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Work From Home Contact Center Engineer Jobs (NOW HIRING)

Tivly

Contact Center Representative

Houston, TX · On-site +1

$14/hr

Training: 16 days Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time) Summary The work-from-home Contact Center Representative works in a high-volume, fast ...

Tivly

Contact Center Representative

$14/hr

Training: 16 days Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time) Summary The work-from-home Contact Center Representative works in a high-volume, fast ...

Tivly

Contact Center Representative

Houston, TX · Remote

$14/hr

Training: 16 days Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time) Summary The work-from-home Contact Center Representative works in a high-volume, fast ...

One Call

Sr Dir Contact Cntr Eng

$167K - $268K/yr

Leads and develops the contact center engineering team, building from individual-contributor depth ... Work-from-home requirements include the colleague's ability to set up computer equipment within ...

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 AM to 4:30:00 PM Minimum ... As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing ...

OSF HealthCare

Contact Center Agent I

$18.80 - $22.12/hr

Overview Work from home position must reside within 60 miles of OSF Peoria location. Initial onsite ... Performs a complex variety of patient care activities in a contact center environment, including ...

MedQuest Imaging

Contact Center Representative

$18.50 - $19.75/hr

Contact Center Representative (Patient Experience Navigator) Are you passionate about making a ... Work Setting: * REMOTE - Work from home * Secure private work location * Access to High-Speed ...

Hire Talent

Senior Contact Center Developer

$55.75 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and testing of complex Self-Service applications using Genesys ...

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Work From Home Contact Center Engineer information

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$39K

$101.8K

$137.5K

How much do work from home contact center engineer jobs pay per year?

As of Aug 8, 2026, the average yearly pay for work from home contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

How do work from home contact center engineers typically collaborate with on-site teams and remote colleagues?

Work From Home Contact Center Engineers rely heavily on digital collaboration tools, such as video conferencing, instant messaging, and shared project management platforms to coordinate with both on-site and remote colleagues. Regular virtual meetings and clear documentation are essential to ensure seamless communication, especially when troubleshooting issues or deploying new solutions. While the remote setup allows for flexibility, it also requires proactive communication and a strong sense of accountability to maintain team cohesion and meet support objectives.

What is a work from home contact center engineer?

A Work From Home Contact Center Engineer is an IT professional responsible for designing, implementing, and maintaining the technical infrastructure that supports remote contact center operations. They ensure systems such as VoIP, call routing, and customer relationship management platforms function smoothly for agents working remotely. Their role includes troubleshooting technical issues, optimizing performance, and integrating new technologies to improve efficiency and security. These engineers typically collaborate with IT teams and contact center managers to deliver reliable support and seamless customer experiences from remote locations.

What is the difference between Work From Home Contact Center Engineer vs Work From Home Customer Support Specialist?

AspectWork From Home Contact Center EngineerWork From Home Customer Support Specialist
CredentialsTechnical certifications, relevant IT or engineering degreesCustomer service training, communication skills
Work EnvironmentTechnical support environment, troubleshooting systemsCustomer interaction, issue resolution via phone or chat
Employer & Industry UsageTelecom, tech companies, service providersRetail, e-commerce, service industries
Common Search & ComparisonOften compared for technical roles in contact centersCustomer service roles; related but less technical

Work From Home Contact Center Engineers focus on technical troubleshooting and system support within contact centers, requiring technical certifications. In contrast, Work From Home Customer Support Specialists handle customer inquiries and issue resolution, emphasizing communication skills. Both roles are remote and serve similar industries but differ in technical complexity and credentials.

What work from home contact center engineer jobs allow you to work from home?

Work from home contact center engineer jobs typically allow employees to perform technical support, troubleshooting, and system maintenance remotely using communication tools and remote access software. These roles often require strong technical skills, familiarity with contact center technologies, and the ability to work independently within a flexible schedule.

