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Workforce Management Manager Jobs in Beaverton, OR

Clackamas County

Labor Relations Manager

Oregon City, OR · On-site

$57.51 - $77.63/hr

The ELR Division provides employee relations consultation, corrective action guidance, and labor contract administration services to support effective workforce management and positive labor ...

Amazon

Area Manager

Portland, OR · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Amazon

Area Manager

Portland, OR · On-site

... Manager ... In this role, you will lead a team of hourly workforce and will be responsible for engaging your ...

Xinnovit

Portal Developer (XIN001_HTYY)

Portland, OR · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Xinnovit

Enterprise Architect (XIN001_HX7B)

Portland, OR · On-site

$73.25 - $94.50/hr

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Xinnovit

Project Coordinator(XIN001_JHY8)

Beaverton, OR · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Xinnovit

Network Engineer(XIN001_HYSN)

Portland, OR

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Xinnovit

Infrastructure Architect

Portland, OR · On-site

$70 - $89.50/hr

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Hp

Senior Strategic Workforce Planner

Vancouver, WA · On-site

Strong relationship management skills, including proactive partnering and consulting, with ... workforce planning or strategic HR role * Preferably 5+ years of work experience in business ...

Xinnovit

Storage Specialist (XIN001_J7VG)

Beaverton, OR · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

Xinnovit

Network Engineer (XIN001_JH9Q)

Portland, OR · On-site

Company Description Xinnovit is a global leader in technology consulting, outsourcing, and workforce management solutions. Our mission is to enable our clients to become more agile and competitive ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Beaverton, OR

Workforce Management Manager information

See Beaverton, OR salary details

$28.6K

$85K

$143.1K

How much do workforce management manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for workforce management manager in Beaverton, OR is $84,981.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $121,200.00 per year, depending on experience, location, and employer.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are popular job titles related to Workforce Management Manager jobs in Beaverton, OR?

For Workforce Management Manager jobs in Beaverton, OR, the most frequently searched job titles are:

What job categories do people searching Workforce Management Manager jobs in Beaverton, OR look for?

The top searched job categories for Workforce Management Manager jobs in Beaverton, OR are:

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Cities near Beaverton, OR with the most Workforce Management Manager job openings:

Workforce Management Manager jobs near you

Senior Manager, Customer Experience (CX) Operations & Performance

The Contingent

Portland, OR

Full-time

Posted 5 days ago

Job description

Organization Description: 

The Contingent is a 501(c)(3) venture nonprofit that launches, scales, and supports initiatives designed to mobilize communities and empower leaders to create lasting social change. We believe communities already possess the relationships, assets, and leadership needed to solve complex challenges. Our role is to build the systems, partnerships, and innovations that help those solutions take root and grow.

Since our founding, we have worked alongside community leaders, people with lived experience, public agencies, businesses, faith communities, and nonprofit partners to strengthen support systems for children and families. We are committed to listening deeply, challenging assumptions, and designing solutions that are informed by the experiences and needs of the communities we serve.

Through initiatives such as Every Child and The Script, The Contingent mobilizes community members to take meaningful action on behalf of children and families, whether through fostering, volunteering, mentoring, advocacy, or community support. We combine innovation, partnership, and data-informed decision-making to build stronger communities and create opportunities for every child to thrive.

We ask hard questions. We embrace innovation. We build unlikely partnerships. And we work together to transform systems and communities for the common good.

To learn more about The Contingent and our initiatives, visit The Contingent.


Opportunity Summary:

Join The Contingent as our Senior Manager, Customer Experience (CX) Operations & Performance. In this key leadership role, you'll help shape the future of our Customer Experience function by driving operational excellence, performance, and continuous improvement. Partnering closely with the CX Senior Director and cross-functional leaders, you'll build scalable systems, optimize processes, leverage data-driven insights, and lead initiatives that enhance both customer outcomes and organizational impact. 

We're looking for a strategic, analytical leader who is passionate about creating exceptional experiences, developing high-performing teams, and turning vision into action. If you thrive on solving complex challenges, driving change, and building operational excellence in a mission-driven environment, we'd love to hear from you. 

Who You Are 

You are a strategic and analytical leader who thrives on turning insights into action. You bring experience in customer experience operations, workforce planning, performance management, quality assurance, and continuous improvement. You're comfortable using data to drive decisions, improve outcomes, and lead organizational changes. 

You excel at building scalable systems, streamlining processes, and creating accountability structures that enable teams to perform at their best. You are a collaborative partner who can influence across functions, navigate complexity, and successfully lead initiatives from concept through implementation.

Most importantly, you are passionate about developing people, enhancing customer experiences, and advancing mission-driven work that creates meaningful impact in the communities we serve.


Duties & Responsibilities: 

CX Operations + Performance 

  • Oversee CX operations across states, channels, teams, and programs. 

  • Monitor lead volume, engagement, queue health, response times, and productivity to achieve organizational goals. 

