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Work From Home First Call Resolution Jobs in Riverside, CA

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Work From Home First Call Resolution information

See Riverside, CA salary details

$14

$29

$58

How much do work from home first call resolution jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for work from home first call resolution in Riverside, CA is $29.96, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $37.60 per hour, depending on experience, location, and employer.

What is the difference between Work From Home First Call Resolution vs Customer Service Representative?

AspectWork From Home First Call ResolutionCustomer Service Representative
Primary FocusResolving customer issues on first contactHandling customer inquiries and providing information
Work EnvironmentRemote, home-basedRemote or in-office, depending on employer
Required SkillsProblem-solving, communication, product knowledgeCommunication, patience, product/service knowledge
CertificationsCustomer service or technical certifications often preferredCustomer service training often preferred

Work From Home First Call Resolution focuses on resolving customer issues during the initial contact, emphasizing problem-solving skills. Customer Service Representatives handle inquiries and provide information, which may involve follow-up. Both roles often require similar skills and certifications, but their primary goals differ: one aims for first-contact resolution, the other for ongoing support.

What are the key skills and qualifications needed to thrive as a Work From Home First Call Resolution agent, and why are they important?

To thrive as a Work From Home First Call Resolution agent, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with CRM software, call center platforms, and ticketing systems is typically required. Excellent verbal communication, patience, and active listening are standout soft skills for this position. These capabilities are crucial for efficiently resolving customer issues in a single interaction, ensuring satisfaction and operational efficiency in a remote environment.

How does remote First Call Resolution (FCR) work, and what are some challenges unique to handling customer issues from home?

In a remote First Call Resolution (FCR) role, you'll be responsible for resolving customer inquiries and problems during the first interaction, often via phone, chat, or email. One unique challenge is maintaining focus and professionalism in a home environment, where distractions can impact your ability to quickly and accurately address customer needs. You'll also need to collaborate virtually with team members and managers for escalations or support, often using internal chat tools or video calls. Developing effective communication skills and strong self-management habits is essential for success in this role.

What is a Work From Home First Call Resolution job?

A Work From Home First Call Resolution (FCR) job involves handling customer inquiries or issues remotely and resolving them during the first interaction, without the need for follow-up calls. Professionals in this role typically work for call centers or customer support departments and focus on providing efficient, high-quality assistance to customers. The goal is to increase customer satisfaction by addressing concerns quickly and accurately from the comfort of home. This position requires strong communication skills, problem-solving abilities, and proficiency with remote work technology.
What are popular job titles related to Work From Home First Call Resolution jobs in Riverside, CA? For Work From Home First Call Resolution jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Work From Home First Call Resolution jobs in Riverside, CA look for? The top searched job categories for Work From Home First Call Resolution jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Work From Home First Call Resolution jobs? Cities near Riverside, CA with the most Work From Home First Call Resolution job openings:
Work From Home First Call Resolution jobs near you
Remote Sales Pro - Home Services

Remote Sales Pro - Home Services

Do It Right Plumbers, Inc.

