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Work From Home Fraud Call Center Jobs in Raleigh, NC

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$10

$17

$26

How much do work from home fraud call center jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for work from home fraud call center in Raleigh, NC is $17.55, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.70 per hour, depending on experience, location, and employer.

What is a work from home fraud call center agent?

A Work From Home Fraud Call Center job involves handling inbound and outbound calls related to potential fraud cases. Employees typically work remotely to investigate suspicious transactions, verify customer identities, and prevent fraudulent activities. This role requires strong communication skills, attention to detail, and the ability to follow company protocols for fraud detection and prevention. Training is usually provided to help employees understand fraud patterns and respond appropriately to customer concerns.

What are the typical daily responsibilities of a work from home fraud call center agent?

As a Work From Home Fraud Call Center agent, your daily responsibilities typically include monitoring account activity, responding to inbound and outbound calls related to potential fraud, verifying customer identities, and investigating suspicious transactions. You’ll work closely with team members and supervisors using secure digital channels to escalate cases when needed. Additionally, you may document findings and provide clear instructions to customers on next steps. This role often requires multitasking and quick decision-making to prevent financial losses and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive in the work from home fraud call center position, and why are they important?

To excel as a Work From Home Fraud Call Center agent, you need strong analytical skills, attention to detail, and experience with call center operations, often supported by a high school diploma or relevant work experience. Familiarity with fraud detection software, CRM systems, and secure communication platforms is highly beneficial. Excellent communication, problem-solving abilities, and resilience under pressure are valuable soft skills in this field. These competencies are crucial for identifying suspicious activity, maintaining customer trust, and protecting organizations against financial loss.

What are popular job titles related to Work From Home Fraud Call Center jobs in Raleigh, NC?

For Work From Home Fraud Call Center jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Work From Home Fraud Call Center jobs in Raleigh, NC look for?

The top searched job categories for Work From Home Fraud Call Center jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Work From Home Fraud Call Center jobs?

Cities near Raleigh, NC with the most Work From Home Fraud Call Center job openings:

Work From Home Fraud Call Center jobs near you

Remote Outbound Call Center Agent

MDS Communications

Cary, NC • Remote

$15 - $16/hr

Full-time

Medical, PTO

Re-posted yesterday

Job description

Job DetailsLevel: EntryJob Location: North Carolina Remote - NCEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives!
Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference.
For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance.
As an MDS Communication Specialist you will:
Receive in-depth training.
Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients.
Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls.
Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients.
Secure financial gifts from donors and prospective donors on behalf of our clients.
Maintain minimum fundraising and productivity metrics.
Successful applicants will bring:
1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability
Dedicated wired internet connection
A quiet place to work at home free from normal household interruptions
Basic computer skills.
A commitment and enthusiasm to the charitable and non-profit causes we represent.
A willingness to learn.
Persistence
Benefits of joining MDS:
$15-$16 per hour for 40 hours shifts (depending on schedule).
Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above.
Paid break time.
Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums.
Paid time off.
The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible.
MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications

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