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Work From Home First Call Resolution Jobs (NOW HIRING)

The Jernigan Agency

WORK FROM HOME

Boulder, CO · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Lakewood, CO · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Charleston, SC · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Ann Arbor, MI · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Akron, OH · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Phoenix, AZ · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Asheboro, NC · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Manitou Springs, CO · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Columbia, MO · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Sarasota, FL · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Cedar City, UT · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Tempe, AZ · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

WA · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Madison, WI · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Lewisville, NC · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Arabi, LA · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Santa Barbara, CA · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Park City, UT · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Orange, CA · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

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All JobsWork From Home First Call Resolution Jobs

Work From Home First Call Resolution information

See salary details

$13

$28

$55

How much do work from home first call resolution jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for work from home first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
More about Work From Home First Call Resolution jobs
What cities are hiring for Work From Home First Call Resolution jobs? Cities with the most Work From Home First Call Resolution job openings:
What states have the most Work From Home First Call Resolution jobs? States with the most job openings for Work From Home First Call Resolution jobs include:
What job categories do people searching Work From Home First Call Resolution jobs look for? The top searched job categories for Work From Home First Call Resolution jobs are:
Work From Home First Call Resolution jobs near you
Infographic showing various Work From Home First Call Resolution job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Work From Home - Virtual Outbound Call Center Representatives

Work From Home - Virtual Outbound Call Center Representatives

Windy City Call Center

Phoenix, AZ • On-site, Remote

$15 - $17/hr

Full-time

PTO

Posted 26 days ago

Job description

Responsive recruiter
We are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment.
We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive.
About the Position
As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved.
This is a remote position that requires focus, consistency, and professionalism.
Schedule
• Monday through Friday between 9:00 AM and 7:00 PM Central Time
• One weekend day required (minimum of 4 hours)
• Fixed schedule, but you may build within company hours
Requirements
• Outbound call center experience is required
• Strong communication and listening skills
• Professional and courteous phone presence
• Ability to meet and exceed goals and performance metrics
• Comfortable multitasking between phone conversations and computer systems
• 35 WPM minimum typing speed
• Quick to apply feedback and eager to improve
• Reliable and self-motivated with a positive team attitude
• Able to commit to a consistent Full time work schedule
Pay and Benefits
• $15.00 - $17.00 per hour based on experience
• Pay increase after 30 days of employment
• Paid Time Off (PTO) after 90 days for both full-time and part-time employees
• Paid online training
• Career advancement opportunities - many of our team members have moved into management roles
Home Office and Technical Requirements
You will log into our system from home using your own computer and internet connection. No personal phone is required.
All applicants must meet the following technical requirements:
• High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem)
• Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor
• Webcam for virtual meetings and training
• Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers
• Headset provided after hire
If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position.
By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.
Compensation: $15.00 - $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Windy City Call Center LLC
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We support our clients with inbound and outbound call center services in education, home improvement, insurance and other business verticals. Our clients utilize our seasoned representatives to make outbound calls on their behalf to qualify the inquiries they receive from any number of sources. We call verify these leads and transfer the interested prospects to their call centers.
Company Website:

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