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Workforce Management Associate Jobs in Ontario (NOW HIRING)

Kencogroup

General Manager

London, ON · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Prior experience leading a team of salary and hourly associates with a strong ability to build ... Experience with labor/workforce management systems (i.e. SAP, Red Prairie, High Jump, etc.) highly ...

Quince

Customer Experience Specialist

Toronto, ON · On-site

CA$24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Senior Associate Team Lead CX Manager * Enablement Tracks: Quality & Training or Workforce Management Every path begins with mastering the art of creating confidence through care - the hallmark of ...

JMR Personnel Services Ltd

Be Seen First

Shipping Associate

Etobicoke, ON · On-site

CA$18 - CA$22/hr

The Shipping Associate is responsible for managing the accurate and timely movement of goods from ... As an equal opportunity employer, we are committed to establishing a qualified workforce that is ...

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing ... Keep activity, notes, and pipeline data accurate and current in our CRM. Bring the Market Back In

TAPP Workforce Solutions Inc.

$40K - $60K/yr

  • Medical

  • Dental

  • PTO

Parts Advisor, Parts Associate, Counter Sales Representative Join a busy automotive parts ... Manage phone inquiries and walk-in traffic with efficient, high-quality service * Source and fill ...

State of Virginia

CA$43K/yr

About the Position Wilson Workforce and Rehabilitation Center (WWRC) is seeking a Campus Life ... Good oral and written communication, computer and organization/time management skills. Skills ...

Psycho Bunny Inc.

CA$17.60/hr

The Opportunity The sales associate reports to the Store Manager and guarantees a consistently high ... Psycho Bunny is dedicated to growing our diverse and inclusive workforce, so if your past ...

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Workforce Management Associate information

What are the main challenges a workforce management associate faces when balancing staffing needs with fluctuating business demands?

A Workforce Management Associate often encounters the challenge of aligning staffing levels with unpredictable changes in call volume or workload. This requires constant analysis of historical data, real-time monitoring, and effective communication with team leaders to adjust schedules quickly. Balancing employee preferences for shifts while meeting operational goals can also be complex. Success in this role involves adaptability, strong analytical skills, and collaboration with various departments to ensure staffing is both efficient and responsive to business needs.

What are the key skills and qualifications needed to thrive as a workforce management associate, and why are they important?

To thrive as a Workforce Management Associate, you need strong analytical skills, attention to detail, and a background in business, statistics, or a related field. Familiarity with workforce management software (such as Kronos or NICE), advanced Excel skills, and experience with forecasting or scheduling tools are typically required. Excellent communication, problem-solving abilities, and adaptability help you collaborate effectively and respond to shifting business needs. These skills ensure accurate staffing, efficient operations, and optimal resource utilization to support organizational goals.

What does a workforce management associate do?

A Workforce Management Associate is responsible for supporting the planning, scheduling, and optimization of staff within an organization to ensure efficient business operations. Their duties often include forecasting staffing needs, monitoring employee schedules, and analyzing workforce data to improve productivity. They may also assist with shift planning, real-time monitoring of attendance, and reporting on key performance metrics. This role is vital in industries like customer service, retail, or call centers, where matching staffing levels to demand is crucial. Strong analytical skills, attention to detail, and proficiency with workforce management software are important for this role.

What is the difference between Workforce Management Associate vs Workforce Analyst?

AspectWorkforce Management AssociateWorkforce Analyst
Required CredentialsTypically a bachelor's degree in business, analytics, or related field; certifications like Workforce Management Certification are commonSimilar credentials; often holds degrees in data analysis, business, or related areas; certifications like Workforce Management Certification are also valued
Work EnvironmentWorks in call centers, retail, or service industries managing staffing schedules and forecastsWorks in similar environments analyzing workforce data to optimize staffing and productivity
Employer & Industry UsageUsed by companies with large customer service or sales teams to plan staffingUsed by organizations to analyze workforce data and improve operational efficiency

Both roles focus on workforce planning and data analysis, with the Associate typically involved in scheduling and operational support, while the Analyst emphasizes data analysis and strategic insights. The roles often overlap but differ mainly in scope and depth of analysis.

What are the most commonly searched types of Workforce Management jobs in Ontario?

The most popular types of Workforce Management jobs in Ontario are:

What are popular job titles related to Workforce Management Associate jobs in Ontario?

For Workforce Management Associate jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Workforce Management Associate jobs in Ontario look for?

The top searched job categories for Workforce Management Associate jobs in Ontario are:

What cities in Ontario are hiring for Workforce Management Associate jobs?

Cities in Ontario with the most Workforce Management Associate job openings:

Workforce Management Associate jobs near you
Infographic showing various Workforce Management Associate job openings in Ontario as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Experience Specialist - (French Bilingual, Canada)

Quince

Toronto, ON • Remote

CA$26/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

THE ROLE
Bilingual Customer Experience Specialist - Retention Specialist

Be the human heartbeat behind Quince. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction.

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

What Success Looks Like

  • CSAT 4.8/5
  • First-Contact Resolution 80%
  • QA Score 95%
  • Meets SLAs (chat 60s, email 4h, phone ASA 60s)
  • Contributes at least one actionable improvement per month

What You Bring

  • Digital Intelligence: Comfortable adopting new tools to enhance service.
  • Empathy & Brand Ambassadorship: Builds loyalty through warm, polished, and authentic interactions.
  • Ownership: Takes full responsibility for outcomes and anticipates customer needs.
  • Adaptability: Thrives amid change while maintaining calm and consistency.

Growth Opportunities

  • Specialist Tracks: Category Expert (Home, Jewelry, Health/Wellness)
  • Leadership Tracks: Senior Associate Team Lead CX Manager
  • Enablement Tracks: Quality & Training or Workforce Management

Why You'll Love Working Here

  • Impactful work shaping customer loyalty
  • Culture of ownership and autonomy
  • Continuous growth in a fast-paced, luxury-brand environment
  • Beautiful products, transparent pricing, and happy customers

Compensation & Benefits

  • $26 CAD per hour with tenure based increases
  • Up to $1,300 CAD month performance bonus
  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
  • Hospital coverage, Paramedical, Dental, Vision & Prescription, Virtual Healthcare, Life and Disability, 401K and more.
  • Referral bonuses of up to $1,000. 
Qualifications
 
Required:
  • High School diploma or GED
  • Bilingual in French and English
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload) 

Note: Every Customer Experience Specialist has a 90-day introductory period, and successful completion is required. 

Apply