Workers Comp Nurse Jobs (NOW HIRING)

KICK for the GOAL

OrthoArkansas' core values

KINDNESS

People are happier after interactions with you because you are kind and pleasant.

INTEGRITY

Always doing the right thing, especially when no one is looking.

CONSCIENTIOUSNESS

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork.

KNOWLEDGE

Be a lifelong learner.

Position Overview:

The Workers' Compensation Liaison at OrthoArkansas serves as the primary point of coordination for workers' compensation patients, insurance adjusters, nurse case managers, employers, and providers. This position plays a critical role in ensuring injured workers receive timely and appropriate care by coordinating appointments, obtaining authorizations, facilitating communication between all parties, and managing required documentation. The Workers' Compensation Liaison helps streamline the workers' compensation process while supporting exceptional patient care and positive outcomes.

Key Responsibilities:

1. Workers' Compensation Coordination
   • Obtain necessary records, referrals, and documentation required to schedule workers' compensation patients.
   • Coordinate communication between adjusters, nurse case managers, employers, physicians, and clinic staff.
   • Assist workers' compensation patients with information needed to facilitate timely treatment and follow-up care.
   • Serve as a resource for providers and staff regarding workers' compensation processes and requirements.
2. Scheduling & Authorization Management
   • Schedule and reschedule workers' compensation appointments, ensuring timely access to care.
   • Obtain pre-certification and authorization approvals for imaging studies, procedures, surgeries, and other services as required by individual carriers.
   • Monitor authorization status and follow up with insurance carriers to prevent delays in treatment.
   • Coordinate appointment logistics with adjusters, nurse case managers, and patients.
3. Documentation & Records Management
   • Provide office notes, medical records, operative reports, and other documentation to nurse case managers, adjusters, and authorized parties.
   • Obtain and organize all necessary documentation for depositions, Independent Medical Evaluations (IMEs), second opinion visits, and physician form completion.
   • Ensure accurate and timely recordkeeping related to workers' compensation cases and communications.
   • Maintain confidentiality and compliance with HIPAA and organizational policies.
4. Billing & Administrative Support
   • Organize, invoice, and collect payments for depositions, IMEs, form completion requests, and second opinion visits.
   • Track and manage workers' compensation-related billing activities to ensure timely reimbursement.
   • Assist with reporting and documentation related to workers' compensation services.
5. Relationship Management & Program Development
   • Develop and maintain professional relationships with nurse case managers, adjusters, employers, and insurance representatives.
   • Promote OrthoArkansas' Workers' Compensation Program through site visits, conferences, educational events, and lunch-and-learn opportunities.
   • Educate physicians and staff regarding workers' compensation procedures, requirements, and best practices.
   • Support ongoing efforts to enhance the workers' compensation program and improve service delivery.
6. Additional Responsibilities
   • Perform other related duties as assigned to support clinic operations and workers' compensation services.

Qualifications:

• Education & Experience:
  • High school diploma or GED required.
  • Specialized training or experience in healthcare administration, medical office operations, insurance coordination, or a related field preferred.
  • Minimum of 2 years of related experience and/or training, or an equivalent combination of education and experience.
  • Experience working with workers' compensation claims, insurance authorizations, scheduling, or case management preferred.
• Skills & Abilities:
  • Strong organizational skills with the ability to manage multiple cases and priorities simultaneously.
  • Excellent communication and interpersonal skills for effective interaction with patients, providers, insurance representatives, and employers.
  • Strong attention to detail and ability to maintain accurate documentation.
  • Ability to navigate complex workers' compensation processes and insurance requirements.
  • Professional problem-solving skills and ability to work independently.
  • Ability to maintain confidentiality and exercise sound judgment.

Software Skills:

• Basic: Word Processing/Typing.
• Preferred: Electronic Health Records (EHR), scheduling software, and insurance authorization platforms.

Perks of This Position:

• Impactful & Rewarding Work – Play a key role in helping injured workers receive timely treatment and navigate the workers' compensation process successfully.
• Attractive Compensation & Comprehensive Benefits – Receive a comprehensive benefits package including medical coverage, life insurance, 401(k) with employer profit-sharing contributions, paid time off, and paid holidays.
• Culture of Excellence – Join a team committed to exceptional patient care, service, integrity, and collaboration.
• Professional Growth & Development – Gain valuable experience in workers' compensation coordination, insurance authorization, and healthcare operations.
• Collaborative & Supportive Environment – Work closely with providers, case managers, employers, and insurance partners in a dynamic healthcare setting.

Additional Details:

• Performance Expectations: Ensure timely scheduling, authorization approvals, documentation management, and communication to support positive patient outcomes and efficient workers' compensation case management.
• Professional Development: Opportunities to expand knowledge of workers' compensation regulations, insurance processes, and healthcare administration best practices.

Join OrthoArkansas as a Workers' Compensation Liaison and play a vital role in connecting patients, providers, and insurance partners throughout the workers' compensation process. This position offers a meaningful opportunity to support patient recovery while contributing to the success of a growing and highly respected orthopedic practice.