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Work From Home Phone Answering Service Jobs in Decatur, IL

Northern Illinois University

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Clinical Screener

Decatur, IL · Remote

$60K - $65K/yr

Clinical Screeners work from home, with some regional travel to conduct assessments within the ... recommendations for services that should be provided to families. * Completes clinical ...

Promoted2

Remote Insurance Agent

Decatur, IL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Village Media Inc.

Editor

Decatur, IL · Remote

$72K/yr

Work Arrangement: Remote/Work-from-Home, with a strict requirement of residing within the designated community. Open to non-resident candidates willing to relocate to the designated community.

BlueSky Telepsych

Psychotherapists

Decatur, IL · Remote

Our objective is to make our services more available to those in need of high-quality mental health ... Clinical work is performed from home, and days and hours are per the clinician's choosing. Clinical ...

BlueSky Telepsych

Psychotherapist

Decatur, IL · Remote

Our objective is to make our services more available to those in need of high-quality mental health ... Clinical work is performed from home, and days and hours are per the clinician's choosing. Clinical ...

BlueSky Telepsych

Psychotherapists

Decatur, IL · Remote

Our objective is to make our services more available to those in need of high-quality mental health ... Clinical work is performed from home, and days and hours are per the clinician's choosing. Clinical ...

BlueSky Telepsych

Psychotherapists

Decatur, IL · Remote

Our objective is to make our services more available to those in need of high-quality mental health ... Clinical work is performed from home, and days and hours are per the clinician's choosing. Clinical ...

BlueSky Telepsych

Psychotherapists

Decatur, IL · Remote

$50 - $70/hr

Our objective is to make our services more available to those in need of high-quality mental health ... Clinical work is performed from home, and days and hours are per the clinician's choosing. Clinical ...

BlueSky Telepsych

Psychotherapist

Decatur, IL · Remote

$50 - $70/hr

Our objective is to make our services more available to those in need of high-quality mental health ... Clinical work is performed from home, and days and hours are per the clinician's choosing. Clinical ...

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Work From Home Phone Answering Service information

See Decatur, IL salary details

$8

$15

$25

How much do work from home phone answering service jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for work from home phone answering service in Decatur, IL is $15.53, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $16.78 per hour, depending on experience, location, and employer.

What is a work from home phone answering service?

A Work From Home Phone Answering Service job involves answering calls on behalf of businesses from a remote location. Responsibilities may include taking messages, scheduling appointments, providing basic customer support, or directing calls appropriately. You typically need a quiet workspace, a reliable phone or computer setup, and strong communication skills. Many companies provide scripts or guidelines to follow when handling calls. This role is ideal for individuals seeking flexible, remote work with customer interaction.

What does a typical day look like for someone working in a work from home phone answering service role?

A typical day involves answering incoming calls for various clients, taking detailed messages, transferring calls, and providing basic information or support based on client instructions. You may also need to log call details into a computer system, manage multiple lines, and coordinate with supervisors or team leads if complex issues arise. Most positions offer set shifts, but some may provide flexibility, especially for evening or weekend coverage. You’ll communicate primarily with callers and your remote support team, making time management and clear written documentation important aspects of the job.

What are the key skills and qualifications needed to thrive in a work from home phone answering service position?

To thrive as a Work From Home Phone Answering Service representative, you need excellent verbal communication, active listening abilities, and a high school diploma or equivalent. Familiarity with call center software, CRM systems, and basic computer proficiency is typically required, though some employers may provide training. Strong soft skills like patience, professionalism, and adaptability help you effectively interact with diverse callers and handle various customer situations. These attributes are crucial for providing high-quality customer service and maintaining a positive company image from a remote work environment.

What are popular job titles related to Work From Home Phone Answering Service jobs in Decatur, IL? For Work From Home Phone Answering Service jobs in Decatur, IL, the most frequently searched job titles are:
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Work From Home Phone Answering Service jobs near you
Infographic showing various Work From Home Phone Answering Service job openings in Decatur, IL as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 5% In-person, 5% Hybrid, and 90% Remote job distribution, with an average salary of $32,296 per year, or $15.5 per hour.

Customer Enrollment Representative (Work From Home)

McQuade Organization

Clintonia, IL • Remote

$15.25 - $20.75/hr

Full-time

Posted 10 days ago

Job description

  • Assist clients virtually with enrolling in life insurance and supplemental benefit programs.
  • Explain available coverage options and answer customer questions with professionalism.
  • Conduct appointments via Zoom or phone with individuals who have requested information.
  • Verify customer information and accurately complete enrollment applications.
  • Build strong relationships by providing exceptional customer service before, during, and after enrollment.
  • Maintain accurate records using the company's CRM system.
  • Follow all company guidelines, compliance standards, and licensing requirements.
  • Attend virtual training sessions, coaching meetings, and team development events.
  • Meet individual performance goals while maintaining high customer satisfaction.

    • If you enjoy helping people, building relationships, and working from home, this could be an excellent career opportunity.

    • Excellent verbal and written communication skills.
    • Reliable internet connection and a quiet, professional home workspace.
    • Comfortable using Zoom, email, and basic computer applications.

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