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Workforce Management Associate Jobs in Peterborough, ON

Nedco

Counter Sales/Warehouse Associate

Lindsay, ON · On-site

Where technology is used (for example, to schedule interviews or manage applications) , assessments ... Rexel Canada is committed to Employment Equity and values a diverse workforce ...

Rogers Communications

Sales Associate

Oshawa, ON · On-site

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and ... Please reach out to our recruiters and hiring managers to begin a conversation about how we can ...

Rogers Communications

Sales Associate

Oshawa, ON · On-site

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and ... Please reach out to our recruiters and hiring managers to begin a conversation about how we can ...

Td

Customer Experience Associate

Port Hope, ON · On-site

CA$22.50 - CA$28.33/hr

Participate in personal performance management and development activities, including cross training ... Contribute to a fair, positive and equitable environment that supports a diverse workforce * Act as ...

Penske

Maintenance Shop Supervisor

Oshawa, ON · On-site

... workforce is able to meet customer expectations. Preferred candidates will have at least 3+ years ... Monitor associate work levels * Facility management, assuring a clean and safe working environment

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Workforce Management Associate information

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What cities near Peterborough, ON are hiring for Workforce Management Associate jobs?

Cities near Peterborough, ON with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Peterborough, ON as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution.

AE - Store Team Leader (Store Manager)

American Eagle Outfitters, Inc.

Oshawa, ON • On-site

Full-time

Re-posted 10 days ago

American Eagle Outfitters rating

5.6

Company rating: 5.6 out of 10

Based on 627 frontline employees who took The Breakroom Quiz

67th of 105 rated fashion retailers

Job description

YOUR ROLE
As the full-time Store Team Leader, you are the CEO of your store! You are an entrepreneurial-minded business owner who takes pride in maximizing the daily operations of your store. You are passionate about developing a strong team through effective coaching and training, you are a pro at making tough, strategic decisions to drive your business, you consistently deliver operational excellence and your store is always rocking AEO Brand Standards. Most importantly, you bring your REAL self to work every day! 

 
YOUR RESPONSIBILITIES
  • You have a passion for driving results: You're an expert at driving sales by maximizing overall store productivity and building guest loyalty through a best-in-class guest experience. You're entrepreneurial-minded and you create, manage and own your store's business plan to meet KPI goals.
  • You're a business innovator: Because you own the controllable elements of your store's P&L, you are skilled at analyzing reporting and daily sales trends to make real-time, innovative business decisions in order to achieve store financial goals.
  • You're a people leader: You're passionate about recruiting, hiring and retaining a high-performing team. You're an advocate for your team's development, you encourage your team to pursue internal opportunities, and you always have a succession plan in place to ensure a clear career path for all associates. You take pride in developing store leadership through leadership development training, performance feedback, individual development plans and annual performance reviews.
  • You know that teamwork makes the dream work: You champion a culture of teamwork and recognition by establishing and communicating goals, holding your team accountable to brand standards, and celebrating and rewarding outstanding performance daily.
  • Your store rocks AEO Brand Standards: You ensure your store consistently maintains AEO Brand Visual Standards by owning all visual and merchandising processes. You are the "go-to" when it comes to Floorsets, merchandise adjustments and replenishment and your team always has a clear understanding of their role in keeping the store guest-ready.
  • Workforce Management - it's your "thing": You know that maximizing your business requires a well thought-out schedule! By evaluating traffic, calendars and payroll reports, you're able to make scheduling adjustments to meet business needs. As a result, payroll is always in check and you're always leveraging your top talent to deliver an impeccable guest experience.
  • Integrity is your middle name: You demonstrate integrity when making compensation decisions, you ensure audit and shrink results meet Asset Protection Standards, you follow AEO's policies and procedures, and you do the right thing - always.
YOU'D BE GREAT FOR THIS ROLE IF:
  • You love AE and Aerie products!
  • You've led functional teams in a retail management role previously - #practicemakesperfect!
  • You can multi-task and have attention to detail; priority-setting and time management are your strong suits.
  • You know how to lead and develop teams and have a general understanding of employment law.
  • You have a track record of effective communication and conflict management.
  • Business acumen? You've got it!
  • You understand how to analyze reporting to drive sales.
  • You have flexible availability - you're available to work when the guest shops!
OUR ASSOCIATES LOVE AEO BECAUSE:
  • They work with REAL people - there's nothing like your #AEOFamily.
  • They're given opportunities for development, the chance to learn new skills, and are offered great potential for career advancement.
  • They receive 40% off product at both AE & Aerie year-round (plus additional seasonal discounts with new Floorsets!)
  • They participate in store contests for the chance to win FREE merchandise and other exclusive prizes.
Quebec Applicants: In Quebec, Store Team Leaders are required to communicate with the Canadian head office outside of Quebec and the Global head office in the United States, such that English proficiency is required for this role.
American Eagle is a leading American jeans and apparel brand, the go-to destination for casual style, embraced by generations of youth since 1977. We are rooted in authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self-expression and empower our customers to celebrate their own uniqueness. We have broadened our leadership by producing innovative, sustainable fabrics.
AEO is an Equal Opportunity Employer and is committed to complying with all federal and provincial equal employment opportunity and human rights laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race, national or ethnic origin, color, religion, age, sex, sexual orientation, marital status, family status, disability, a conviction for which a pardon has been granted or any other ground protected by applicable human rights legislation. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
For Brand Ambassador and Stock positions, hiring will be based on need - however, applications are accepted on an ongoing basis, and there may not be an opening immediately available when you apply.  For all other jobs, applications will be accepted until the Apply Before date (if applicable), but may be extended based on applicant volume.

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