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Workforce Management Associate Jobs in Toronto, ON

SS&C

Associate Manager, Investor Services

Toronto, ON · Hybrid

CA$65K - CA$85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Provide periodic reports & feedback to IS management on investor relation topics, client issues and ... SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is ...

SS&C

Associate Manager, Investor Services

Mississauga, ON · Hybrid

CA$65K - CA$85K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Provide periodic reports & feedback to IS management on investor relation topics, client issues and ... SS&C Technologies Canada Corp. fosters a positive, equitable and progressive workforce and is ...

CJ Logistics

Warehouse Associate

Toronto, ON

... workforce! Come be part of something special at CJ Logistics America! What You'll Do: Position ... Communicate all product defects or missing inventory to management * Follow specific work ...

WES

Program Associate, Career Pathways (Remote)

Toronto, ON · On-site +1

CA$56K - CA$68K/yr

Support Implementation Leads in managing relationships with ecosystem partners (e.g., regulators ... Our diverse workforce reflects the global community we serve, and we take pride in it. We are ...

Dulcedo Management

Senior Manager, Athlete

Toronto, ON · On-site

  • Medical

  • Dental

  • Vision

  • PTO

We are a full-service talent management agency specializing in the representation of creators ... Our current workforce is a celebration of diverse ethnic backgrounds, races, gender identities ...

Laderach Canada Inc

Store Associate CAN

Toronto, ON

CA$17.60/hr

Supporting store managers with visual merchandising set up and other store-related projects What we ... My Job Search We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All ...

Laderach Canada Inc

Store Associate CAN

Toronto, ON · On-site

CA$18/hr

Supporting store managers with visual merchandising set up and other store-related projects What we ... We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are ...

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All JobsWorkforce Management Associate JobsWorkforce Management Associate Jobs in Toronto, ON

Workforce Management Associate information

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Toronto, ON?

The most popular types of Workforce Management jobs in Toronto, ON are:

What job categories do people searching Workforce Management Associate jobs in Toronto, ON look for?

The top searched job categories for Workforce Management Associate jobs in Toronto, ON are:

What cities near Toronto, ON are hiring for Workforce Management Associate jobs?

Cities near Toronto, ON with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Toronto, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Associate Vice President, Accounts

Jobs - Municipality of Red Lake

Toronto, ON • Hybrid

Full-time

Posted 13 days ago

Job description

Job Openings >> Associate Vice President, Accounts
Associate Vice President, Accounts
Summary
Title: Associate Vice President, Accounts Company: kg&a Location: Toronto ON Type: Hybrid
More about this job >
Description

About the Company

kg&a is a well-established Canadian consulting firm specializing in strategic communications, and advisory services. The organization works with a diverse portfolio of clients to develop strategies, manage complex projects, and build strong relationships with key stakeholders.

With a reputation for excellence, innovation, and collaborative problem-solving, the firm provides employees with the opportunity to work on impactful initiatives while developing professionally in a supportive and high-performing environment. The organization values strategic thinking, accountability, and a commitment to delivering exceptional results for its clients.

Position Summary

The Associate Vice President, Accounts is responsible for leading and developing the firm's Accounts function, ensuring exceptional client service, strong team performance, and operational excellence across the entire Accounts team. As the senior people leader for the department, this role oversees talent development, performance management, workforce planning, and account delivery standards while building a high performing, engaged, and accountable team culture.

Working closely with the leaders of kg&a, the Associate Vice President, Accounts translates business objectives into departmental priorities and execution plans, ensuring client teams are appropriately resourced, supported, and positioned for success. While maintaining client success, the primary focus of this role is leadership of the Accounts function, talent development, operational effectiveness, and business performance.

  Key Duties & Responsibilities
  • Build an engaged, accountable, and collaborative team culture
  • Coach and develop leaders across the Accounts function
  • Support performance management, career development, and succession planning
  • Partner with leadership on recruitment, onboarding, retention, and employee engagement initiatives
  • Help cultivate the next generation of leaders within the organization
  • Lead workforce and resource planning across the department
  • Balance workloads and optimize team utilization
  • Identify capability gaps and proactively plan for growth
  • Ensure teams have the support and resources needed to deliver exceptional work
  • Develop and improve processes that drive consistency, efficiency, and quality
  • Partner with account leaders to navigate complex client situations
  • Support strategic client discussions and growth opportunities
  • Monitor portfolio health, client satisfaction, and service delivery
  • Help ensure account teams consistently deliver work that meets client objectives and kg&a standards
  • Support revenue, utilization, retention, and profitability goals
  • Monitor departmental performance and forecasting
  • Identify opportunities to strengthen client relationships and expand services
  • Support business development and strategic growth initiatives
  • Contribute to organizational planning and continuous improvement efforts
  Qualifications & Experience
  • 12+ years of progressive experience in client service, consulting, agency, or professional services environments
  • Significant experience leading managers and multi-level teams
  • A proven track record of building and developing high-performing teams
  • Strong experience in coaching, performance management, and talent development
  • Experience overseeing resource planning, workforce capacity, and operational effectiveness
  • Strong business and financial acumen, including budgeting and forecasting
  • Exceptional communication and relationship-building skills
  • The ability to influence, collaborate, and drive accountability at all levels
  • A strategic mindset with a passion for continuous improvement and organizational growth

Experience in communications, public relations, consulting, design, architecture, development, real estate, or other professional services environments is considered an asset.

Workplace Requirements and Conditions:

  • Hybrid - three (3) days per week in office
  • Located in downtown Toronto

To Apply:

Interested and qualified candidates are invited to forward by email a letter of application and a resume to https://tealandco.com/careers.

  • Kg&a offers a competitive salary plus benefits.
  • We do not utilize Artificial Intelligence (AI) in the screening, assessment, or selection of applicants.
Apply Now
 
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