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Work From Home Healthcare Member Services Representative

Harrisburg, PA · Remote

$17.88/hr

Work From Home Healthcare Member Services Representative Help Medicare Members During Annual ... Patient Services * Member Services * Medicare or Medicaid * Insurance * Pharmacy * Enrollment ...

Veteran-friendly

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How much do work from home patient services representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for work from home patient services representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a Work From Home Patient Services Representative job?

A Work From Home Patient Services Representative assists patients by scheduling appointments, verifying insurance, answering billing inquiries, and providing general support over the phone or online. They serve as a key point of contact between healthcare providers and patients, ensuring smooth communication and efficient service. This role requires strong customer service skills, attention to detail, and the ability to handle sensitive medical information confidentially. Working remotely, representatives typically use company-provided software and must have a reliable internet connection.

What are the key skills and qualifications needed to thrive in the Work From Home Patient Services Representative position, and why are they important?

To thrive as a Work From Home Patient Services Representative, you need excellent communication skills, attention to detail, a high school diploma (or equivalent), and experience in customer service or healthcare administration. Familiarity with electronic health records (EHR) systems, scheduling software, and secure communication platforms is often required. Strong organizational skills, empathy, and the ability to problem-solve independently are standout soft skills in this role. These abilities are crucial for delivering high-quality patient support remotely, maintaining data accuracy, and ensuring patient satisfaction.

What are some common challenges faced by Work From Home Patient Services Representatives and how can they be managed?

One common challenge for Work From Home Patient Services Representatives is maintaining effective communication and coordination with patients and other healthcare team members without in-person interaction. It’s also important to manage time efficiently when handling multiple inquiries, scheduling requests, or documentation tasks simultaneously. Utilizing company-provided tools for instant messaging, video calls, and task management can help foster collaboration and prevent feelings of isolation. Staying organized, setting clear daily goals, and proactively seeking feedback from supervisors or colleagues are effective ways to overcome these challenges and succeed in a remote environment.

More about Work From Home Patient Services Representative jobs
What cities are hiring for Work From Home Patient Services Representative jobs? Cities with the most Work From Home Patient Services Representative job openings:
What states have the most Work From Home Patient Services Representative jobs? States with the most job openings for Work From Home Patient Services Representative jobs include:
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Work From Home Patient Services Representative jobs near you
Infographic showing various Work From Home Patient Services Representative job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Services Representative

Patient Services Representative

American Health Connection Inc

Beverly Hills, CA • Remote

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

Job description

PATIENT SERVICES REPRESENTATIVE

Immediate opportunities for Work-from-Home Patient Services Representative at American Health Connection (AHC). The Patient Services Representative (PSR) is a regular, full-time position with virtual training, company benefits, and 100% remote. No contracts! This is remote, but you’ll still be an active, visible part of the team. You may be randomly on a camera snapshot during your work shift, never recording, just like being visible in the office (but with better coffee and comfier clothes). For information, visit our website at www.AmericanHealthConnection.com.

Each PSR is assigned to a virtual medical call center team that provides patients with full-service, central scheduling and communications services. Each team is assigned and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.

  • Must have two years recent medical office experience.
  • Electronic medical record system (EMR/EHR) experience required.
  • Prefer high volume patient scheduling experience using electronic medical records. Each PSR can expect to handle 80+ calls backtoback per shift.
  • Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
  • Must have a sense of urgency in assisting patients.
  • We require a private, noisefree, HIPAAcompliant space at home.
  • High school diploma or equivalent.
  • Proficient knowledge of Microsoft Office Suite is required. Proficient and selfsufficient technical knowledge on a desktop computer.
    • FULL-TIME DAY SHIFTS AVAILABLE:

    Monday – Friday and must be available for rotating 4th weekends.

    Hourly Rate Starts At $17.00

    We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

    Candidates must agree to meet or exceed these requirements after signing our offer letter and before the start date. Do not purchase or upgrade equipment until a job offer is extended and accepted. The PSR have direct access to patients’ electronic medical records, and HIPAA compliance and security standards are required.

    Computer Requirements: MUST BE A DESKTOP COMPUTER

  • Must be at a static location or address. Laptops and Chromebooks are not acceptable due to security concerns (hacking).
  • Computer Type: Mini, Full Tower, All‐in‐One
  • Operating System: Windows 11; Mac OSX Monterey or newer
  • Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4‐8 Cores)
  • Memory (RAM): 8GB or higher
  • Monitor: 22‐inches or bigger; Dual Monitor is highly recommended
  • Input Device: A proper non‐mechanical USB wired keyboard and mouse are required.

    • Internet Requirements – Cable or Satellite Only– Wifi/cellular hotspots not acceptable

  • Internet Provider Type: Cable Internet or Starlink Satellite connection
  • Computer Internet Connection: Wired Ethernet connection
  • Internet Speed: 60 Mbps Download and 15 Mbps for Upload Minimum
  • It is required that you maintain consistent and reliable internet service

    • Headset Requirements –Must be ordered through preferred vendor who offers discounted rate and free shipping.

  • Must have 2 approved headsets at all times.
  • Required Headset: HP/Poly Blackwire or Plantronics Blackwire 3320
  • Connection Type: USB Wired Headset
  • Headset Type: Stereo / Dual‐Ear
  • Microphone: Noise‐Cancelling

    • Webcam Requirements: A functional built‐in or external webcam is required for video meetings, virtual collaboration, or identity verification as needed. No recording!

    Cell Phone: A cell phone is required for two‐factor authentication purposes when logging into various programs.

    Home Office Requirements: **Must have HIPAA‐compliant environment**

  • Private and Closed Room Location
  • Noise Free Environment

    • Must reside in the continental United States. We do not hire from the following States: AK, CA, CO, CT, DE, HI, IL, ME, MD, MA, MI, MN, NE, NH, NM, OR, RI VT, WA, DC, WI

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