planning. * Assess current operating models ...

UKG, Inc.

Lead Product Manager

Lowell, MA · On-site

The ideal candidate has strong enterprise SaaS product management experience, workforce planning or labor forecasting domain knowledge, and a solid understanding of workforce management workflows ...

Deloitte

UKG PRO HCM Senior Consultant

Boston, MA · On-site

Collaborating with project teams and client stakeholders to deliver workforce management solutions aligned to business needs * Serving clients across industries such as healthcare, consumer, and ...

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Workforce Management information

See Boston, MA salary details

$27.2K

$83K

$176K

How much do workforce management jobs pay per year?

As of Aug 22, 2026, the average yearly pay for workforce management in Boston, MA is $83,020.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,600.00 and $99,900.00 per year, depending on experience, location, and employer.

What is workforce management?

Workforce management (WFM) refers to the processes and tools used by organizations to optimize the productivity and efficiency of their employees. It typically involves forecasting labor needs, scheduling staff, tracking attendance, and managing performance to ensure the right people are in the right place at the right time. Workforce management helps businesses reduce costs, improve customer service, and comply with labor regulations. It can be applied in various industries, including retail, healthcare, and call centers, using specialized software and analytics.

What are the key skills and qualifications needed to thrive as a workforce management professional?

To thrive as a Workforce Management professional, you need strong analytical skills, experience with forecasting and scheduling, and a background in business administration or a related field. Proficiency in workforce management software (such as NICE, Kronos, or Verint), Excel, and familiarity with reporting tools are typically required. Excellent communication, problem-solving abilities, and adaptability help professionals collaborate with teams and respond to dynamic business needs. These skills are crucial for optimizing staffing, improving operational efficiency, and ensuring service level targets are consistently met.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce Management (WFM) professionals often face challenges such as forecasting demand accurately, managing shift coverage, and balancing employee preferences with business needs. These can be addressed by utilizing advanced scheduling software, maintaining open communication with team members, and continuously analyzing historical data to refine forecasts. Collaborating closely with operations and HR can also help ensure scheduling solutions align with organizational goals and employee satisfaction.

What is the difference between Workforce Management vs Workforce Analyst?

AspectWorkforce ManagementWorkforce Analyst
Primary FocusPlanning, scheduling, and optimizing staffing levelsAnalyzing workforce data to improve efficiency and forecasting
Required SkillsForecasting, scheduling, labor laws, software proficiencyData analysis, reporting, Excel, statistical tools
Work EnvironmentOperations, call centers, retail, healthcareData teams, HR, operations departments
CertificationsWorkforce management software certifications, project managementData analysis certifications, Excel, statistical analysis

Workforce Management involves the strategic planning and scheduling of staff to meet organizational needs, focusing on operational efficiency. Workforce Analysts analyze workforce data to identify trends and improve forecasting accuracy. While both roles require data skills and industry knowledge, Workforce Management is more operational, whereas Workforce Analysts focus on data analysis and reporting to support decision-making.

Is workforce management a good career?

Workforce management is a viable career that involves coordinating staffing, scheduling, and resource allocation using tools like workforce management software. It requires strong organizational and analytical skills and often offers opportunities for advancement in various industries. The role can provide stable employment with a focus on efficiency and operational effectiveness.

What are the most commonly searched types of Workforce Management jobs in Boston, MA?

The most popular types of Workforce Management jobs in Boston, MA are:

What are popular job titles related to Workforce Management jobs in Boston, MA?

For Workforce Management jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Workforce Management jobs in Boston, MA look for?

The top searched job categories for Workforce Management jobs in Boston, MA are:

Workforce Management jobs near you
Infographic showing various Workforce Management job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 85% Physical, 3% Hybrid, and 12% Remote job distribution, with an average salary of $83,020 per year, or $39.9 per hour.

