Work From Home Remote Customer Success Jobs in Decatur, IL

OutsideSales Representative
Territory:Home office based in and around the Minneapolis, MN area
Nippon Sanso Matheson is seeking an Outside Sales Representativeto join our team.
The Outside Sales Representative "OSR" is responsible for all sales and growthaspects of the dry ice business in their assigned territory. The OSR workscross functionally with our branches and production to supply dry ice safelyand reliably to all of our customers. We are looking for highly motivated SalesProfessional with the ability to sell value who understands that results do notjust happen. The position is also responsible for customer service,which includes maintaining current customers as well as developing newcustomers while working closely with the other regions in the US and across ourbusiness entities.
Position Accountabilities
Meet and exceedcorporate objectives for safety and profitable growth within assignedterritory.
Use computer software to obtain, place and log outbound calls to new businessprospects.
Prepare and submit accurate and timely reports.
Effectively manage travel expenses and meet individualized trainingrequirements.
Comply with company policies in safety, administration and quality.
Prepare quotes, bids and contracts for signature.
Cultivate customer relationships by developing a deep knowledge of customer's businessand establishing a consultative relationship.
Negotiate new and existing renewal agreements with the customer.
Drive profitable growth of the business by working with the commercial regions,product management and contract administration.
Portfolio manage by gaining feedback from different groups in the organization.
Coordinate communication and support between our customers and prospects fromNippon Sanso Matheson.
Provide first line product and application support to customers and prospects.
Assist in accounts receivable as necessary.
Promote "add-on" offerings from Nippon Sanso Matheson during the businessprocess.
Partner with internal resources to accomplish growth objectives.
Lead clear and consistent communication with internal departments relative tocustomer success, opportunity details, development processes and other customerinformation.
Manages contract lifecycles (price reviews, quarterly business reviews andvolume reviews).
Supports customer activities, new business acquisition, contract negotiationsand customer service requirements.
Maintains opportunities, contact data and professional sales calls in CRM(SFDC/Dynamics).
Keeps current with industry insights, monitors competition by gathering currentmarketplace data.
Identifies cross-selling opportunities and leads the hand-off to other teammembers.
Submit complete business packages to contract administration group forprocessing.
Other duties as assigned.
Language Skills
Ability to speak effectively, present information and respond to questionsbefore groups of customers, clients, managers or employees of organization.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from customers, employees,regulatory agencies, or members of the business community.
MathematicalSkills
Ability to apply basic concepts of algebra and geometry such as fractions,percentages, ratios, volume and proportions to practical situations.
ReasoningAbility
Ability to define problems, collect data, establish facts, and draw validconclusions.
Ability to interpret a variety of instructions furnished in written, oral,diagram, or schedule form.
Ability to work in a Matrix environment.
QUALIFICATIONS
6+ years of professional sales experience with demonstrated high performanceand proficiency.
1-3 years of experience in Dry Ice/Co2 products, B2C Accounts, proteinprocessing and packaging, and third-party logistic accounts
Knowledge, Skills and Abilities
Proficient computer software skills with programs such Microsoft Word, Excel,PowerPoint, and Outlook.
Hands on understanding of industrial gas products, production, distributionapplications, and associated equipment.
Working knowledge of Six Sigma and lean manufacturing practices.
Training in Safety and Compliance (OSHA, DOT, EPA, and FDA).
Excellent communication and writing skills.
Licenses and Certifications
Valid State Driver's license
Nippon Sanso Matheson is an Equal Opportunity Employer that complies with thelaws and regulations set forth under EEOC. Qualified applicantswill receive consideration for employment without regard to their race, color,Religion, national origin, sex, protected veteran status, or disability EOE AAM/F/VET/Disability