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Work From Home Insurance Customer Service Representative Jobs in Fall River, MA

The Jernigan Agency

WORK FROM HOME

Providence, RI · On-site +1

$300 - $500/wk

... insurance sales representatives. We are hiring coachable individuals comfortable with a 100 ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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Work From Home Insurance Customer Service Representative information

See Fall River, MA salary details

$9

$18

$27

How much do work from home insurance customer service representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for work from home insurance customer service representative in Fall River, MA is $18.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.01 per hour, depending on experience, location, and employer.

What does a work from home insurance customer service representative do?

A Work From Home Insurance Customer Service Representative assists customers with inquiries related to their insurance policies, such as billing questions, policy changes, and claims processing, all from a remote location. They communicate with customers by phone, email, or chat to provide information, resolve issues, and ensure customer satisfaction. These representatives also handle documentation and may process payments or update account information, all while adhering to company policies and privacy regulations. Working from home requires good communication skills, self-motivation, and the ability to use various digital tools effectively.

What are the key skills and qualifications needed to thrive as a work from home insurance customer service representative?

To thrive as a Work From Home Insurance Customer Service Representative, you need strong communication skills, knowledge of insurance products, and typically a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes insurance licensing are important technical qualifications. Exceptional problem-solving abilities, patience, and self-motivation help individuals excel in this remote role. These skills and qualities ensure representatives can efficiently assist clients, resolve inquiries, and maintain high customer satisfaction while working independently.

What are some common challenges faced by work from home insurance customer service representatives and how can they be managed effectively?

Work From Home Insurance Customer Service Representatives often encounter challenges such as maintaining clear communication with both customers and team members, staying motivated without in-person supervision, and handling complex policy inquiries remotely. To manage these effectively, it's important to establish a dedicated and distraction-free workspace, use collaboration tools for regular team check-ins, and stay organized with digital resources. Adopting these practices helps ensure productivity and consistent customer service quality, while also fostering strong connections with colleagues despite the remote setting.

What is the difference between Work From Home Insurance Customer Service Representative vs Insurance Claims Specialist?

AspectWork From Home Insurance Customer Service RepresentativeInsurance Claims Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; specialized claims training or certification
Work EnvironmentRemote, home-based officeRemote or office-based, handling claims processing
Employer & Industry UsageInsurance companies, call centersInsurance companies, claims departments

The main difference is that Customer Service Representatives focus on assisting policyholders with inquiries, policy details, and billing, while Claims Specialists handle the processing and investigation of insurance claims. Both roles often require similar credentials and can be performed remotely, but their core responsibilities differ within the insurance industry.

What job categories do people searching Work From Home Insurance Customer Service Representative jobs in Fall River, MA look for?

The top searched job categories for Work From Home Insurance Customer Service Representative jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Work From Home Insurance Customer Service Representative jobs?

Cities near Fall River, MA with the most Work From Home Insurance Customer Service Representative job openings:

Work From Home Insurance Customer Service Representative jobs near you

Remote Rep - Customer Service & Sales | Work From Home

Providence, RI • On-site, Remote

AO Globe Life
Insurance Services • 1 - 5K employees
Learn more about AO Globe Lifeexternal

