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Workforce Management Associate Jobs in Toronto, ON

Nedco

Counter Sales Associate

Markham, ON

  • Retirement

Strong multitasking and time management skills * Be computer literate * AS400 experience would be ... Rexel Canada is committed to Employment Equity and values a diverse workforce ...

Clutch Technologies Inc.

Parts Associate

Mississauga, ON

CA$20/hr

  • Medical

  • Dental

  • Vision

  • Life

You'll be responsible for managing inventory, organizing parts, and ensuring production has what it ... Autonomy & ownership - opportunity to build your process and influence the company workforce at ...

Clutch Technologies Inc.

Parts Associate

Mississauga, ON · On-site

CA$20/hr

You'll be responsible for managing inventory, organizing parts, and ensuring production has what it ... Autonomy & ownership -- opportunity to build your process and influence the company workforce at ...

Weston Williamson

Senior Associate, Planning

Toronto, ON

  • Medical

  • Dental

  • Retirement

We want to create a workforce that reflects the communities we design for, one that is diverse in ... Experience managing multi-disciplinary teams, including external consultants, on large and ...

Omers

Associate, Operations Excellence

Toronto, ON

CA$62K - CA$72K/yr

  • Retirement

We are a leading global real estate investor, developer and manager. We combine our capital with ... Our people-first culture is at its best when our workforce reflects the communities where we live ...

Inizio Engage

Virtual Engagement Associate

Ajax, ON · Remote

Business Manager, Commercial Services Location: 100% remote Contract length: 4-months Key ... global workforce augments local expertise and diverse mix of skills with data, science, and ...

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Workforce Management Associate information

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Toronto, ON?

The most popular types of Workforce Management jobs in Toronto, ON are:

What job categories do people searching Workforce Management Associate jobs in Toronto, ON look for?

The top searched job categories for Workforce Management Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Workforce Management Associate jobs?

Cities near Toronto, ON with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Field Mobility Associate - Driver- Night Shift

SHIFT TRANSIT

Toronto, ON • On-site

CA$20/hr

Other

Re-posted 6 days ago

Job description

ABOUT SHIFT TRANSIT

Shift Transit Inc. is a leading mobility operations company, overseeing 60000 + mobility assets on a daily basis, including scooters, bikes, carsharing vehicles, and micro transit/paratransit vans. We partner with private, public, and non-profit clients to provide day-to-day fleet management, marketing, and customer service support for a wide array of mobility programs. As the operator of Bike Share Toronto, Shift Transit offers 24/7 convenient access to over 9,000+ bikes and 700+ stations across Toronto’s vast biking network that cover more than 200 square kilometres across the City of Toronto. 

SHIFT TRANSIT LIFE

Our office is located near Lakeshore / Carlaw, with a flexible approach to hybrid work depending on the requirements of your role. You will work hard, have a lot of responsibility, you will be challenged daily, and work side-by-side with the senior leadership as you learn and grow within the company. We are a small but powerful team of industry experts. We work hard but love to celebrate wins. Working within a team environment is extremely important to us, and it should be to you too.

Our Field Mobility Associates make sure our bikes are in the right place at the right time. Our associates work independently or with others under the guidance of the Field Operations team.The associate duties involve:

  • Perform a pre and post inspection of the rebalancing vehicle, address any issues with the Field Operations team.
  • Follow instructions and respond to dispatch effectively.
  • Retrieve inoperative bicycles by direction or via inoperative bicycle software.
  • Inspect docking stations for operability, safety, and cleanliness.
  • Maintain the area around bike stations as needed to allow members to use the service seamlessly.
  • Set the highest standards when interacting with current and potential customers.
  • Collaborate with the Field Operations team to constantly improve the system, and escalate any issues to dispatch.
  • Have ability to perform light maintenance functions such as refilling receipt paper, graffiti removal
  • Ability to operate a variety of vehicles (with / without a trailer attachment) and use bicycles and/or public transportation for travel.
  • Drive a variety of vehicles (large van, cube van, pick-up truck with a trailer) to redistribute bikes as needed based on real-time demand data.
  • Load and unload vehicles with bikes. Communicate with dispatchers and follow instructions delivered through our dispatch software.
  • Evaluate bike safety and bike station condition, and report issues to dispatch as needed.
  • Maintain knowledge of the system to provide excellent customer service to current and potential customers in the field.

REQUIRED SKILLS AND EXPERIENCE

  • Must possess a valid Class G driver's license
  • Must provide a clean driver abstract
  • Strong multitasking ability
  • Drive to learn and develop skill sets
  • Must have great customer interaction skills
  • Must have an excellent knowledge of the City of Toronto, previous driving experience an asset
  • Must be physically fit, able to do repetitive work, and lift up to 50 pounds.
  • Must be tech savvy; comfortable using a smartphone
  • Must be willing to work in all weather conditions all year around
  • Must have good written and verbal communication skills

ADDITIONAL INFORMATION

All personnel may be required to perform duties outside of their normal responsibilities to accomplish company key performance indicators.

Shift Transit Toronto is committed to fostering a positive and progressive culture with a workforce that is representative of the population it serves. Applications from women, Aboriginal peoples, persons with disabilities and visible minority group members are encouraged.