Workforce Management Project Lead

Keurig Dr Pepper

Burlington, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Keurig Dr Pepper rating

7.7

Company rating: 7.7 out of 10

Based on 239 frontline employees who took The Breakroom Quiz

126th of 442 rated food and drinks producers

Job description

Job Overview:
JOB DESCRIPTION - US Workforce Management (WFM) Lead
Project Sakura | KDP COU
Location: This role will be based out of our Burlington, MA office in a hybrid capacity or anywhere in US, Remote
POSITION SUMMARY
The US WFM (Workforce Management) Lead is responsible for the successful deployment and adoption of UKG Workforce Management capabilities supporting manufacturing and office hourly workers across KDP COU in the United States.
The role leads the US WFM Subject Matter Expert (SME) team and works closely with the Global WFM Lead, HR, Payroll, Operations, Time & Attendance (T&A) workstream, Payroll workstream, business stakeholders, and implementation partners to ensure the solution supports business needs, enables accurate payroll calculations, and aligns with global Sakura standards.
The role remains actively involved throughout the project lifecycle, including solution validation, testing, deployment readiness, training, hypercare support, and business stabilization activities.
KEY RESPONSIBILITIES
US Workforce Management Leadership
  • Lead the Workforce Management workstream for the United States.
  • Act as the primary US counterpart to the Global WFM Lead.
  • Lead and coordinate local WFM SMEs and business representatives.
  • Represent US business requirements, risks, issues, and decisions within the global project team.
  • Ensure alignment between global Sakura standards and local operational requirements.
  • Drive stakeholder engagement across Operations, HR, Payroll, Workforce Planning, and business leadership teams.

Solution Design & Process Validation
  • Represent the needs of US manufacturing and office hourly workers within the Global Workforce Management workstream, with close collaboration with the Time & Attendance workstream for office hourly worker requirements and the Payroll workstream to ensure accurate payroll calculations.
  • Review and validate UKG Workforce Management solution designs covering Time & Attendance, Scheduling, Labor Management, Workforce Planning, Overtime Management, Shift Management, and Absence processes.
  • Support adoption and optimization of existing UKG Workforce Management capabilities within Keurig operations.
  • Lead business review and validation activities for new Time & Attendance and Scheduling capabilities being introduced for Peet's operations.
  • Ensure business requirements, labor rules, attendance policies, operational practices, and compliance requirements are addressed.
  • Support fit-to-standard workshops and solution design reviews.

Testing & Deployment Readiness
  • Lead UKG Workforce Management testing activities across the United States.
  • Coordinate participation of local SMEs, supervisors, payroll teams, planners, managers, and business representatives.
  • Actively participate in SIT (Systems Integration Test), UAT (User Acceptance Test), End-to-End, Payroll Integration, and deployment testing activities.
  • Validate Time & Attendance, Scheduling, Workforce Planning, overtime, absence management, and payroll integration processes in close collaboration with the Payroll workstream to ensure accurate payroll calculations.
  • Support defect triage, issue resolution, retesting, and business sign-off activities.
  • Lead workforce-related data validation activities.
  • Support cutover planning, deployment readiness, and go-live execution.

Training & Business Readiness
  • Lead UKG Workforce Management readiness activities across impacted business functions.
  • Build and lead a network of WFM SMEs and local champions.
  • Support development and delivery of training materials, workshops, and knowledge-transfer sessions.
  • Ensure managers, supervisors, planners, HR teams, payroll teams, and business users are prepared to operate in the future-state environment.
  • Drive successful adoption of UKG Workforce Management processes and tools across the organization.

Hypercare & Stabilization
  • Lead Workforce Management support activities during hypercare and stabilization period following go-live.
  • Coordinate SME support and issue resolution activities during the interim operational support phase.
  • Monitor solution adoption, operational readiness, workforce process effectiveness, and user experience.
  • Partner with Global WFM, IT, Payroll, the Payroll workstream, and implementation partners to resolve business-critical issues and support accurate payroll calculation outcomes.
  • Support business teams until steady-state support structures are fully established.
  • Ensure successful transition from project support into business-as-usual operations.
  • Other Responsibilities may include
  • HRBP support for US Manufacturing locations, or client groups, including but not limited to deployment of new initiatives, investigations, project work etc
  • Represent US Manufacturing locations on additional transformation projects

