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Workforce Management Manager Jobs in Baltimore, MD

Beacon Staffing Alternatives, Inc.

Be Seen First

Workforce Development Specialist

Baltimore, MD · On-site

$25/hr

Experience using Salesforce, Microsoft Teams, SharePoint, or other case management systems preferred. Requirements * Bachelor's Degree * 1-3 years' experience in Workforce Development, adult ...

Addison Group

Human Resources Manager

Silver Spring, MD · On-site

$35 - $42/hr

Strong knowledge of employment law, HR compliance, and workforce management * Excellent leadership, communication, and problem-solving skills * Experience handling confidential and sensitive matters ...

Addison Group

Human Resources Manager

Silver Spring, MD · On-site

$35 - $42/hr

Strong knowledge of employment law, HR compliance, and workforce management * Excellent leadership, communication, and problem-solving skills * Experience handling confidential and sensitive matters ...

Allegis Global Solutions

Sr. Analyst

Baltimore, MD · On-site

$87K - $115K/yr

... workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you're ...

Allegis Global Solutions

Sr. Analyst

Baltimore, MD · On-site

$87K - $115K/yr

... workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. We also represent over 100 countries and speak dozens of languages. So as you're ...

TrueBlue

Account Manager

Havre De Grace, MD · On-site

$60K - $75K/yr

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...

TrueBlue

Account Manager

Havre De Grace, MD · On-site

$60K - $75K/yr

Staff Management | SMX is dedicated to creating impactful partnerships, prioritizing safety, compliance, and innovation to meet evolving workforce needs.

RenewableWorks

Account Manager

Havre De Grace, MD · On-site

$60K - $75K/yr

Staff Management | SMX, a TrueBlue company, is a leading staffing partner specializing in contingent workforce management for manufacturing, fulfillment, and distribution facilities. With over 35 ...

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All JobsWorkforce Management JobsWorkforce Management Manager JobsWorkforce Management Manager Jobs in Baltimore, MD

Workforce Management Manager information

See Baltimore, MD salary details

$27.3K

$81.2K

$136.6K

How much do workforce management manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for workforce management manager in Baltimore, MD is $81,157.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,700.00 and $115,800.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Management Manager vs Workforce Analyst?

AspectWorkforce Management ManagerWorkforce Analyst
CredentialsTypically requires a bachelor’s degree in business, operations, or related field; certifications like Workforce Management Certification are commonUsually holds a bachelor’s degree in analytics, business, or related area; certifications like Certified Analytics Professional may be preferred
Work EnvironmentLeads teams, manages scheduling, forecasting, and resource allocation in call centers or service industriesAnalyzes data, develops reports, and provides insights to optimize staffing and operations
Employer & Industry UsageUsed across call centers, retail, healthcare, and customer service industriesCommon in similar industries, focusing on data analysis and reporting

While both roles focus on workforce optimization, the Workforce Management Manager oversees planning and team leadership, whereas the Workforce Analyst concentrates on data analysis and reporting to support decision-making.

What are the key skills and qualifications needed to thrive as a workforce management manager?

To thrive as a Workforce Management Manager, you need strong analytical skills, experience in forecasting and scheduling, and typically a degree in business, operations, or a related field. Familiarity with workforce management software such as NICE, Kronos, or Verint, as well as advanced Excel skills, is essential. Exceptional communication, leadership, and problem-solving abilities help you motivate teams and adapt to changing business needs. These skills ensure optimal resource allocation, improved productivity, and efficient operations that support organizational goals.

What does a workforce management manager do?

A Workforce Management Manager is responsible for overseeing the planning and coordination of staffing levels to ensure that an organization has the right number of employees available at the right times. They analyze workforce data, forecast staffing needs, and implement scheduling strategies to maximize productivity and efficiency. Additionally, they often supervise workforce analysts and collaborate with other departments to meet service level goals while managing costs. Their role is crucial in industries like call centers, retail, and healthcare, where staffing needs fluctuate frequently.

What are some common challenges faced by workforce management managers, and how can they be addressed?

Workforce Management Managers often encounter challenges such as accurately forecasting staffing needs, balancing employee schedules with business demands, and adapting to sudden changes like unexpected absences or shifts in workload. Success in this role requires strong analytical skills, effective communication with team leads and HR, and the ability to leverage workforce management software efficiently. Building collaborative relationships across departments and staying flexible can help address these challenges, ensuring staffing levels remain optimal and service levels are consistently met.
What are the most commonly searched types of Workforce Management jobs in Baltimore, MD? The most popular types of Workforce Management jobs in Baltimore, MD are:
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What cities near Baltimore, MD are hiring for Workforce Management Manager jobs? Cities near Baltimore, MD with the most Workforce Management Manager job openings:
Workforce Management Manager jobs near you

Workforce Development Specialist

Beacon Staffing Alternatives, Inc.

Baltimore, MD • On-site

$25/hr

Full-time

PTO

Re-posted 7 days ago

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Job description

Monday - Friday 9am-5pm - 1 hour Lunch

We are seeking a experienced, organized, and motivated Trainer/ Workforce Development Specialist to provide classroom instruction, career coaching, and case management services to adults seeking employment. This role combines job readiness training with individualized career counseling to help participants overcome barriers, develop professional skills, and achieve long-term employment success.

* Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

  • Experience using Salesforce, Microsoft Teams, SharePoint, or other case management systems preferred.

Requirements

* Bachelor's Degree

* 1-3 years' experience in Workforce Development, adult education, career counseling, case management or social services