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Work Study Call Center Trainer Jobs in Washington

ActioNet

Call Center Manager

Washington, DC · On-site

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC · On-site

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

Alphabe Insight

Call Center Agent

Washington, DC · On-site

$33K - $38K/yr

Call Center Agent Beloform Craft is committed to delivering exceptional customer experiences ... Professional development and ongoing training * Supportive and collaborative work environment

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

Acclaim Technical Services

Call Center Operator

Herndon, VA · On-site

$80K - $104K/yr

We are actively hiring a Call Center Operator with TS/SCI clearance and polygraph to join our Alder ... Our employee owners value the flexibility at ATS that allows them to balance quality work and their ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center ... training, experience, expected quality and quantity of work, required travel (if any), external ...

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Work Study Call Center Trainer information

What are some common challenges faced by Work Study Call Center Trainers, and how can they be addressed?

Work Study Call Center Trainers often encounter challenges such as varying skill levels among student staff, managing high turnover, and ensuring consistent training quality. To address these, trainers can develop adaptable training materials, offer regular refresher sessions, and use feedback to tailor coaching methods. Building strong relationships and fostering a supportive team environment also helps new hires feel comfortable and confident, improving retention and performance.

How much do work study call center trainers usually pay?

Work study call center trainers typically earn between $10 and $15 per hour, depending on the institution and location. The pay may also vary based on experience, training responsibilities, and whether the role includes additional benefits or stipends.

What does a Work Study Call Center Trainer do?

A Work Study Call Center Trainer is responsible for training student employees who work in a call center, typically within a university or college setting. They develop training materials, lead instructional sessions, and provide ongoing support to ensure staff are prepared to handle calls professionally and effectively. Additionally, they may monitor performance, offer feedback, and assist with troubleshooting call center software and procedures. This role helps maintain high standards of customer service and ensures that call center operations run smoothly.

What are the key skills and qualifications needed to thrive as a Work Study Call Center Trainer?

To thrive as a Work Study Call Center Trainer, you need strong communication skills, experience in customer service, and familiarity with call center best practices, often supported by an associate's or bachelor's degree. Proficiency with call center management software, CRM systems, and training platforms is typically required. Exceptional interpersonal skills, patience, and the ability to motivate and coach others help trainers connect with trainees and foster a positive learning environment. These skills are essential to effectively prepare staff for high-quality customer interactions and ensure consistent performance standards in the call center.
Work Study Call Center Trainer jobs near you

Call Center Manager

ActioNet

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the first point of contact for troubleshooting hardware/software, computer systems, and printer problems. You will ensure cohesiveness between all Tiers and manage the day-to-day operations of services, including incident, service requests, and end-user support. The right candidate works well with a team, always exhibits excellent customer service skills, and is self-motivated, seeking ways to improve the environment. Salary Range 80-110K Duties and Responsibilities:
  • Provide supervision of all Call Center personnel assigned to this contract
  • Ensure Call Center personnel adhere to all Tier 1 SOPs
  • Ensure satisfactory performance of contract task areas
  • Train and mentor staff responsible for phone and in-person support to users in e-mail, directories, computer operating systems, and desktop applications for all computer systems and applications
  • Ensures that projects adhere to ActioNet's Quality Management System, including ActioNet tools and industry best practices, and that adequate status reporting, reviews, and other control tools are employed to keep projects on track and customers fully informed of status
  • Strategically work together with cross-functional teams to provide innovative, customer-focused experiences
Basic Qualifications (required):
  • Five (5) or more years managing and leading Call Center teams utilizing ITIL and Agile methodologies
  • Microsoft Office Specialist (MOS) certification in at least 1 of the following: Access, Excel, PowerPoint, Outlook, and Word
  • Good interpersonal, Problem-solving, and Time management skills
  • Strong management skills to manage resources and day-to-day processes
  • Strong attention to detail, organizational skills, and a commitment to quality
  • Ability to work independently and collaboratively within cross-functional teams
Preferred:
  • Bachelor's degree in computer science/information systems
  • ITIL 4 Certification
  • Help Desk Institute (HDI) Certification - Support Center Manager
  • ServiceNow certification
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator! Core Capabilities:
  • Advanced and Managed IT Services
  • Agile Software Development
  • DevSecOps
  • Cybersecurity
  • Health IT
  • C4ISR & SIGINT
  • Data Center Engineering & Operations
  • Engineering & Installation
Why ActioNet? At ActioNet, our Passion for Quality is at the heart of everything we do:
  • Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
  • Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
  • Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.
ActioNet is proud to be named a Top Workplace for the Twelfth year in a row (2014 - 2025). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation. What's in It For You? As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference? ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Full-Time Employees are eligible to participate in our ActioNet's Benefits Program:
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • 401(k) Savings Plan
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays: 11 per year
  • Paid Time Off (PTO)
  • Disability Insurance
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

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