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Work From Home Medical Customer Service Representative Jobs

IBEX

Customer Service Representative - Work at Home

$16.50 - $22.25/hr

As a Customer Service Representative, you'll play an essential role in helping members schedule non-emergency medical transportation. You will handle inbound calls (and some outbound calls) from ...

New

Spade Recruiting

Work From Home - CSR

Atlanta, GA · Remote

$15.50 - $21/hr

... work independently from home Positive, dependable, and willing to learn Previous customer service, retail, hospitality, or administrative experience is an asset but not required Computer or laptop ...

Afni

Customer Service Representative - Work at Home

$16.50 - $22.25/hr

What can you expect from your work at Afni? This position is for wireless customer service, so you ... home office setting. * Customer service experience: Minimum 1 year in a customer service or sales ...

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Work From Home Medical Customer Service Representative information

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How much do work from home medical customer service representative jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for work from home medical customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home medical customer service representative?

A Work From Home Medical Customer Service Representative is a professional who assists patients, healthcare providers, or insurance companies with medical-related inquiries or issues, all from a remote location. They may handle tasks such as scheduling appointments, answering billing questions, processing insurance claims, and providing information about medical services. These representatives use phone, email, or online chat to communicate and often work for hospitals, clinics, insurance companies, or third-party medical service providers. Strong communication skills, empathy, and knowledge of medical terminology are important for this role.

How does a work from home medical customer service representative typically collaborate with healthcare providers and team members?

As a Work From Home Medical Customer Service Representative, you will frequently communicate with both healthcare providers and internal team members via secure messaging systems, phone calls, or video conferences. Collaboration often involves clarifying patient information, coordinating appointment scheduling, and resolving insurance or billing inquiries. Regular virtual team meetings and training sessions help ensure everyone stays updated on policy changes and best practices. Despite working remotely, maintaining clear and prompt communication is essential for effective teamwork and delivering a high standard of service.

What are the key skills and qualifications needed to thrive as a work from home medical customer service representative, and why are they important?

To thrive as a Work From Home Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and a high school diploma or equivalent, with some employers preferring healthcare-related experience. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional empathy, patience, problem-solving abilities, and self-motivation are crucial soft skills for excelling in this remote role. These competencies ensure efficient support for patients, accurate information relay, and a positive customer experience in the healthcare environment.

What is the difference between Work From Home Medical Customer Service Representative vs Medical Billing Specialist?

AspectWork From Home Medical Customer Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; certification in medical billing preferred
Work EnvironmentRemote, customer service-focused, interacting with patients and providersRemote or office-based, focused on billing and coding tasks
Industry UsageCommon in healthcare providers, insurance companies, and telehealthPrimarily in healthcare facilities, billing companies, and insurance firms
Job FocusAssisting patients, answering inquiries, scheduling, and supportProcessing claims, coding, and managing billing records

While both roles are healthcare-related and can be performed remotely, the Medical Customer Service Representative focuses on patient interaction and support, whereas the Medical Billing Specialist handles billing, coding, and claims processing. Understanding these differences helps job seekers find the right fit based on skills and interests.

What cities are hiring for Work From Home Medical Customer Service Representative jobs?

Cities with the most Work From Home Medical Customer Service Representative job openings:

What states have the most Work From Home Medical Customer Service Representative jobs?

States with the most job openings for Work From Home Medical Customer Service Representative jobs include:

Work From Home Medical Customer Service Representative jobs near you

Seasonal Remote Customer Service Representative- Work From Home

Graham Personnel Services

Mebane, NC • Remote

$16.50/hr

Full-time

Medical, Dental, Vision

Posted 20 days ago

Job description

Seasonal Remote Customer Service Representative - Work From Home


Looking for a remote opportunity with a nationally recognized retail brand? Graham Personnel Services is hiring Seasonal Remote Customer Support Representatives to help deliver an exceptional customer experience during the holiday season.

In this role, you'll assist customers with online orders, shipping questions, returns, promotions, and product inquiries. If you're comfortable navigating multiple computer systems, enjoy helping people, and can remain calm in a fast-paced environment, we'd love to hear from you.

What You'll Do
  • Assist customers with online orders and account inquiries
  • Help customers navigate the company website
  • Provide information regarding products, promotions, shipping, and returns
  • Resolve customer concerns with professionalism and empathy
  • Research issues and determine appropriate solutions
  • Navigate multiple systems and applications simultaneously
  • Deliver an exceptional customer experience on every interaction

Qualifications
  • Previous customer service, retail, hospitality, or call center experience preferred
  • Strong communication and computer skills
  • Comfortable multitasking across multiple applications
  • Excellent problem-solving abilities
  • Positive attitude and willingness to learn
  • High School Diploma or GED required

Schedule Requirements
  • Must reside within 1-2 hours of High Point, NC
  • Available to work between 8:00 AM and 8:00 PM
  • Must work one weekend day each week
  • Holiday availability required

Pay & Benefits
  • $16.50/hour
  • Medical, Dental, and Vision Insurance
  • Work From Home Opportunity


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