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Work From Home Directv Customer Service Representative Jobs

DIRECTV

Customer Service Representative

Missoula, MT · On-site +1

$18.02 - $24.71/hr

When you join DIRECTV, you'll be part of a team that's supporting our customers from the front ... work-from-home opening if within 75 miles of the work center at 4900 Technology Ct., Missoula, MT ...

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Work From Home Directv Customer Service Representative information

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How much do work from home directv customer service representative jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for work from home directv customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How to become a work from home Directv customer service representative?

To become a work-from-home Directv customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and a reliable internet connection. Companies often require completing training programs and may conduct background checks before hiring for remote customer service roles.

What is a Work From Home DirecTV Customer Service Representative?

A Work From Home DIRECTV Customer Service Representative assists customers remotely with billing inquiries, account management, troubleshooting technical issues, and providing product support. They communicate primarily via phone, chat, or email to resolve customer concerns efficiently. This role requires strong communication skills, problem-solving abilities, and familiarity with DIRECTV services. Representatives typically receive training and must have a reliable internet connection and a quiet workspace.

What skills and qualifications are needed to thrive as a Work From Home DirecTV Customer Service Representative?

To thrive as a Work From Home Directv Customer Service Representative, you need strong communication skills, problem-solving ability, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, active listening, and the ability to manage time independently are valuable soft skills for this role. These qualities help ensure efficient customer support, high satisfaction rates, and effective remote collaboration.

What does a Work From Home DirecTV Customer Service Representative do?

As a Work From Home Directv Customer Service Representative, your days will involve handling inbound customer calls, assisting with service inquiries, technical troubleshooting, and billing questions. You'll work independently from your home office, yet stay connected to your team and managers through virtual meetings and chat platforms. Training and resources are provided to help you resolve issues quickly and efficiently, while meeting quality and efficiency targets. You'll also document interactions using internal systems and may have opportunities to contribute ideas for improving customer experience. This role offers a structured schedule, but also requires flexibility to handle varying call volumes and customer concerns.

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Work From Home Directv Customer Service Representative jobs near you
Infographic showing various Work From Home Directv Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

DIRECTV

Missoula, MT • On-site, Remote

$18.02 - $24.71/hr

Full-time

Medical, PTO

Posted 16 days ago

DIRECTV rating

7.2

Company rating: 7.2 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

61st of 96 rated telecommunications companies

Job description

When you join DIRECTV, you'll be part of a team that's supporting our customers from the front lines. Whether it's connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level.
This opportunity to showcase your customer experience expertise and represent our company as the voice of our brand is now being offered as a work-from-home opening if within 75 miles of the work center at 4900 Technology Ct., Missoula, MT 59808.
As a Customer Service Representative (CSR), you'll work on cultivating and retaining ongoing customers. You'll take an empathetic and consultative approach as you persuade customers to maintain their services with us through complex issue resolution and process improvements. Your success will be dependent on how effective you are at transforming a frustrated exchange into an excellent customer experience.
What does this involve?
  • Good listening skills and the ability to effectively communicate under pressure.
  • Extensive knowledge of our products and services - this will determine how well you resolve problems and offer advanced solutions to customer.
  • Being self-motivated and comfortable working in a fast-paced environment

What you'll do:
  • Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas.
  • Utilize various systems and tools to assist customers.
  • Use sales expertise to make recommendations according to customer's needs.
  • Utilize operational systems to process purchases of all products and services.
  • Use solid problem-solving skills to identify and solution customer's technical issues.
  • Demonstrate strong verbal and written communication skills.
  • Ability to support our customers during working hours (M-F 5:55AM - 8:00PM, Sat/Sun 6:55AM - 8:00PM MST). Some holiday coverage and occasional overtime may be required.

Additional requirements:
  • 6 months to 1 year of customer service/sales work experience
  • Familiarity with Windows computers
  • An ability to deliver regular and reliable attendance

Compensation:
The base wage range for this full-time position is $18.02 - $24.71 per hour + bonus (if applicable) +benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.
Please note that the compensation details listed in the job posting reflect the base hourly rate of pay only, and do not include bonus (if applicable), or benefits-when you consider all of these together, it represents a pretty impressive total compensation package.
Aside from this competitive wage, the ability to earn additional monthly bonus for meeting goals and performance expectations makes the total compensation offering impressive. Not to mention all of the other amazing rewards that working at DIRECTV offers from health benefits to paid time off, and discounts on products and services just to name a few. Did the discounts on products and services catch your eye?
Here's a little more information for you:
  • FREE DIRECTV Premier Package with free installation (this includes HBO Max, Cinemax, Showtime, & Starz)
  • FREE DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass) and unlimited cloud DVR
  • 25% off AT&T Cell Phone Service

Reasonable Accommodation
  • Reasonable accommodations will be made for qualified candidates with disabilities.
  • Essential job functions are identified for specific jobs on job requisition forms.

Testing
Applicants will be expected to pass any assessments or tests associated with the position.
Training
Complete and participate in all training as dictated by needs of the business (i.e., in all areas within the broad duties of general customer care).
Complete and participate in on-the-job training, as determined by the Company.
So, what do you say? Are you ready to deliver the future of entertainment? DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, and local laws.

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