  • Partner with the Senior Director of CX to establish performance goals and achieve lead engagement targets. 

  • Identify performance gaps and implement corrective actions, including staffing, workload, and process adjustments. 

  • Reinforce accountability for customer outcomes, operational performance, and service excellence.

Workforce Management 

  • Lead workforce planning, forecasting, scheduling, and capacity management across teams and states. 

  • Monitor productivity and performance data to identify staffing needs and coaching opportunities. 

  • Reallocate resources to maintain queue health, service levels, and lead engagement goals. 

  • Identify capacity constraints and recommend staffing or workflow adjustments. 

  • Partner with managers to address performance gaps and improve workforce effectiveness. 

  • Develop forecasts using lead volume, staffing capacity, trends, and demand projections.

Team Leadership + Management 

  • Lead, coach, and develop a high-performing team through clear expectations and accountability. 

  • Provide ongoing feedback, performance management, recognition, and development opportunities. 

  • Establish performance standards focused on customer outcomes, productivity, and operational excellence. 

  • Conduct performance reviews and support employee engagement and growth. 

  • Support complex customer inquiries and provide guidance to CX team members. 

  • Foster innovation and continuous improvement across the team.

Analytics, Reporting + Insights 

  • Own operational reporting and dashboards to provide visibility into performance. 

  • Analyze trends in lead engagement, response times, productivity, customer satisfaction, and queue health. 

  • Translate data into actionable insights and recommendations. 

  • Identify and address performance risks at the state, team, and individual levels. 

  • Improve reporting consistency, data quality, and usability across CX systems. 

Process + Productivity Improvement 

  • Identify operational bottlenecks and root causes across people, processes, and technology. 

  • Implement process improvements that enhance productivity, scalability, and customer outcomes. 

  • Evaluate cross-functional workflows to reduce friction and improve performance. 

  • Partner with managers to optimize productivity and prioritize customer engagement. 

  • Leverage customer insights to improve CX strategies, processes, and digital responsiveness. 

  • Support organizational growth through scalable onboarding, training, and learning programs.

Launch + Program Execution 

  • Lead operational readiness for new programs, campaigns, initiatives, and state launches. 

  • Translate launch requirements into staffing, workflows, reporting, and training plans. 

  • Monitor post-launch performance and resolve operational issues. 

  • Partner cross-functionally to ensure successful implementation and sustained performance.

Leadership + Cross-Functional Partnership 

  • Serve as a strategic operational partner to CX leadership. 

  • Foster a culture of accountability, continuous improvement, and data-driven decision-making. 

  • Communicate priorities, risks, recommendations, and performance expectations across stakeholders. 

  • Represent The Contingent professionally and support high-priority customer needs as required.

Escalation Management 

  • Oversee the CX help desk and escalation process to ensure timely resolution. 

  • Monitor complex customer issues and coordinate resolution with internal and external partners. 

  • Identify recurring issues and recommend process improvements. 

  • Ensure clear ownership, documentation, and follow-through on escalated inquiries. 

This role may include a degree of variability in responsibilities and duties as deemed by their supervisor. The Contingent employees should be prepared for a dynamic work environment.


Education and Experience: 

  • Bachelor's degree in business, sales, customer service, or a related field. 

  • Equivalent relevant work experience may be substituted for the degree requirement. 

  • 3+ years of supervisory or people leadership experience required. 

  • 4-5 years of experience driving customer outcomes required. 

  • 6+ years of CX experience with 3-5 years in a leadership or management role focused on operational efficiency, CX strategy, and data analytics.


Knowledge, Skills, and Abilities:  

  • Excellent communicator with strong written, verbal, and public speaking skills who is experienced in engaging with diverse internal and external audiences. 

  • Effective manager with a focus on being self-directed and goal-oriented, proactively collaborating externally and internally. 

  • Excellent organizational skills including attention to detail and multitasking skills. 

  • Experience in navigating CX and CRM management tools (Microsoft Dynamics 365, Salesforce, Freshdesk, etc.). 

  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), experience with SharePoint and Microsoft Teams. 

  • Proficiency in Asana or other tasks and project management software is preferred. 

  • Comfortable working in a dynamic and rapidly changing environment; able to navigate and resolve ambiguity. 

  • Comfortable using data to drive decisions and outcomes. 

  • Experience in successfully working with a diverse group of cultures and socio-economic backgrounds, using multi-cultural intelligence, intentional listening, appreciation, and respect. 

  • Experience supporting teams of entry-level professionals and coaching rising leaders in their development.


Personal Qualifications:  

  • Commitment to the mission of The Contingent, including Every Child, and The Script.       

  • Relates well and works effectively with diverse groups of stakeholders who represent the range of ethnic, cultural, and socio-economic backgrounds. 

  • Ability to articulate a position on the importance of diverse community organizations (including faith communities, political organizations, businesses) engaging vulnerable children, youth, and families. 

...

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