Full-time

Medical, Life

Posted 11 days ago

Job description

Remote Rep - Customer Service & Sales | Work From Home
Company: Globe Life AO
Location: 100% Remote - United States
Job Type: Full-Time | Flexible Schedule
Compensation: Commission-Based | Weekly Pay | Performance BonusesBuild a Meaningful Career While Helping Working Families
Looking for a work-from-home career where you can help people, build lasting relationships, and create long-term professional and financial growth?
Globe Life AO is seeking motivated, service-oriented individuals to join our growing virtual team as Remote Insurance Representatives - Customer Service & Sales.
In this role, you'll connect with working families, union members, veterans, associations, and their families through scheduled virtual appointments. You'll help clients understand available life, accident, and supplemental health insurance benefits, answer questions, recommend appropriate coverage options, and provide ongoing customer service.
No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.
• 100% Work From Home
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• Weekly Commission Pay + Performance Bonuses
• Comprehensive Training & Mentorship
• Flexible Schedule
• Leadership Advancement Based on PerformanceWhat You'll Do
As a Remote Insurance Representative, you'll combine customer service, relationship management, benefits education, and consultative sales.Key Responsibilities
  • Meet with clients virtually through Zoom and phone appointments
  • Connect with individuals who have requested information about available benefits
  • Identify each client's needs, priorities, and financial protection goals
  • Explain life, accident, and supplemental health insurance options clearly
  • Recommend personalized coverage solutions based on client needs
  • Guide clients through applications and enrollment
  • Review existing coverage and assist with applicable policy or beneficiary updates
  • Provide professional customer service before, during, and after enrollment
  • Build and maintain long-term client relationships
  • Maintain accurate client documentation and follow-up records
  • Follow company procedures and applicable state insurance requirements
  • Participate in ongoing coaching, training, and professional development
Why Join Globe Life AO?
🏠 100% Remote
Work from home while serving clients through virtual appointments. No daily commute or traditional office environment.
⏰ Flexible Schedule
Build a schedule around client appointments, training, and performance goals while enjoying the flexibility of a remote career.
📞 Qualified Client Opportunities
Focus your time on helping individuals and families interested in learning more about available benefits.
No lead purchasing is required.
💵 Weekly Performance-Based Compensation
This is a commission-based opportunity, not an hourly or salaried position.
Compensation opportunities include:
  • Weekly commission payments
  • Performance-based bonuses
  • Renewal and residual income opportunities
  • Leadership incentives
  • Additional performance recognition

Earnings are based on individual production and performance and are not guaranteed.
🎓 Comprehensive Training & Mentorship
New to insurance? That's okay.
We provide:
  • Structured virtual onboarding
  • Product and benefits education
  • Insurance licensing guidance
  • Customer service training
  • Consultative sales development
  • One-on-one mentorship
  • Weekly coaching
  • Leadership development
  • Ongoing professional education
📈 Career & Leadership Growth
AO promotes from within and provides opportunities for representatives interested in developing into leadership and management.
Advancement is based on performance, consistency, initiative, and leadership development-not seniority alone.Benefits & Professional Support
Qualifying representatives may have access to:
  • Medical insurance reimbursement program
  • Company-supported life insurance
  • Residual and renewal income opportunities
  • OPEIU Local 277 representation, where applicable
  • Leadership development programs
  • Professional conferences and recognition events
  • Company-sponsored incentive travel for qualifying performers

Eligibility and qualification requirements may apply.What We're Looking For
We're looking for individuals who demonstrate:
  • Strong verbal and written communication skills
  • Excellent customer service and relationship-building abilities
  • Professionalism, integrity, and reliability
  • Self-motivation and personal accountability
  • Strong organization and time-management skills
  • Goal-oriented and solution-focused thinking
  • Confidence communicating with clients virtually
  • Ability to work independently from home
  • Coachability and willingness to learn
  • Commitment to professional growth
Experience That Transfers Well
Previous experience in the following areas can be helpful but is not required:
  • Customer Service
  • Sales
  • Client Services
  • Call Centers
  • Retail
  • Hospitality
  • Healthcare
  • Banking or Financial Services
  • Education
  • Military
  • Administrative Support
  • Business Development

We provide comprehensive training for motivated candidates from a variety of professional backgrounds.Minimum Requirements
Applicants must:
  • Be at least 18 years old
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have a computer or laptop with webcam and microphone capability
  • Maintain reliable high-speed internet
  • Have a quiet, professional workspace
  • Be comfortable conducting virtual appointments through Zoom
  • Be willing and able to obtain the required state Life & Health Insurance License

Licensing guidance and support are provided.About Globe Life AO
For more than 70 years, AO has served working families by providing supplemental insurance benefits and personalized client service.
As part of the Globe Life family of companies, our organization is built around service, integrity, mentorship, professional development, and long-term client relationships.Our Mission
Protect Every Child. Serve All Working People.Virtual Interview Process
Qualified applicants will first complete a brief career overview covering the position, compensation structure, licensing requirements, training, and advancement opportunities.
Candidates interested in moving forward will then have the opportunity to complete a virtual Zoom interview with our hiring team.Ready to Build Your Future?
If you're looking for a remote customer service and insurance sales career where you can help families, develop professionally, and build income and advancement opportunities based on your performance, we encourage you to apply.
Apply today to be considered for our Remote Insurance Representative opportunity with Globe Life AO.Work From Home. Help Families. Build Your Future.

Apply