ZipRecruiter

Log In

2

Work From Home First Call Resolution Jobs (NOW HIRING)

Everise

Licensed Property and Casualty - Work from Home

$15.75 - $21.25/hr

... in being people-first, celebrating diversity and incubating innovation. Our dedication to our ... call resolution guidelines and/or escalated process • Meet or exceed company and client ...

The Jernigan Agency

WORK FROM HOME

Grand Rapids, MI · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Chula Vista, CA · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Oklahoma City, OK · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Kansas City, KS · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Cheyenne, WY · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Mooresville, AL · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Beaufort, SC · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

next page

Showing results 1-20

All JobsFirst Call Resolution JobsWork From Home First Call Resolution Jobs

Work From Home First Call Resolution information

See salary details

$13

$28

$55

How much do work from home first call resolution jobs pay per hour?

As of Jul 12, 2026, the average hourly pay for work from home first call resolution in the United States is $28.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $36.06 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
More about Work From Home First Call Resolution jobs
What cities are hiring for Work From Home First Call Resolution jobs? Cities with the most Work From Home First Call Resolution job openings:
What states have the most Work From Home First Call Resolution jobs? States with the most job openings for Work From Home First Call Resolution jobs include:
What job categories do people searching Work From Home First Call Resolution jobs look for? The top searched job categories for Work From Home First Call Resolution jobs are:
Work From Home First Call Resolution jobs near you
Infographic showing various Work From Home First Call Resolution job openings in the United States as of July 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 10% In-person, and 90% Remote job distribution, with an average salary of $59,736 per year, or $28.7 per hour.
Licensed Property and Casualty - Work from Home

Licensed Property and Casualty - Work from Home

Everise

Remote

$15.75 - $21.25/hr

Full-time

Medical, Life, PTO

Posted 27 days ago

Everise rating

4.6

Company rating: 4.6 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

64th of 72 rated call and contact centers

Job description

Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Job Requirements:
Must hold a property and casualty license in your state of residence
Must be willing to release property and casualty appointments (No need to release Health or Life appointments)
Must be able to work weekends.
This position is currently 30 hours.
Although 30 hours, this still qualifies you for benefits and PTO.
• Professionally handle a high volume of incoming calls including account, claim and general questions
• Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Ability to effectively communicate with pet parents both verbally and in writing
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Experience with Salesforce Customer Relationship Management (CRM) systems is a plus
Qualifications:
• Two years of customer service or call center experience
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for pet parents
• Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding
• Listen, understand, and take quick action. Like all of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed
  • Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
  • *Some programs may require higher speeds.

Monitor
  • (2) 21" monitor(s). You will supply 1 and Everise will supply 1.
  • Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
  • The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
  • Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.

Headset
  • You must supply your own headset. Specific models will be shared during the interview process.

To be supplied by Everise (some programs offer bring your own devices):
  • Keyboard
  • Mouse

If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

What Everise employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply