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Work From Home First Call Resolution Jobs in Oklahoma

Kinley Ames LLC

Work From Home Agent (Remote)

Oklahoma City, OK · On-site +1

$14 - $18.25/hr

Solve member concerns for first call resolution * Upsell eligible customers home warranty solutions ... This is an opportunity for you to work from home, schedule your own hours and spend more time with ...

IQVIA

Work from Home

Oklahoma City, OK · Remote

$18/hr

Quickly assess the user's issue and provides first level support for problem resolution * Document ... Call center experience required (3+ years preferred) * Experience in medical claim processing is a ...

IQVIA

Work from Home

Tulsa, OK · Remote

$18/hr

Quickly assess the user's issue and provides first level support for problem resolution * Document ... Call center experience required (3+ years preferred) * Experience in medical claim processing is a ...

The Jernigan Agency

WORK FROM HOME

Norman, OK · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

The Jernigan Agency

WORK FROM HOME

Tulsa, OK · On-site +1

$300 - $500/wk

Sales * Call on our lead prospects to set up appointments. * Help each client to review their ... We have warm leads available who have contacted us first. No COLD calling. * Must be a US citizen.

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Work From Home First Call Resolution information

What is a work from home first call resolution?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.

What are the key skills and qualifications needed to thrive as a work from home first call resolution agent?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote first call resolution work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are popular job titles related to Work From Home First Call Resolution jobs in Oklahoma?

For Work From Home First Call Resolution jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Work From Home First Call Resolution jobs in Oklahoma look for?

The top searched job categories for Work From Home First Call Resolution jobs in Oklahoma are:

What cities in Oklahoma are hiring for Work From Home First Call Resolution jobs?

Cities in Oklahoma with the most Work From Home First Call Resolution job openings:

Work From Home First Call Resolution jobs near you

Work From Home Agent (Remote)

Kinley Ames LLC

Oklahoma City, OK • On-site, Remote

$14 - $18.25/hr

Contractor

Re-posted 19 hours ago

Job description

Kinley Ames is looking for experienced and entry level Call Center Representatives to provide Customer Service and Technical Support. We are growing and seeking associates to assist customers with orders, billing, travel, customer service, reservation, technical support and more.
Job Responsibilities:
  • Answer incoming calls, chats, and emails
  • Research, analyze and determine the appropriate course of action
  • Build trust and rapport with the customer through clear, respectful interaction
  • Offer members alternative vacation options
  • Solve member concerns for first call resolution
  • Upsell eligible customers home warranty solutions
  • Enter new customer information into the system
  • Process payment deferrals and installment plans
  • Problem solve, mediate, and negotiate
  • Escalate issues appropriately

Education and Experience:
  • High school diploma or equivalent
  • Required language proficiency
  • Good data entry and typing skills
  • Great customer service and people skills

Please note:
Must have a working computer, high speed hard-wired internet connection, and a plain old telephone line.
This is an opportunity for you to work from home, schedule your own hours and spend more time with your family. We look forward to working with you.

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