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Work From Home Inbound Call Center Jobs in Texas

SmithRx

Patient Access Specialist (Inbound)

Plano, TX · Remote

$16.50 - $22/hr

Potential to work from home four days per week based on performance, after 60 days of onsite ... are call center environments handling inbound call is required. Outbound call experience is ...

SmithRx

Patient Access Specialist (Inbound)

Plano, TX · Remote

$16.50 - $22/hr

Potential to work from home four days per week based on performance, after 60 days of onsite ... are call center environments handling inbound call is required. Outbound call experience is ...

Tivly

Contact Center Representative

Houston, TX · On-site +1

$14/hr

Handle a large volume of inbound and outbound calls related to small business owners inquiring ... in a call center or similar environment. * Minimum of 2 years working from home. * High School ...

AWL

Contact Center Representative - Work From Home

Austin, TX · On-site +1

$17.50 - $22.75/hr

Engage in inbound and outbound calls with consumers looking to compare insurance rates. Ask ... To ensure call quality and to help you be your best, we occasionally complete screenshares to ...

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How much do work from home inbound call center jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for work from home inbound call center in Texas is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.02 per hour, depending on experience, location, and employer.

What is a work from home inbound call center job?

A work from home inbound call center job involves answering incoming calls from customers on behalf of a company, providing assistance, information, or support. These roles typically require you to respond to customer inquiries, resolve issues, and sometimes process orders or handle account information. All tasks are performed remotely using your own computer, headset, and a reliable internet connection. Many companies provide training and necessary software to help you succeed in this virtual customer service position.

What are the key skills and qualifications needed to thrive as a work from home inbound call center representative, and why are they important?

To thrive as a Work From Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certifications like Customer Service Representative (CSR) are typically required. Exceptional listening skills, patience, and the ability to work independently help you excel in a remote setting. These skills ensure you can effectively resolve customer inquiries, maintain customer satisfaction, and perform efficiently without direct supervision.

What are some common challenges faced by remote inbound call center agents, and how can they be managed effectively?

Remote inbound call center agents often face challenges like maintaining focus amid home distractions, managing high call volumes, and staying motivated while working independently. Many companies provide structured schedules, regular team check-ins, and robust training to help agents stay engaged and supported. Utilizing a dedicated, quiet workspace and leveraging company-provided resources—such as knowledge bases and team communication tools—can also make daily tasks smoother. Additionally, staying proactive in seeking feedback and connecting with colleagues virtually can foster a sense of teamwork and community.
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Work From Home Inbound Call Center jobs near you
Infographic showing various Work From Home Inbound Call Center job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $33,587 per year, or $16.1 per hour.

Bilingual Contact Center Representative (Spanish)

Tivly

Houston, TX • On-site, Remote

$14/hr

Full-time

Re-posted 19 days ago

Tivly rating

4.9

Company rating: 4.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

302nd of 311 rated insurance

Job description

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Candidates must currently live in one of the following states:
Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.
Training: 12:30 PM- 7:30 PM Central Standard Time (16 days)
Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time)
Summary
The work-from-home Contact Center Representative works in a high-volume, fast-paced environment, handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.
As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Job Requirements
  • Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs.
  • Follow communication scripts and use knowledge of products and services to go off-script when necessary.
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
  • Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards.
  • Five-day work week (full-time). Saturday may be required.

Equipment Requirements:
  • Must have a desktop or laptop
  • Access to high-speed internet
  • Dedicated noise-free workspace
  • RAM & CPU: less than 80% usage
  • RAM (physical memory): minimum 8 GB

Qualifications
  • Fluent in Spanish (speaking, reading, and writing)
  • Minimum of 2 years of experience providing customer support in a call center or similar environment
  • Minimum of 2 years working from home
  • High School diploma or equivalent
  • Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software
  • Strong typing and data entry skills
  • If applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writing
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Strong time management and decision-making skills.
  • Interest in repetitive tasks.

Pay
  • $14/hour

Inclusion: It's Simple, We All Belong
Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's what Tivly chooses to do.
Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record-keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.

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