What are the key skills and qualifications needed to thrive as a work from home contact center engineer?

To thrive as a Work From Home Contact Center Engineer, you need expertise in network infrastructure, VoIP technologies, and contact center platforms, typically supported by a degree in computer science or related field. Familiarity with tools like Cisco Unified Communications, Genesys, AWS Connect, and industry certifications such as CCNA or AWS Certified Solutions Architect is highly valuable. Strong problem-solving, communication, and self-motivation are critical soft skills for remote troubleshooting and collaboration. These technical and interpersonal skills ensure reliable contact center operations, rapid issue resolution, and seamless support for distributed teams.
More about Work From Home Contact Center Engineer jobs
What cities are hiring for Work From Home Contact Center Engineer jobs? Cities with the most Work From Home Contact Center Engineer job openings:
What states have the most Work From Home Contact Center Engineer jobs? States with the most job openings for Work From Home Contact Center Engineer jobs include:
What job categories do people searching Work From Home Contact Center Engineer jobs look for? The top searched job categories for Work From Home Contact Center Engineer jobs are:
Work From Home Contact Center Engineer jobs near you
Infographic showing various Work From Home Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Contact Center Representative

Tivly

Houston, TX • On-site, Remote

$14/hr

Full-time

Re-posted 4 days ago

Tivly rating

4.9

Company rating: 4.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

295th of 303 rated insurance

Job description

Tivly is one of the fastest-growing, profitable Insurtech companies that connect businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their specific business needs.
Candidates must currently live in one of the following states:
Alabama, Florida, Georgia, Michigan, Mississippi, Missouri, North Carolina, Oklahoma, Tennessee, Texas, or Virginia.
Training: 16 days
Shift Availability: 12 PM- 9 PM Central Standard Time (1 PM - 10 PM Eastern Standard Time)
Summary
The work-from-home Contact Center Representative works in a high-volume, fast-paced environment, handling inbound and outbound calls (no cold calling) for customers seeking a commercial insurance quote for their small business.
The ideal candidate has a minimum of two (2) years of customer support experience working in a remote call center environment and is comfortable reading scripts.
As the voice of our company, the Contact Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Job Requirements
  • Handle a large volume of inbound and outbound calls related to small business owners inquiring about commercial insurance needs.
  • Follow communication scripts and use knowledge of products and services to go off-script when necessary.
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
  • Meet daily qualitative and quantitative targets. Achieve all objectives for service, productivity, and quality standards.
  • Five-day work week (full-time). Saturday may be required as a mandatory work day.
  • Shift: 12 PM- 9 PM Central Standard Time

Equipment Requirements:
  • Must have a desktop or laptop
  • Access to high-speed internet
  • Dedicated noise-free workspace
  • RAM & CPU: less than 80% usage
  • RAM (physical memory): minimum 8 GB

Qualifications
  • Minimum of 2 years of experience providing customer support in a call center or similar environment.
  • Minimum of 2 years working from home.
  • High School diploma or equivalent
  • Strong experience with technology and proficient with computers, including Google Workplace (formerly G Suite), Google Chrome, and CRM software
  • Strong typing and data entry skills
  • If applying for a bilingual role in Spanish, you must be fluent in speaking, reading, and writing
  • Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
  • Strong time management and decision-making skills.
  • Interest in repetitive tasks.

Pay
  • $14/hour

Inclusion: It's Simple, We All Belong
Tivly celebrates diversity and equality! We are committed to building a team with a diverse variety of experiences, talents, and perspectives. We believe that creating a culture where everyone can fit in and belong has a positive influence on our communities and our customers. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's what Tivly chooses to do.
Applicant information collected during the hiring process will be used solely to assess qualifications, verify eligibility for employment, and make hiring decisions. Applicant data will be stored securely and retained only for as long as necessary to complete the recruitment process and meet legal, regulatory, and record-keeping requirements, after which it will be deleted or anonymized in accordance with our data retention policies.

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