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Work Study Call Center Trainer Jobs in Washington

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

This role provides leadership training and technical expertise related to communication systems and ... One year of relevant education may be substituted for one year of required work experience.

ROCS

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

A Call Center Representative plays a key role in customer service by handling inbound or outbound ... Flexibility to work shifts, including evenings, weekends, and holidays, as needed. Preferred Skills:

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

$70 - $90/hr

Balance emergency service calls, scheduled work, and technician productivity through proactive ... call scripts, and booking standards. * Industry Experience: 3-5 years of hands-on call center ...

HealthWorks

Call Center

Leesburg, VA · On-site

$19/hr

Call Center We are an equal employment opportunity employer. All qualified applicants will receive ... Work Life Balance - NO WEEKENDS!! Competitive Salary and Benefits package includes a 401K ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Wellness programs * 4-day work week * Business, sales, and communications training We are seeking energetic and reliable professionals to join our team of Call Center Representatives. The successful ...

Alphabe Insight Inc

Call Center Representative

Washington, DC · On-site

$18 - $22.75/hr

We are seeking a dedicated and customer-focused Call Center Representative to join our dynamic team ... Collaborative and innovative work environment * Skill development through hands-on experience and ...

ActioNet

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC · On-site

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

ActioNet

Call Center Manager

Washington, DC

Hybrid work is available. You will play a multifaceted role and be the first point of contact for ... Education and Professional Training * Flexible Spending Accounts (FSA) * Employee Referral and ...

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Work Study Call Center Trainer information

What does a Work Study Call Center Trainer do?

A Work Study Call Center Trainer is responsible for training student employees who work in a call center, typically within a university or college setting. They develop training materials, lead instructional sessions, and provide ongoing support to ensure staff are prepared to handle calls professionally and effectively. Additionally, they may monitor performance, offer feedback, and assist with troubleshooting call center software and procedures. This role helps maintain high standards of customer service and ensures that call center operations run smoothly.

What are the key skills and qualifications needed to thrive as a Work Study Call Center Trainer?

To thrive as a Work Study Call Center Trainer, you need strong communication skills, experience in customer service, and familiarity with call center best practices, often supported by an associate's or bachelor's degree. Proficiency with call center management software, CRM systems, and training platforms is typically required. Exceptional interpersonal skills, patience, and the ability to motivate and coach others help trainers connect with trainees and foster a positive learning environment. These skills are essential to effectively prepare staff for high-quality customer interactions and ensure consistent performance standards in the call center.

What are some common challenges faced by Work Study Call Center Trainers, and how can they be addressed?

Work Study Call Center Trainers often encounter challenges such as varying skill levels among student staff, managing high turnover, and ensuring consistent training quality. To address these, trainers can develop adaptable training materials, offer regular refresher sessions, and use feedback to tailor coaching methods. Building strong relationships and fostering a supportive team environment also helps new hires feel comfortable and confident, improving retention and performance.

What are the most commonly searched types of Call Center Trainer jobs in Washington?

The most popular types of Call Center Trainer jobs in Washington are:

Work Study Call Center Trainer jobs near you

Supervisor Call Center

Washington, DC • On-site

MedStar Health
Health Care and Social Assistance • 10K+ employees

7.8

Company rating: 7.8 out of 10

Based on 240 frontline employees who took The Breakroom Quiz

131st of 895 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about MedStar Healthexternal

$49K - $87K/yr

Full-time

Posted 24 days ago

Job description

About the Job
Our call center has a leadership opportunity located at MedStar Georgetown University Hospital. This role is responsible for overseeing Call Center operations at MedStar Health's Georgetown University Hospital (MGUH) ensuring the safe efficient and uninterrupted delivery of communication services across the hospital. This role provides leadership training and technical expertise related to communication systems and equipment ensuring staff are equipped to effectively manage daily operations and respond to emergent situations. Responsibilities include establishing and maintaining productivity standards managing and updating critical communication databases and providing administrative support for communication systems and workflows. The position is also responsible for the inventory management distribution and maintenance of telecommunications equipment including pagers and related communication devices. In addition, this role plays a critical part in the emergency preparedness and response functions of the Call Center helping ensure reliable communication during emergency events and hospital-wide incidents. Collaborates closely with the Department Director on the planning and implementation of both short- and long-term operational goals while supporting program development and process improvement initiatives.
Primary Duties and Responsibilities
  • Oversee the day-to-day operations of the Hospital Call Center to ensure safe efficient and uninterrupted communication services across the hospital 24/7.
  • Supervises Call Center associates providing daily leadership coaching performance feedback training and operational support to ensure high-quality service and accountability.
  • Serves as the frontline leader and primary escalation point for communication-related issues including urgent pager issues emergency codes service disruptions and customer service concerns.
  • Monitors staffing schedules call volume workflow and coverage needs to ensure appropriate staffing levels during peak periods weekends holidays and emergency situations.
  • Supports onboarding and training of new associates ensuring competency in call handling paging protocols emergency communication procedures downtime procedures and communication systems such as SPOK.
  • Provides technical expertise related to hospital communication systems including phones pagers on-call schedules directories code paging and emergency notification platforms.
  • Maintains and updates critical communication databases directories and escalation pathways to ensure timely and accurate communication.
  • Manages inventory activation deactivations distribution and tracking of telecommunication equipment including pagers and related devices.
  • Supports emergency preparedness and hospital incident response by ensuring the Call Center maintains operational readiness during emergencies disasters and system outages.
  • Participates in multidisciplinary and quality service improvement teams and maintains effective working relationships with other departments.
  • Assists the Department Director with administrative responsibilities reporting auditing productivity policy development and process improvement initiatives.
  • Ensures all operations are conducted in compliance with regulatory requirements and hospital policies procedures and service standards.
  • Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and is not to be considered as all inclusive.

Minimal Qualifications
Education
  • Bachelor's degree preferred
  • High School Diploma or GED required
  • One year of relevant education may be substituted for one year of required work experience.

Experience
  • 1-2 years Customer Service and/or Call Center Operations Experience preferred
  • 1-2 years Supervisory Experience preferred
  • One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities
  • Sound leadership management and organizational skills in.
  • Knowledge of healthcare telecommunications systems and related equipment.
  • Possess good written and verbal communication skills.
  • Ability to present information and justification with tact and sound reasoning.
  • Familiar with telecommunication systems equipment and operational effectiveness.
  • Knowledge of paging technologies and emergency procedures.
  • Knowledge of good customer communication practices and procedures.

This position has a hiring range of
USD $49,192.00 - USD $87,422.00 /Yr.
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About Medstar Health

Sourced by ZipRecruiter

MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Columbia, MD, US

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Pay

Benefits

Hours and flexibility

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