Santa Ana, CA • On-site, Remote

$2.0K - $3.5K/mo

Full-time

Re-posted 8 days ago

Job description

Remote Sales Pro - Home Services
$2,000 to $3,500+ USD per month, depending on production. $1,500/month base + 1% commission on all sold jobs, with additional bonuses on $100K+ months and membership sales. Remote. Pacific Time Zone.
Heads up: a video application is required to be considered. Resume + a short video interview through HireFlix. Both required. No video, no consideration.
Start your video application here
Who this is for
Thisrole is for the phone sales pro who already knows they can sell, who's tired of dialing through 200 cold calls a day to maybe close one, and who wants to spend their time on real opportunities with real customers who already need help.
You'll be the trusted backup our field sales pros call when a deal is on the edge. You'll handle the conversations that need a calm, confident voice from someone outside the home. You'll help homeowners understand options, work through concerns, and feel good about the decision they're making. And when our field team isn't on the phone with you, you'll be working unsold estimates and signing up new members.
This is not a call-center role. It's not a turn-and-burn dialer job. It's a real, senior phone sales position where the way you treat people matters as much as the deals you close.
If you're patient, thoughtful, and great with people on the phone, you'll thrive here. If you want to grind through hundreds of cold calls and hit a quota at any cost, this isn't the right fit.
About us
We're a residential plumbing company based in Orange County, California. We've built a strong brand serving homeowners across Southern California by treating customers the way we'd want our own family treated. Patient. Thorough. Honest. This role helps us bring that same standard to every conversation our customers have over the phone.
What you'll do
  • Be the trusted closer for our field sales team. When one of our Sales Pros is in a customer's home and needs a hand (working through pricing concerns, walking the customer through a bigger-picture solution, helping them feel confident in their decision), you're the voice on the other end of the line. You'll be the calm, experienced perspective that helps both the tech and the customer get to the right outcome.
  • Close unsold estimates. Customers who got a quote but didn't move forward. You'll reach out, listen to what's holding them back, and help them get the work done if it makes sense for them.
  • Sell Do It Right Memberships. Our membership program protects homeowners and builds lifelong relationships. You'll be a key part of growing it.
  • Light inbound support. A small portion of the role involves helping customers who call in. Most of your time is on the work above.
  • Hit real numbers. Minimum $50K per month in sold jobs, with $100K being our target for top performers. Real numbers, real commission, real upside.

What makes this different
  • Real conversations, not cold-call grinding. You'll make 100+ outbound calls a day, but they're warm. Customers who already requested service, got an estimate, or talked to one of our techs. You're not interrupting strangers. You're following up with people who already raised their hand.
  • Sales coach support. Our team has access to ongoing coaching to keep sharpening the craft. You'll be part of that.
  • A founder who's actually engaged. Direct line, no buried management chain.
  • A real product to sell. Customers actually need what we offer. We don't push junk. That makes the job easier and the work feel good at the end of the day.

Who we're looking for
The right person treats customers like family. They listen first, build trust, and earn the sale by helping the customer make the right decision for themselves. Specifically:
  • 3+ years of B2C phone sales experience. Home services experience is a major plus. Solar, HVAC, roofing, pest, windows, similar industries all count.
  • Comfortable with real volume.
  • Proven closing track record. You've personally hit real numbers and you can walk us through how.
  • Native or near-native English fluency with clear, confident pronunciation. American homeowners need to understand and trust you on the first call.
  • A patient, customer-first approach. Not a turn-and-burn closer. We're looking for the kind of pro who slows down, builds rapport, and earns the deal the right way.
  • Comfort with technology. CRM, video calls, modern phone systems, paperless workflow.
  • Coachable and humble. Our top performers got there by being open to feedback. If you already know everything, this isn't your shop.
  • Available Tuesday through Saturday, 9:00 AM to 7:00 PM Pacific Time. From wherever you're based. We're not interested in candidates who plan to flip their schedule for this role.
  • Reliable internet, a quiet workspace, and the ability to be on camera for team meetings.

Where you can be based
We're hiring globally with these constraints:
  • Pacific Time Zone work hours required
  • Open to Latin America, Jamaica, and the Philippines
  • Not currently considering Europe or India

A note on how we work
This is a 100% remote role. We don't use monitoring software and we don't micromanage. We trust our team to do excellent work and communicate proactively. That trust runs both ways. Show up, take ownership, operate with high integrity.
This role is full-time. Not a side gig. Your full attention during business hours is part of what we're paying for.
Hours and compensation
  • Full-time, 100% remote
  • Tuesday through Saturday, 9:00 AM to 7:00 PM Pacific Time
  • $1,500 USD per month base salary
  • 1% commission on all sold jobs (no cap)
  • Volume bonuses for $100K+ months
  • Additional incentives for membership sales
  • Independent contractor through our global payroll partner

Reports to: Sales Manager Start date: Immediate
How to apply
To be considered, submit both:
  1. Your resume through this BambooHR posting
  2. A short video interview through our HireFlix link below

The video is 4 questions, about 15 minutes from your phone or laptop. A real person watches every video.
Start your video application here
Applications without a completed video will not be reviewed. Resume alone is not enough.

Apply