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Work From Home Collections Customer Service Jobs

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Must Haves for Work at Home: * Private, distraction free workspace (not a shared/common area of the ...

ibex

Customer Service - Work at Home

Hampton, VA · Remote

$14 - $19/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

IBEX

Customer Service - Work at Home

$16.50 - $22.25/hr

Customer Service Representatives will be working directly with the customer to answer general ... Qualifications Must Haves for Work at Home: * Private, distraction free workspace (not a shared ...

CPJ Recruitment

Work From Home Customer Service Remote

$16.50 - $22.25/hr

About the job Work From Home Customer Service Remote Responsibilities * Communicate with customers via phone, email and chat * Provide knowledgeable answers to questions about product, pricing and ...

Sutherland

Associate - Customer Service - Work At Home

$14.75 - $20.50/hr

Associate - Customer Service - Work At Home Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and ...

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Work From Home Collections Customer Service information

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How much do work from home collections customer service jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for work from home collections customer service in the United States is $19.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.63 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Work From Home Collections Customer Service representative, and why are they important?

To excel as a Work From Home Collections Customer Service representative, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes knowledge of debt collection regulations or certifications like FDCPA compliance is important. Patience, resilience, and the ability to manage stress help you handle difficult conversations and maintain professionalism. These skills are essential for recovering payments effectively while preserving positive customer relationships in a remote environment.

What are Work From Home Collections Customer Service jobs?

Work From Home Collections Customer Service jobs involve contacting customers, usually by phone or email, to collect overdue payments on bills or accounts while working remotely. Employees in this role help customers resolve outstanding balances, explain payment options, and maintain accurate records of interactions. They must demonstrate strong communication, negotiation, and problem-solving skills, and often use specialized software to track accounts and payments. These positions typically require a quiet home office, reliable internet, and the ability to work independently.

What are some common challenges faced by Work From Home Collections Customer Service representatives, and how can they be managed effectively?

Work From Home Collections Customer Service representatives often encounter challenges such as maintaining motivation in a remote setting, handling difficult conversations with customers regarding overdue payments, and staying organized without in-person supervision. To manage these, it’s important to set a structured daily routine, utilize company-provided scripts and training for sensitive calls, and leverage digital tools for tracking accounts and communication. Regular virtual team meetings and check-ins with supervisors can also provide support, foster collaboration, and help representatives stay connected to company goals.
More about Work From Home Collections Customer Service jobs
What cities are hiring for Work From Home Collections Customer Service jobs? Cities with the most Work From Home Collections Customer Service job openings:
What states have the most Work From Home Collections Customer Service jobs? States with the most job openings for Work From Home Collections Customer Service jobs include:
What job categories do people searching Work From Home Collections Customer Service jobs look for? The top searched job categories for Work From Home Collections Customer Service jobs are:
Work From Home Collections Customer Service jobs near you
Infographic showing various Work From Home Collections Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 77% Physical, 1% Hybrid, and 22% Remote job distribution, with an average salary of $40,910 per year, or $19.7 per hour.
Customer Service - Work at Home

Customer Service - Work at Home

ibex

Hampton, VA • Remote

$14 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Overview

Start your career journey with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who actually listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.

About the role:

Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.

Responsibilities

Your day to day will involve:

  • Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
  • Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
  • Thoroughly and completely documenting all customer interactions.
  • Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
  • Educating on the usage and benefits of self-service tools.
  • Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
  • Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
  • Responding to customer inquiries in a courteous and professional manner.
  • Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
  • Responding to and resolving internal and external complex customer inquiries.
  • Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
  • Taking ownership of the resolution and setting expectation for follow up.
  • Ensuring resubmissions, stop payments, and voids are appropriately handled.
  • Meeting or exceeding individual, department, and client specific goals.
  • Understanding and adhering to all client administrative and contractual policies and procedures.
  • Suggesting ways to improve the service delivery processes contributing to the success of the organization.
  • Other duties as assigned.
Qualifications

Must Haves for Work at Home:

  • Private, distraction free workspace (not a shared/common area of the home)
  • Hard wired ethernet internet connection with minimum speeds of 50 Mbps Download / 10 Mbps Upload. (5G, hotspots, and satellite internet not supported)
  • Active wireless phone service
  • Must remain on camera during working hours

Eligible States

This role is currently limited to candidates residing in

Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Vermont, Virginia, West Virginia, Wisconsin, and Wyoming.

Preferred:

  • Experience in healthcare or related industry experience
  • Medical/Dental terminology knowledge experience
  • Medicare/Medicaid knowledge
  • Claims/Billing and coding experience

Benefits:

  • Medical, Dental, and Vision insurance
  • 401(k) Retirement Savings Plan
  • Paid Time Off
  • Paid T-Mobile cell service
  • Employee referral program
  • Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Employment Type: FULL_TIME

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