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Work From Home Collections Customer Service Jobs

Franciscan Health

Collections Specialist

$19 - $25.50/hr

Work From Home Work From Home Work From Home, Indiana 46544 The Collections Specialist ensures ... collections, customer service, or cash application Preferred * 1 year Working knowledge of ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

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How much do work from home collections customer service jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for work from home collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Collections Customer Service representative, and why are they important?

To excel as a Work From Home Collections Customer Service representative, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes knowledge of debt collection regulations or certifications like FDCPA compliance is important. Patience, resilience, and the ability to manage stress help you handle difficult conversations and maintain professionalism. These skills are essential for recovering payments effectively while preserving positive customer relationships in a remote environment.

What are Work From Home Collections Customer Service jobs?

Work From Home Collections Customer Service jobs involve contacting customers, usually by phone or email, to collect overdue payments on bills or accounts while working remotely. Employees in this role help customers resolve outstanding balances, explain payment options, and maintain accurate records of interactions. They must demonstrate strong communication, negotiation, and problem-solving skills, and often use specialized software to track accounts and payments. These positions typically require a quiet home office, reliable internet, and the ability to work independently.

What are some common challenges faced by Work From Home Collections Customer Service representatives, and how can they be managed effectively?

Work From Home Collections Customer Service representatives often encounter challenges such as maintaining motivation in a remote setting, handling difficult conversations with customers regarding overdue payments, and staying organized without in-person supervision. To manage these, it’s important to set a structured daily routine, utilize company-provided scripts and training for sensitive calls, and leverage digital tools for tracking accounts and communication. Regular virtual team meetings and check-ins with supervisors can also provide support, foster collaboration, and help representatives stay connected to company goals.
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What cities are hiring for Work From Home Collections Customer Service jobs? Cities with the most Work From Home Collections Customer Service job openings:
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Work From Home Collections Customer Service jobs near you
Infographic showing various Work From Home Collections Customer Service job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.
Collections Specialist

Collections Specialist

Franciscan Health

Remote

$19 - $25.50/hr

Full-time

Posted 7 days ago

Franciscan Health rating

6.8

Company rating: 6.8 out of 10

Based on 268 frontline employees who took The Breakroom Quiz

454th of 890 rated healthcare providers

Job description

Work From Home
Work From Home Work From Home, Indiana 46544
The Collections Specialist ensures accurate, compliant and timely follow up on all claims submitted to third party carriers/intermediaries and answers inquiries on a timely basis according to hospital policies.
WHO WE ARE
With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.
WHAT YOU CAN EXPECT
  • Ensure follow-up of claims on a timely basis and adhere to contractually binding conditions.
  • Daily review denials and payment discrepancies identified on EOB, RA, or Payer Correspondence.
  • Identify trends of denials, provide documentation and data and offer suggestions for process improvement to resolve issues.
  • Review system work-list, report on a daily basis to resolve accounts, which have not been paid within 30 days of claim submission.
  • Document activity in an accurate and timely manner on the patient account.
  • Maintain follow up procedures and working relationships with departments such as HIM and/or Patient Access.
  • Verify newly received status information and update the patient account.
  • Ensure compliance with all state and federal billing regulations and report suspicious activities to the appropriate person.
  • Work with the department on process improvements to create efficiencies and achieve overall goals.

QUALIFICATIONS
  • Preferred Associate's Degree
  • Required High School Diploma/GED
  • 2 years Patient Accounting, specifically billing, collections, customer service, or cash application Preferred
  • 1 year Working knowledge of Microsoft Office Applications, Medical and Managed Care Contract terminology, and demonstrated knowledge of Revenue Cycle procedures Preferred

TRAVEL IS REQUIRED:
Never or Rarely
JOB RANGE:
Collections Specialist $15.50-$19.63
INCENTIVE:
Not Applicable
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

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