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Workforce Management Manager Jobs in Lewiston, ME

NexRep, LLC

Real Time Analyst

Portland, ME · On-site

RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed. Essential ...

NexRep, LLC

Real Time Analyst

Portland, ME · On-site +1

RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed. Essential ...

NexRep LLC

Real Time Analyst

Portland, ME · On-site

RTAs provide feedback to the Workforce Management team (WFM) and Operations. RTAs may also be required to change agent skill associations or provide historical reporting as needed. Essential ...

Superior Plus Propane

District Manager

Windham, ME · On-site

$80 - $100/hr

People & Workforce Management * Lead and mentor employees to align with strategic goals. * Recruit, develop, and retain talent while fostering accountability and satisfaction. * Drive performance ...

superiorplus

District Manager

Windham, ME · On-site

$80K - $100K/yr

People & Workforce Management * Lead and mentor employees to align with strategic goals. * Recruit, develop, and retain talent while fostering accountability and satisfaction. * Drive performance ...

superiorplus

District Manager

Windham, ME · On-site

$80K - $100K/yr

People & Workforce Management * Lead and mentor employees to align with strategic goals. * Recruit, develop, and retain talent while fostering accountability and satisfaction. * Drive performance ...

superiorplus

District Manager

Windham, ME · On-site

$80K - $100K/yr

People & Workforce Management * Lead and mentor employees to align with strategic goals. * Recruit, develop, and retain talent while fostering accountability and satisfaction. * Drive performance ...

superiorplus

District Manager

Windham, ME · On-site

$80K - $100K/yr

People & Workforce Management * Lead and mentor employees to align with strategic goals. * Recruit, develop, and retain talent while fostering accountability and satisfaction. * Drive performance ...

Superior Plus Propane

District Manager

Windham, ME · On-site

$80K - $100K/yr

People & Workforce Management * Lead and mentor employees to align with strategic goals. * Recruit, develop, and retain talent while fostering accountability and satisfaction. * Drive performance ...

Unum UK

Director, Compensation Programs

Portland, ME · On-site

$127K - $175K/yr

Manage the global career framework, aligning and supporting career enablement for employees and workforce planning for leaders. * Complete complex analytics and predictive modeling to formulate clear ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Lewiston, ME

Workforce Management Manager information

See Lewiston, ME salary details

$28.8K

$85.5K

$143.9K

How much do workforce management manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for workforce management manager in Lewiston, ME is $85,493.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,300.00 and $121,900.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are popular job titles related to Workforce Management Manager jobs in Lewiston, ME?

For Workforce Management Manager jobs in Lewiston, ME, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Lewiston, ME look for?

The top searched job categories for Workforce Management Manager jobs in Lewiston, ME are:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Lewiston, ME as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution, with an average salary of $85,493 per year, or $41.1 per hour.

Management and Program Analyst (Workforce Management)

U.S. Customs and Border Protection

Portland, ME • On-site

$101K/yr

Full-time

Posted 17 days ago

Key responsibilities

  • Develop and recommend improvements in workforce management services.

  • Support the workforce management mission by performing administrative and analytical duties related to workforce management programs.

  • Communicate effectively with stakeholders to explain, guide, and negotiate complex requirements and process changes.

U.S. Customs and Border Protection rating

8.7

Company rating: 8.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

177th of 856 rated public administrative organizations

Job description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Boston Field Office, Area Port of Portland, located in Portland ME.
Additional selections may be made to include other organizational divisions and/or units within the duty location listed above.
This announcement has been amended on Wednesday August 26, 2026 to extend the closing date to Tuesday September 2, 2026.Qualifications:GS-12 Experience: To qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Developing and recommending improvements in services.
  • Working with a variety of programs supporting the workforce management mission.
  • Performing a wide range of administrative and analytical duties to develop and implement workforce management programs.
  • Communicate effectively orally and in writing to explain, guide, and negotiate complex legal requirements, contentious work situations, complicated concepts, and process changes with diverse stakeholders.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/02/2026.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers
Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.
Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.Education:Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Employment Type: OTHER

What U.S. Customs and Border Protection employees say

Pay

Benefits

Hours and flexibility

Workplace

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About U.S. Customs and Border Protection

Sourced by ZipRecruiter

U.S. Customs and Border Protection serves and protects America with a workforce of more than 60,000 law enforcement and support professionals. We're united by our mission to guard our borders from threats and illicit activities while facilitating legitimate trade and travel.

Industry

Public administration

Company size

10,000+ Employees

Headquarters location

Washington, DC, US

Year founded

2003

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