ZipRecruiter

Log In

1

Workforce Management Manager Jobs in Dubuque, IA

isolved

Customer Support Representative

Dubuque, IA · On-site

$15.25 - $20.50/hr

Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No ...

Your Company Name

Customer Support Representative

Dubuque, IA · On-site

$15 - $20.50/hr

Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No ...

Xinnovit

DBA Admin (Physical SQL) (XIN001_JS3Z)

Dubuque, IA

$47.25 - $59/hr

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · On-site

... Workforce Absence Team Lead Our teams connect! We collaborate onsite and have a hybrid work ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · Hybrid

... Workforce Absence Team Lead Our teams connect! We collaborate onsite and have a hybrid work ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · On-site

... Workforce Absence Team Lead PRIMARY PURPOSE : To supervise the operations of multiple teams of ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · Hybrid

... Workforce Absence Team Lead PRIMARY PURPOSE : To supervise the operations of multiple teams of ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

York Risk Services

Workforce Absence Team Lead

Dubuque, IA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Workforce Absence Team Lead Our teams connect! We collaborate onsite and have a hybrid work ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · On-site

... Workforce Absence Team Lead Our teams connect! We collaborate onsite and have a hybrid work ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · Hybrid

... Workforce Absence Team Lead Our teams connect! We collaborate onsite and have a hybrid work ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Workforce Absence Team Lead Our teams connect! We collaborate onsite and have a hybrid work ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Team Lead

Dubuque, IA · Hybrid

... Workforce Absence Team Lead PRIMARY PURPOSE : To supervise the operations of multiple teams of ... Identifies and advises management of trends, problems, and issues as well as recommended course of ...

Sedgwick

Workforce Absence Payroll Coordinator

Dubuque, IA · On-site

$21.25 - $28.25/hr

  • PTO

... Workforce Absence Payroll Coordinator Our teams connect! We collaborate onsite and have a hybrid ... Assists management with special projects as assigned. ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Sedgwick

Workforce Absence Payroll Coordinator

Dubuque, IA

$21.25 - $28.25/hr

  • PTO

... Workforce Absence Payroll Coordinator Our teams connect! We collaborate onsite and have a hybrid ... Assists management with special projects as assigned. ADDITIONAL FUNCTIONS and RESPONSIBILITIES

previous pagenext page

Showing results 21-40

All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Dubuque, IA

Workforce Management Manager information

See Dubuque, IA salary details

$25.9K

$77K

$129.7K

How much do workforce management manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for workforce management manager in Dubuque, IA is $77,019.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $109,900.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are popular job titles related to Workforce Management Manager jobs in Dubuque, IA?

For Workforce Management Manager jobs in Dubuque, IA, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Dubuque, IA look for?

The top searched job categories for Workforce Management Manager jobs in Dubuque, IA are:

What cities near Dubuque, IA are hiring for Workforce Management Manager jobs?

Cities near Dubuque, IA with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you
Infographic showing various Workforce Management Manager job openings in Dubuque, IA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $77,019 per year, or $37 per hour.

Customer Support Representative

iV Bars of New Jersey

Asbury, IA • On-site

$15 - $20.50/hr

Other

Posted 6 days ago

Job description

Customer Support Representative

isolved Customer Support Representatives contribute to a positive work environment that is entrepreneurial and high performing. As a front line of support, a Customer Support Representative works within a team and is responsible for all aspects of quality service for our clients.

Core Job Duties

  • Maintains a high rate of isolved client retention through superior customer service.
  • Respond accurately to a large volume of support calls and emails in a timely manner with a high degree of professionalism.
  • Research and resolve inquiries
  • Appropriately escalate issues for clients and participants as prescribed by standard operating procedures.
  • Accurately document all communications.
  • Accurately complete all assigned processing tasks.
  • Participate in customer service training related to knowledge and skill enhancements.
  • Additional duties as assigned.

Job Complexity

  • Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

Interaction

  • Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.

Supervision

  • Normally receives detailed instructions on all work. Works under close supervision.

Experience

  • Typically requires no previous professional experience.

Minimum Qualifications

  • High school diploma or equivalent
  • Excellent written, oral, and communication skills
  • Strong customer service orientation and problem resolution skills
  • Excellent interpersonal skills
  • Successful completion of isolved Base Camp

Additional Preferred Qualifications

  • 1+ years previous experience in a professional, customer facing business environment

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.

Apply