Workforce Development Case Manager Jobs in Texas

THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 5800 N I35, Denton, TX in Workforce (LWDA). 

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHAT YOU WILL DO:
The Workforce Development Specialist III performs advanced (senior-level) employment work. Work involves conducting interviews to assess client needs, disseminating information and facilitating access to workforce development programs, and providing employment counseling services. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:
-Disseminate information regarding workforce development programs, as well as special and supportive services.
-Provide staff with instruction on work methods and procedures and guidance on how to resolve difficult and complex problems. 
-Assist employers in establishing accounts, using the job matching system and amending job posting information.
-Provide employment statistical information.
-Interview clients to assess and record information regarding training needs, education, experience, skills, interest and other relevant factors to determine clients' career development opportunities and eligibility of benefits.
-Determine employers' job requirements, matches clients to current job openings, and refers qualified clients.
-Maintain case management records.
-Conduct studies related to placement operations for use in program planning, control, development and implementation of operating procedures.
-Conduct training presentations for businesses, professional organizations, community groups and clients to promote and explain workforce development programs and services.
-Contact employers to discuss ways to improve services and meet labor market needs more effectively.
-Verify the satisfactory placement of clients with employers.
-Analyze and evaluate the quality of performance and methods of operation.
-Develop marketing, instructional or training materials to distribute to internal and external clients.
-Write job postings at the request of employers.
-Investigate disputed determinations by gathering additional information to resolve differences or to establish fraudulent intent.
-May conduct presentations to explain employment programs and services.
-May counsel clients who have complex job placement or job adjustment challenges.
-Perform related work as assigned.

YOU QUALIFY WITH:

T

hree years of full-time experience in gathering information, interviewing, or counseling; instruction, demonstration, and interpretation of policies in a public or private enterprise; direct social work; eligibility determination; customer service; or workforce development issues and programs.
-Relevant academic credits may be applied toward experience qualifications for this position.
-One year of full-time in-service TWC experience classified as a Workforce Development Specialist II with regular status will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH:
Knowledge of:
-Interviewing procedures and assessment techniques.
-Workforce Development programs.
-Customer service techniques.
-Agency policies and procedures.
-English language sufficient to compose correspondence, summarize information, and write case narratives.
Skill in:
-Computer terminals.
-Conducting interviews.
-Counseling others.
Ability to:
-Establish and maintain effective public contacts.
-Demonstrate sensitivity toward persons whose behavior, attitudes and/or cultural background are different from one's own
-Treat customers with courtesy and respect.
-Handle hostile or emotional clients in a professional manner.
-Identify the needs, strengths and weaknesses of others.
-Use tact, and diplomacy when providing suggestions to customers. 
-Extract information from a computer system and a wide variety of written materials such as forms, resource lists and case records.
-Interpret data on a computer system.
-Resolve problems.
-Set priorities and organize workloads to meet deadlines.
-Communicate policies and procedures to employees.
-Observe employee performance and record observations.
-Coordinate, organize and facilitate group sessions.
-Train others.

YOU GAIN: 

A

Family Friendly Certified Workplace.  

C

ompetitive salary: $3800.00/month 

D

efined Retirement Benefit Plan 

O

ptional 401(k) and 457 accounts 

M

edical Insurance 

P

aid time off, including time for vacation, sick and family care leave 

A

dditional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_Employment.pdf

HOW TO APPLY: 
To be considered, please complete an Application for Employment and apply on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.