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Work Study Call Center Trainer Jobs in Washington

Virginia Heart

Call Center Representative

Fairfax, VA · On-site

$19 - $23/hr

When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive ... At least 1 year of Call Center experience preferred * At least 1 year of consumer-to-consumer ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $38K/yr

Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Professional development and ongoing training * Supportive and collaborative work environment

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $38K/yr

Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Professional development and ongoing training * Supportive and collaborative work environment

BeloForm Craft

Call Center Agent

Washington, DC · On-site

Beloform Craft is seeking a motivated and customer-focused Call Center Agent to join our team in ... Professional development and ongoing training * Supportive and collaborative work environment

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

This position requires 7 weeks of paid training. Agents must provide their own computer/laptop ... Fast learner with the ability to work independently. * Strong multitasking and computer skills.

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead ... Work closely with other departments on appointment scheduling and services offered to ensure smooth ...

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Work Study Call Center Trainer information

What are some common challenges faced by Work Study Call Center Trainers, and how can they be addressed?

Work Study Call Center Trainers often encounter challenges such as varying skill levels among student staff, managing high turnover, and ensuring consistent training quality. To address these, trainers can develop adaptable training materials, offer regular refresher sessions, and use feedback to tailor coaching methods. Building strong relationships and fostering a supportive team environment also helps new hires feel comfortable and confident, improving retention and performance.

How much do work study call center trainers usually pay?

Work study call center trainers typically earn between $10 and $15 per hour, depending on the institution and location. The pay may also vary based on experience, training responsibilities, and whether the role includes additional benefits or stipends.

What does a Work Study Call Center Trainer do?

A Work Study Call Center Trainer is responsible for training student employees who work in a call center, typically within a university or college setting. They develop training materials, lead instructional sessions, and provide ongoing support to ensure staff are prepared to handle calls professionally and effectively. Additionally, they may monitor performance, offer feedback, and assist with troubleshooting call center software and procedures. This role helps maintain high standards of customer service and ensures that call center operations run smoothly.

What are the key skills and qualifications needed to thrive as a Work Study Call Center Trainer?

To thrive as a Work Study Call Center Trainer, you need strong communication skills, experience in customer service, and familiarity with call center best practices, often supported by an associate's or bachelor's degree. Proficiency with call center management software, CRM systems, and training platforms is typically required. Exceptional interpersonal skills, patience, and the ability to motivate and coach others help trainers connect with trainees and foster a positive learning environment. These skills are essential to effectively prepare staff for high-quality customer interactions and ensure consistent performance standards in the call center.
Work Study Call Center Trainer jobs near you

Call Center Representative

Virginia Heart

Fairfax, VA • On-site

$19 - $23/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

Job description

Location: Falls Church, Fairfax, VA (Remote-Based)
Status: Full-Time / Non-Exempt
Salary Range: $19.00 - $23.00
Are you looking for new career opportunities, great wages, excellent benefits and work-life balance? Follow your heart to Virginia Heart!
At Virginia Heart, we are looking for a Patient Services Representative who provides superior service to existing and prospective patients of Virginia Heart while using guidelines and protocols to meet and exceed patients' needs. The Patient Services Specialist Office Scheduler works within our Patient Services Center (Call Center) and will provide efficient and effective scheduling of patients. The Patient Services Specialist Office Scheduler contributes to the success of achieving overall department performance goals and quality standards.
When you work with Virginia Heart, you will enjoy a dedicated and experienced staff, competitive wages, excellent benefits and the following rewards and incentives:
  • No Nights, weekends or holidays!
  • Affordable Medical, Dental and Vision plans
  • 401(k) Retirement Plan
  • Paid Short-Term Disability
  • Employee Assistance Program for Mental and Physical well-being
  • Three Weeks of Paid Vacation upon eligibility
  • One week of Paid Sick Leave
  • Annual Merit-Based increases
  • Career Advancement Opportunities
  • Employee Referral Bonuses
  • Employee Discount Programs
  • Employee Appreciation; Events to include therapy dogs, raffles, and other fun events
Virginia Heart is Northern Virginia's premier cardiovascular practice, bringing an unparalleled standard of excellence to our patients. We are seeking experienced professionals to join our team in our outpatient cardiology setting. Every employee, at every level, begins their journey at Virginia Heart learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.
RESPONSIBILITIES
  • Schedules appointments for medical services, following appropriate scheduling protocols, via incoming phone calls and/or online requests from patients or providers
  • Determines available appointment time, obtains and records patients' identification and appointment information in Electronic Health Records system
  • Messages information and/or transfers calls to appropriate personnel if patient requests advice, an urgent appointment, or schedules follow-up appointments according to protocol, as necessary
  • Frequently interacts with internal clinical/non-clinical offices and staff to address patients' needs
  • Receives patients' appointment requests while determining type of appointment needed by asking pertinent questions; refers patient appointment requests to other medical office locations as necessary
  • Maintains the confidentiality and integrity of all computer and patient data
  • Meets established Automated Call Distributor system call statistics goals
  • Meets all individual monthly quality and service goals
  • Maintains current knowledge of Patient Services policies and procedures
  • Performs other work-related duties as assigned, such as clearing all call queues at the end of the day
  • Responsible for answering phones in a courteous, professional, and timely manner.
  • Provides friendly and efficient telephone services to patients and Virginia Heart staff and transfers calls as appropriate.
  • Maintains good communication with patients/physicians and office staff.
  • Demonstrates professionalism in all interactions with patients, vendors and fellow employees to create a positive experience.
  • Exhibits empathy and compassion.
  • Adheres to Virginia Heart dress code policy.
  • Exudes confidence on the telephone fostering reassurance for our patients; maintains positive body language while working with team members. Resolves issues appropriate to position.
  • Respects chain of command.
  • Respects and maintains patient privacy and dignity. Adheres to HIPAA law and is aware of one's own environment and communication with patients at all times.
  • Identify all accepted insurance plans and cards. Is able to advise patients if they need to bring a referral to their appointment; able to advise patients if we do not participate with their insurance.
REQUIREMENTS:
  • At least 1 year of Call Center experience preferred
  • At least 1 year of consumer-to-consumer service experience
  • Knowledge of, and prior experience in Medical or Managed Care industry is preferred
  • Must possess the following characteristics: self-motivation, resourceful, detail-oriented, sense of accountability, and must be a team player
  • Must possess strong skills in the following areas: organizational, time management, written and verbal communication, analytical, and problem-solving
  • Proficiency in Microsoft Word, Microsoft Outlook, and Internet Explorer
  • Strong communication skills over the phone and face-to-face
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Fluent in Spanish is a plus
(Click link to view other available openings and locations for our company: https://virginiaheart.hiringplatform.com/list/careers )

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