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Work From Home Phone Answering Service Jobs in Decatur, IL

Webster Cantrell Youth Advocacy

Intact Case Manager

Decatur, IL · On-site +1

$19.50 - $25/hr

Ability to work independently and as part of a team * Comfortable with home-based services and on-call duties Why Join Us? Supportive workplace culture Healthy work-life balance Ongoing professional ...

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How much do work from home phone answering service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for work from home phone answering service in Decatur, IL is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.78 per hour, depending on experience, location, and employer.

What is a work from home phone answering service?

A Work From Home Phone Answering Service job involves answering calls on behalf of businesses from a remote location. Responsibilities may include taking messages, scheduling appointments, providing basic customer support, or directing calls appropriately. You typically need a quiet workspace, a reliable phone or computer setup, and strong communication skills. Many companies provide scripts or guidelines to follow when handling calls. This role is ideal for individuals seeking flexible, remote work with customer interaction.

What does a typical day look like for someone working in a work from home phone answering service role?

A typical day involves answering incoming calls for various clients, taking detailed messages, transferring calls, and providing basic information or support based on client instructions. You may also need to log call details into a computer system, manage multiple lines, and coordinate with supervisors or team leads if complex issues arise. Most positions offer set shifts, but some may provide flexibility, especially for evening or weekend coverage. You’ll communicate primarily with callers and your remote support team, making time management and clear written documentation important aspects of the job.

What are the key skills and qualifications needed to thrive in a work from home phone answering service position?

To thrive as a Work From Home Phone Answering Service representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is typically required, though some employers may provide training. Strong soft skills like patience, professionalism, and adaptability help you effectively interact with diverse callers and handle various customer situations. These attributes are crucial for providing high-quality customer service and maintaining a positive company image from a remote work environment.

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Work From Home Phone Answering Service jobs near you
Infographic showing various Work From Home Phone Answering Service job openings in Decatur, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 5% In-person, 5% Hybrid, and 90% Remote job distribution, with an average salary of $32,296 per year, or $15.5 per hour.

Outside Sales Representative - Home Office in the Minneapolis, MN area

Matheson Tri-Gas, Inc.

Decatur, IL • Remote

Full-time

Re-posted 20 days ago

Matheson rating

8.0

Company rating: 8.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

30th of 86 rated oil and gas companies

Job description

Matheson Gas, Inc. is seeking an Outside Sales Representative to join our team.
The Outside Sales Representative "OSR" is responsible for all sales and growth aspects of the dry ice business in their assigned territory. The OSR works cross functionally with our branches and production to supply dry ice safely and reliably to all of our customers. We are looking for highly motivated Sales Professional with the ability to sell value who understands that results do not just happen.  The position is also responsible for customer service, which includes maintaining current customers as well as developing new customers while working closely with the other regions in the US and across our business entities. 
POSITION ACCOUNTABILITIES
Meet and exceed corporate objectives for safety and profitable growth within assigned territory.
Use computer software to obtain, place and log outbound calls to new business prospects.
Prepare and submit accurate and timely reports.
Effectively manage travel expenses and meet individualized training requirements.
Comply with company policies in safety, administration and quality.
Prepare quotes, bids and contracts for signature.
Cultivate customer relationships by developing a deep knowledge of customer's business and establishing a consultative relationship.
Negotiate new and existing renewal agreements with the customer.
Drive profitable growth of the business by working with the commercial regions, product management and contract administration.
Portfolio manage by gaining feedback from different groups in the organization.
Coordinate communication and support between our customers and prospects from Matheson.
Provide first line product and application support to customers and prospects.
Assist in accounts receivable as necessary.
Promote "add-on" offerings from Matheson during the business process.
Partner with internal resources to accomplish growth objectives.
Lead clear and consistent communication with internal departments relative to customer success, opportunity details, development processes and other customer information.
Manages contract lifecycles (price reviews, quarterly business reviews and volume reviews).
Supports customer activities, new business acquisition, contract negotiations and customer service requirements.
Maintains opportunities, contact data and professional sales calls in CRM (SFDC/Dynamics).
Keeps current with industry insights, monitors competition by gathering current marketplace data.
Identifies cross-selling opportunities and leads the hand-off to other team members.
Submit complete business packages to contract administration group for processing.
Other duties as assigned.
Language Skills
 Ability to speak effectively, present information and respond to questions before groups of customers, clients, managers or employees of organization.
 Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from customers, employees, regulatory agencies, or members of the business community.
Mathematical Skills
Ability to apply basic concepts of algebra and geometry such as fractions, percentages, ratios, volume and proportions to practical situations.
Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions.
 Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 Ability to work in a Matrix environment.
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards

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