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Work From Home Collections Customer Service Jobs in Tennessee

IQVIA

Work from Home

Memphis, TN · Remote

$18/hr

We help customers gain insight and access to their markets and ultimately demonstrate their product ... services, commercial insights and healthcare intelligence to the life sciences and healthcare ...

The Jernigan Agency

WORK FROM HOME

Murfreesboro, TN · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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Work From Home Collections Customer Service information

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How much do work from home collections customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for work from home collections customer service in Tennessee is $17.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $19.62 per hour, depending on experience, location, and employer.

What is a work from home collections customer service representative?

Work From Home Collections Customer Service jobs involve contacting customers, usually by phone or email, to collect overdue payments on bills or accounts while working remotely. Employees in this role help customers resolve outstanding balances, explain payment options, and maintain accurate records of interactions. They must demonstrate strong communication, negotiation, and problem-solving skills, and often use specialized software to track accounts and payments. These positions typically require a quiet home office, reliable internet, and the ability to work independently.

What are the key skills and qualifications needed to thrive as a work from home collections customer service representative?

To excel as a Work From Home Collections Customer Service representative, you need strong communication, negotiation, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with CRM software, call center systems, and sometimes knowledge of debt collection regulations or certifications like FDCPA compliance is important. Patience, resilience, and the ability to manage stress help you handle difficult conversations and maintain professionalism. These skills are essential for recovering payments effectively while preserving positive customer relationships in a remote environment.

What are some common challenges faced by work from home collections customer service representatives, and how can they be managed effectively?

Work From Home Collections Customer Service representatives often encounter challenges such as maintaining motivation in a remote setting, handling difficult conversations with customers regarding overdue payments, and staying organized without in-person supervision. To manage these, it’s important to set a structured daily routine, utilize company-provided scripts and training for sensitive calls, and leverage digital tools for tracking accounts and communication. Regular virtual team meetings and check-ins with supervisors can also provide support, foster collaboration, and help representatives stay connected to company goals.

What are popular job titles related to Work From Home Collections Customer Service jobs in Tennessee?

For Work From Home Collections Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Work From Home Collections Customer Service jobs in Tennessee look for?

The top searched job categories for Work From Home Collections Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Work From Home Collections Customer Service jobs?

Cities in Tennessee with the most Work From Home Collections Customer Service job openings:

Work From Home Collections Customer Service jobs near you
Infographic showing various Work From Home Collections Customer Service job openings in Tennessee as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 14% Part Time, and 13% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $37,131 per year, or $17.9 per hour.

Work from Home: Customer Service Representative (Healthcare)

Sagility

Memphis, TN • Remote

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Sagility rating

4.6

Company rating: 4.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

63rd of 72 rated call and contact centers

Job description

Job title Work from Home: Customer Service Representative (Healthcare) About Sagility

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Job title:

Work from Home: Customer Service Representative (Healthcare)

Job Description:

Elevate Your Career with Sagility
Sagility, a global leader in business process management, is dedicated to enhancing the member and patient experience. By combining cutting-edge technology with decades of healthcare expertise, we deliver exceptional results for our clients.

Become Part of a Team That S.O.A.R,s!

  • S Spark Curiosity
  • O One Team, One Direction
  • A Action for Results
  • R Right by Right Purpose

We are passionate about shaping careers and are hiring Remote Customer Service Representatives for our call center team. Be the compassionate

human connection that makes our service exceptional.

Benefits You Will Enjoy:

  • Competitive pay: $11.00 to $14.00/hour (bilingual representatives: $15.00/hour).
  • Performance-based incentives.
  • Paid training in a cutting-edge virtual training environment.
  • Comprehensive health coverage (available after 90 days).
  • Employee wellness and engagement programs.
  • Career advancement opportunities: 90% of our leaders started as Customer Service Representatives.

Your Role:

  • Handle incoming calls promptly and professionally.
  • Research and provide effective resolutions to customer inquiries.
  • Accurately document call details.
  • Communicate empathetically and diplomatically with clear, professional articulation.
  • Meet team goals for quality and customer satisfaction daily.

What You Bring to the Table:

  • Commitment to excellence and a positive attitude.
  • Strong communication and interpersonal skills.
  • Comfort in a fast-paced, team-oriented environment.
  • Proficiency in navigating computer applications.
  • Desire to exceed customer expectations and grow professionally.
  • Previous healthcare experience is a plus.
  • At least 1 year of experience in a call center environment is required.

Job Requirements:

  • Must be 18 years or older.
  • High School Diploma or equivalent.
  • Minimum of 1 year at a single job, preferably in customer service.
  • Reliable attendance, with no absences in the first 90 days.
  • Typing at least 25 WPM.
  • Hardwired internet connection with minimum speeds of 10 Mbps upload and 25 Mbps download.
  • Secure, private work area at home.
  • Flexible availability, including weekends.

Additional Perks:

  • Daily Pay.
  • Medical, Dental, and Vision coverage.
  • Life Insurance.
  • Short-Term and Long-Term Disability options.
  • Flexible Spending Account (FSA).
  • Employee Assistance Program.
  • 401(k) with employer contribution.
  • Paid Time Off (PTO).
  • Tuition Reimbursement.

Sagility is an Equal Opportunity Employer/Vet/Disability.

Location:

Texas (CST)United States of America

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