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Work From Home Medical Customer Service Representative Jobs

Rotech Healthcare

Inbound Customer Service Representative (WFH)

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About Rotech Join a Leader in Home Healthcare At Rotech Healthcare Inc ., we're more than a medical ... Inbound Customer Service Representative for our Sleep Central Inbound Call Center in our Murray ...

ACC Premiere

Work From Home Customer Service Representative

$16.50 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

If you have experience in retail or customer service, we want to hear from you! We are hiring ... WORK ENVIRONMENT AND WORKSPACE: * Dedicated home office workspace, ideally a separate room with its ...

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Work From Home Medical Customer Service Representative information

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How much do work from home medical customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for work from home medical customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a work from home medical customer service representative?

A Work From Home Medical Customer Service Representative is a professional who assists patients, healthcare providers, or insurance companies with medical-related inquiries or issues, all from a remote location. They may handle tasks such as scheduling appointments, answering billing questions, processing insurance claims, and providing information about medical services. These representatives use phone, email, or online chat to communicate and often work for hospitals, clinics, insurance companies, or third-party medical service providers. Strong communication skills, empathy, and knowledge of medical terminology are important for this role.

How does a work from home medical customer service representative typically collaborate with healthcare providers and team members?

As a Work From Home Medical Customer Service Representative, you will frequently communicate with both healthcare providers and internal team members via secure messaging systems, phone calls, or video conferences. Collaboration often involves clarifying patient information, coordinating appointment scheduling, and resolving insurance or billing inquiries. Regular virtual team meetings and training sessions help ensure everyone stays updated on policy changes and best practices. Despite working remotely, maintaining clear and prompt communication is essential for effective teamwork and delivering a high standard of service.

What are the key skills and qualifications needed to thrive as a work from home medical customer service representative, and why are they important?

To thrive as a Work From Home Medical Customer Service Representative, you need strong communication skills, knowledge of medical terminology, and a high school diploma or equivalent, with some employers preferring healthcare-related experience. Familiarity with customer relationship management (CRM) software, electronic health record (EHR) systems, and secure messaging platforms is typically required. Exceptional empathy, patience, problem-solving abilities, and self-motivation are crucial soft skills for excelling in this remote role. These competencies ensure efficient support for patients, accurate information relay, and a positive customer experience in the healthcare environment.

What is the difference between Work From Home Medical Customer Service Representative vs Medical Billing Specialist?

AspectWork From Home Medical Customer Service RepresentativeMedical Billing Specialist
CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; certification in medical billing preferred
Work EnvironmentRemote, customer service-focused, interacting with patients and providersRemote or office-based, focused on billing and coding tasks
Industry UsageCommon in healthcare providers, insurance companies, and telehealthPrimarily in healthcare facilities, billing companies, and insurance firms
Job FocusAssisting patients, answering inquiries, scheduling, and supportProcessing claims, coding, and managing billing records

While both roles are healthcare-related and can be performed remotely, the Medical Customer Service Representative focuses on patient interaction and support, whereas the Medical Billing Specialist handles billing, coding, and claims processing. Understanding these differences helps job seekers find the right fit based on skills and interests.

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Work From Home Medical Customer Service Representative jobs near you

Work From Home Customer Service Representative

ACC Premiere

Columbus, OH • On-site, Remote

$11.50 - $12/hr

Other

Posted 15 days ago

Job description

Work From Home-Customer Service
***Equipment Provided***
***Paid Training***
SCHEDULE:
  • Training: Monday-Friday 9:00am-5:00pm EST for 2 weeks (100% attendance is required.)
  • Working: Monday-Friday 12:00pm-8:00pm EST

At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, and email. Our company prides itself on promoting from within, and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, customer service, and/or data entry.
We are currently hiring professionals to work in the role of: Remote Customer Service Representative
RESPONSIBILITIES:
  • Handle customer inquiries and complaints
  • Document and update customer records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Increase customer retention by implementing creative problem-solving skills
  • Handle numerous customer inquiries promptly, accurately, and efficiently

PREFERRED SKILLS:
  • Minimum of 2 years customer service experience in a call center environment
  • Experience supporting brand products and services
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Minimum HS diploma, college preferred
  • Experience with diagnosing and troubleshooting
  • Has experience supporting consumer products and/or services.

TRAINING:
  • Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.)
  • Systems training (How to use CRM and ACD Tools)
  • Remote training (via the video conference platform Zoom)
  • 100% Attendance

WHY US?
  • We inspire and develop employees to be able to effectively empathize with consumers.
  • We create experiences that provide promotion opportunities from within.
  • We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture!

Home Environment and Work Space:
  • Dedicated home office workspace, preferably a separate room with its own door
  • Adequate space to set up the workstation
  • Ability to hardwire internet (plug directly into your router)
  • Three power connections- either three outlets or a power strip (one for each monitor and one for the PC tower)
  • Agents are responsible for maintaining the workspace in a safe condition
  • Personal disruptions are not allowed during scheduled hours and should not be audible in background noise. This includes but not limited to:
  • Loud music
  • Non-work-related phone calls
  • Other household members
  • You are scheduled on the phone throughout the entirety of your shift. It's essential to understand this job does not allow flexibility to answer the door or be on-call care for others during work hours.

EEO Statement:
ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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