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Work From Home Inbound Call Center Jobs in Houston, TX

RemX

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Licensed Healthcare Insurance Agents - Remote - Direct Hire - Inbound

Houston, TX · Remote

$21 - $23/hr

  • Medical

  • Dental

  • Vision

  • PTO

We are looking agents to work from home for the new Medicare enrollment season in inbound call center environment. You must have health insurance current License. Temp until December, possibility of ...

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How much do work from home inbound call center jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for work from home inbound call center in Houston, TX is $16.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $17.45 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote inbound call center agents, and how can they be managed effectively?

Remote inbound call center agents often face challenges like maintaining focus amid home distractions, managing high call volumes, and staying motivated while working independently. Many companies provide structured schedules, regular team check-ins, and robust training to help agents stay engaged and supported. Utilizing a dedicated, quiet workspace and leveraging company-provided resources—such as knowledge bases and team communication tools—can also make daily tasks smoother. Additionally, staying proactive in seeking feedback and connecting with colleagues virtually can foster a sense of teamwork and community.

What is a work from home inbound call center job?

A work from home inbound call center job involves answering incoming calls from customers on behalf of a company, providing assistance, information, or support. These roles typically require you to respond to customer inquiries, resolve issues, and sometimes process orders or handle account information. All tasks are performed remotely using your own computer, headset, and a reliable internet connection. Many companies provide training and necessary software to help you succeed in this virtual customer service position.

What are the key skills and qualifications needed to thrive as a work from home inbound call center representative, and why are they important?

To thrive as a Work From Home Inbound Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certifications like Customer Service Representative (CSR) are typically required. Exceptional listening skills, patience, and the ability to work independently help you excel in a remote setting. These skills ensure you can effectively resolve customer inquiries, maintain customer satisfaction, and perform efficiently without direct supervision.
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Work From Home Inbound Call Center jobs near you
Infographic showing various Work From Home Inbound Call Center job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $34,427 per year, or $16.6 per hour.

Licensed Healthcare Insurance Agents - Remote - Direct Hire - Inbound call cent

RemX

Houston, TX • On-site, Remote

$21 - $23/hr

Full-time

Medical

Posted 3 days ago

New

Job description

We are looking agents to work from home for the new Medicare enrollment season in inbound call center environment. You must have health insurance current License. Temp until December, possibility of perm hiring after that.
This is a captive position.
Type of Hire: Direct Hire
Non-Bilingual Pay Rate: $21/hour + sales bonus = $23/hour
Bilingual Spanish Pay Rate: $24/hour + sales bonus = $26/hour
(must be fully bilingual on health care coverage, NOT conversational)
Top Performer Pay Rate with bonuses: $28/hour
Training Length: 2-4 weeks (depends on the client program, may include camera)
Training Schedule: 8am-4:30pm either CST or EST
Post Training Schedule:
  • Shift will be assigned an 8 hour shift between 6am and 2am (CST) may include one day of the weekend.
  • Overtime available, candidates may get asked to work later hours and more hours during AEP season

Location: Work from home - remote
Responsibilities:
  • Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
  • Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
  • Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
  • Identify additional needs customers may have and help them to upgrade products or services
  • Complete the sale or renewal of a health plan that best suits the customer's needs - Sales conversions are expected.
  • Calls are 80% inbound of re-enrollments or people aging into the program
  • Calls are 30% outbound based on people expressing interest
  • NO COLD CALLS

Requirements
  • Health License is required to be active and in good standing
  • Must reside in the state where licensed
  • Minimum six (6) months sales experience
  • High speed internet access (>15 mbps)
  • Strong customer service orientation
  • High school diploma or equivalent
  • Must have a valid (non-expired) ID matching resident licensing state

Benefits
  • Full package of benefits
  • All license fees and Continuing education paid by the company
  • We'll train you to be an on the products that you'll represent, so you can be confident in providing the highest level of service possible
  • Technology: will be provided Laptop or chrome book (depends on client), headset
  • Candidate Provides: Hardwired internet, quiet place to work

sales
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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