To thrive as a Work From Home Infant Formula Customer Service Representative, you need strong knowledge of infant nutrition, experience in customer support, and preferably a background in healthcare or nutrition. Familiarity with CRM systems, chat and phone support platforms, and sometimes certifications in nutrition or lactation consulting may be required. Excellent active listening, patience, and clear communication stand out as crucial soft skills for helping distressed parents and caregivers. These qualifications ensure accurate, compassionate support to customers, compliance with industry standards, and contribute to customer satisfaction and loyalty.