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Work From Home Monster Customer Service Jobs in Boca Raton, FL

itel International

Work At Home CSR (USA/CA)

Boca Raton, FL · On-site +1

$15.25 - $20.50/hr

If so, welcome to Emerge Work At Home ! We are looking for a CUSTOMER SERVICE BUSINESS ADVISOR to join our team while working from the comfort of your home with Emerge Work at Home. As a Customer ...

HMG Careers

Work From Home Sales Specialist

Weston, FL · Remote

$69K/yr

What We Offer * Remote, work-from-home career * Average first-year earnings of $69K through ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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How much do work from home monster customer service jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for work from home monster customer service in Boca Raton, FL is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.53 and $20.53 per hour, depending on experience, location, and employer.

What is a Work From Home Monster Customer Service?

A Work From Home Monster Customer Service job involves assisting customers remotely with their inquiries, concerns, or issues related to Monster's products or services. Responsibilities typically include answering calls, responding to emails or chats, troubleshooting problems, and providing a positive customer experience. This role allows employees to work from home while maintaining a high level of communication and problem-solving skills. It often requires a reliable internet connection, customer service experience, and the ability to multitask efficiently.

What is a typical workday like for a Work From Home Monster Customer Service?

A typical workday involves responding to customer inquiries via phone, email, or chat, resolving technical or account issues, and documenting interactions in the company's CRM system. You’ll often participate in team meetings virtually and receive ongoing guidance from supervisors or team leads. Balancing multiple tasks while adhering to quality and response time standards is common, and you'll have access to digital knowledge bases and training resources. This role offers a structured yet flexible environment, enabling you to support Monster’s customers effectively while working from your home office.

What are the key skills and qualifications needed to thrive in the Work From Home Monster Customer Service position?

To excel as a Work From Home Monster Customer Service representative, you need strong communication skills, problem-solving abilities, and prior customer service experience, often complemented by a high school diploma or equivalent. Familiarity with CRM software, help desk platforms, and teleconferencing tools is frequently required for effective remote support. Standout candidates are empathetic, self-motivated, and adept at managing their time independently. These capabilities ensure customers receive prompt, professional assistance while maintaining high satisfaction levels in a remote work environment.

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Work From Home Monster Customer Service jobs near you

Customer Service Representative (Work from Home/Hybrid)

Fort Lauderdale, FL • On-site, Remote

Centah Inc
See more jobs at Centah Incexternal

$200/day

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.**
Who is Centah?
Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah's industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah's Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.
About the role:
We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.
Responsibilities:
  • Answer incoming calls and respond to customer's request
  • Ability to work in a fast paced environment.
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements
  • General Requirements:
    • High school graduate or G.E.D.
    • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
    • Excellent oral and written communication skills
    • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
    • Ability to type at least 25 words per minute is preferred
    • Experience in providing exceptional customer service and maintaining established quality requirements
    • Must be able to pass a background check

  • Performance Requirements (**MUST READ**):
    • Average Talk Time: Less than 4 minutes per call while resolving customer issues.
    • Call Conversion Ratio: Require a 60%+ lead to call ratio.
    • Disposition Calls Processed: Demand proof of handling 80+ calls per shift with accurate disposition coding and in a timely manner.
    • Attendance: Require a 98%+ attendance record over 6+ months, with little to no unexcused absences.
    • QA Score: Must consistently achieve 90%+ quality assurance scores on call evaluations monthly.
    • Average Hold Time: Must have maintained average hold times of less than 60 seconds per call, this is a high call volume environment.
    • Calls Handled per Hour: Demand experience processing 10+ calls per hour with accurate dispositions, note and escalations.
    • Breaks/ Lunches: adherence to scheduled breaks and lunches: two 15 minutes breaks, one 30 minute lunch.
    • Error-Free Documentation: Must demonstrate 99%+ accuracy in call processing and CRM updates. All notes will be reviewed.

Benefits
  • Opportunity to continue working from home in our post-pandemic workplace
  • Eligible for Medical, Dental, and Vision after 60 days of continuous employment
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Paid Time Off - Earn 10 days per year after 90-day probationary period
  • $200 Monthly Incentive Bonus Plan
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code
  • Salary: $15.00/hour

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Next steps:
If what you just read excites you, we'd like to hear from you! Please submit your application and we'll contact you if you become selected for a phone interview.

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