ACCOUNTABILITIES
The US Workforce Management Lead is accountable for:
  • Successful deployment of UKG Workforce Management capabilities supporting US manufacturing and office hourly workers, including close alignment with the Time & Attendance workstream for office hourly worker requirements and the Payroll workstream to ensure accurate payroll calculations.
  • Leadership and coordination of the US WFM SME network.
  • Successful implementation of Time & Attendance and Scheduling capabilities across impacted business functions.
  • Adoption of UKG Workforce Management processes and tools across the organization.
  • Completion of testing, deployment, cutover, and go-live readiness activities.
  • Training and readiness of managers, supervisors, planners, payroll teams, and business users.
  • Successful execution of hypercare and stabilization activities.
  • Transition to future-state business operations and support structures.
  • Delivery of Sakura milestones supporting KDP COU transformation objectives.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Total Rewards:
  • Salary Range: $96,800 - $140,000
  • Actual placement within the compensation range may vary depending on experience, skills, and other factors
  • Benefits, subject to election and eligibility: Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
  • Annual bonus based on performance and eligibility

Requirements:
  • 8+ years of experience in Workforce Management, Time & Attendance, Scheduling, Operations, HR Technology, Payroll, or Transformation Programs.
  • Strong understanding of manufacturing and office hourly workforce management processes, including where close collaboration with the Time & Attendance workstream is required for office hourly workers.
  • Experience with Time & Attendance, Scheduling, Labor Management, and Workforce Planning processes.
  • Experience leading SME teams and business workstreams within complex transformation programs.
  • Experience with testing, deployment, business readiness, and operational stabilization activities.
  • Strong stakeholder management and communication skills.
  • Ability to collaborate effectively with both business leaders and global project teams.
  • Hands-on approach with willingness to actively support testing, deployment, hypercare, and issue resolution activities.

Preferred
  • Experience with UKG Workforce Management or comparable platforms.
  • Experience supporting large manufacturing and office hourly employee populations.
  • Experience with Payroll and HCM integrations.
  • Experience in multi-site operational environments.
  • Experience supporting transformation, carve-out, or Transition Service Agreement (TSA) transition programs.

Successful candidates will also demonstrate these additional qualifications:
  • Ability to understand business goals and then design & implement new approaches, policies and procedures to affect continual improvements in business objectives
  • Bias for action as evidenced through proactive, innovative and value-creating solution implementation
  • Comfortable navigating ambiguity within a complex, dynamic and rapidly changing business environment
  • Seamlessly transition between strategic thinking and tactical execution while prioritzing the most impactful work amidst multiple competing priorities

Company Overview:
Keurig Dr Pepper (Nasdaq: KDP) is a leading beverage company with more than 150 owned, licensed and partner brands that meet a wide range of needs and occasions. Our North American refreshment beverage business holds leadership positions across carbonated soft drinks, water, juice and mixers with a portfolio of iconic brands such as Dr Pepper®, Canada Dry®, Mott's®, A&W®, Peñafiel®, GHOST®, 7UP®, Snapple®, Clamato® and Core Hydration®. Our global coffee business spans more than 100 markets and includes the leading Keurig® single-serve brewing system in the U.S. and Canada, along with powerhouse brands such as Peet's, L'OR and Jacobs, and other regional coffee leaders. Our more than 50,000 employees aim to enhance the experience of every beverage and coffee occasion while making a positive impact for people, communities, and the planet.
We strive to be an employer of choice, providing culture and opportunities that empower our team to grow and develop. We offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development, while ensuring you feel valued, inspired and appreciated at work.
Whatever your area of expertise, at KDP you can be a part of a team that's proud of its brands, partnerships, innovation and growth. Will you join us?
Keurig Dr Pepper is an equal opportunity employer and recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, age, disability or association with a person with a disability, medical condition, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
A.I. Disclosure:
KDP uses artificial intelligence to assist with initial resume screening and candidate matching. This technology helps us efficiently identify candidates whose qualifications align with our open roles. AI does not make hiring decisions; all decisions throughout the hiring process are made by talent acquisition team members. If you prefer not to have your application processed using artificial intelligence, you may opt out by emailing your resume and qualifications directly to kdpjobs@kdrp.com in lieu of clicking Apply. In order for your application to be considered and opted out of AI, you must include the words "AI Opt-Out" and either job title and location or Job ID # in the email subject line in your email application.

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About Keurig Dr Pepper

Sourced by ZipRecruiter

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Burlington, MA, US

Year founded

2008

Social media

Twitter

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