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Work From Home Customer Service Insurance Jobs (NOW HIRING)

Sagility LLC

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility ... Life Insurance. * Short-Term and Long-Term Disability options. * Flexible Spending Account (FSA)

Sagility

$15/hr

Work from Home: Customer Service Representative (Healthcare) Elevate Your Career with Sagility ... Life Insurance. * Short-Term and Long-Term Disability options. * Flexible Spending Account (FSA)

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How much do work from home customer service insurance jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for work from home customer service insurance in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the most common challenges faced by Work From Home Customer Service Insurance representatives, and how do companies help overcome them?

One of the most common challenges for Work From Home Customer Service Insurance representatives is managing complex customer inquiries or claims without in-person collaboration. Additionally, maintaining motivation and clear communication in a remote environment can be difficult. Many companies address these challenges by providing thorough training programs, regular virtual team meetings, and ongoing support from supervisors and technical staff. Access to detailed knowledge bases and digital communication tools also helps representatives resolve issues efficiently while feeling connected to their teams.

What is a Work From Home Customer Service Insurance job?

A Work From Home Customer Service Insurance job involves assisting customers with insurance-related inquiries, policy information, claims processing, and general support, all from a remote location. Representatives communicate with clients via phone, email, or chat to address concerns, provide guidance, and ensure customer satisfaction. This role typically requires strong communication skills, basic insurance knowledge, and proficiency in using computer systems to manage customer accounts. Some positions may require licensing, depending on the company and type of insurance.

What are the key skills and qualifications needed to thrive in the Work From Home Customer Service Insurance position, and why are they important?

To thrive as a Work From Home Customer Service Insurance representative, you need strong communication skills, insurance industry knowledge, and a high school diploma or equivalent. Familiarity with CRM software, insurance management systems, and basic computer troubleshooting is often required, with some employers preferring candidates with relevant insurance certifications. Outstanding problem-solving abilities, patience, and organizational skills help you stand out in handling a high volume of client inquiries. These skills and qualities ensure you can deliver accurate, efficient, and empathetic service to clients while working independently from a remote location.

More about Work From Home Customer Service Insurance jobs
What cities are hiring for Work From Home Customer Service Insurance jobs? Cities with the most Work From Home Customer Service Insurance job openings:
What states have the most Work From Home Customer Service Insurance jobs? States with the most job openings for Work From Home Customer Service Insurance jobs include:
What job categories do people searching Work From Home Customer Service Insurance jobs look for? The top searched job categories for Work From Home Customer Service Insurance jobs are:
Work From Home Customer Service Insurance jobs near you
Infographic showing various Work From Home Customer Service Insurance job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Work from Home: Customer Service Representative (Healthcare)

Work from Home: Customer Service Representative (Healthcare)

Sagility LLC

Remote

$14 - $15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

64th of 72 rated call and contact centers

Job description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Job title:
Work from Home: Customer Service Representative (Healthcare)
Job Description:
Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.
Become Part of a Team That S.O.A.R,s!
  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate
human connection that makes our service exceptional.
Benefits You Will Enjoy:
  • Competitive pay: $14.00 - $15.00/hour.
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:
  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:
  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:
  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:
  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

As a work-from-home team member, you are required to participate in active camera sessions for your role. You will be expected to remain on camera throughout onboarding and training and be available on camera as needed once in production. This is a standard requirement for the position; failure to meet this expectation will result in separation from employment.
Sagility is an Equal Opportunity Employer/Vet/Disability.
Location:
Work@Home USAUnited States of America

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