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Work From Home Chat Support Jobs (NOW HIRING)

Manila Recruitment

Customer Support Agent (Work From Home)

$19.25 - $25.50/hr

Front Line Chat Support Agent Our client is an Australian-based company that has built workflow and ... home-based work set up to attain work-life-balance and a chance to work with a project that is ...

New

Simera

Chat Support Representative BR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative (Remote)

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative BR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative NG

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

At Your School (AYS, Inc.)

Live Chat Support Agent

$19.25 - $25.50/hr

Availability to work flexible hours, including evenings and weekends as needed Benefits ... from you! Join our team at AYS Inc and be a part of our mission to provide top-notch customer ...

Simera

Chat Support Representative CL

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative KE

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative CL

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative CR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative RO

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative GH

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative EG

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative (Remote)

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

Simera

Chat Support Representative AR

$17.50 - $22.25/hr

Chat Support Representative We are seeking a proactive and customer-focused Chat Support ... Ability to work efficiently in a fast-paced environment. * Ability to manage multiple customer ...

New

IQVIA

Work from Home

Pittsburgh, PA · Remote

$18/hr

A significant part of our business is providing patient support programs on the behalf of our ... We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ...

IQVIA

Work from Home

Cleveland, OH · Remote

$18/hr

A significant part of our business is providing patient support programs on the behalf of our ... We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ...

IQVIA

Work from Home

Indianapolis, IN · Remote

$18/hr

A significant part of our business is providing patient support programs on the behalf of our ... We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) ...

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Work From Home Chat Support information

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$14

$26

$44

How much do work from home chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for work from home chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a work from home chat support?

A work from home chat support job involves assisting customers or clients via online chat platforms, rather than over the phone or in person. Chat support agents typically answer questions, resolve issues, provide product information, and offer technical assistance using a company's chat system. These roles require good written communication skills, problem-solving abilities, and the ability to multitask efficiently. Working remotely, chat support representatives usually need a reliable internet connection, a computer, and sometimes specific software provided by the employer.

What are the key skills and qualifications needed to thrive as a work from home chat support?

To thrive as a Work From Home Chat Support agent, you need excellent written communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong attention to detail, patience, and the ability to multitask are crucial soft skills for this role. These skills ensure effective and timely customer service, leading to higher satisfaction and efficient issue resolution in a remote environment.

How is performance typically measured for work from home chat support roles?

Performance in work from home chat support roles is often evaluated using metrics such as response time, customer satisfaction scores, the number of chats handled per shift, and first contact resolution rate. Many companies also monitor chat quality through regular audits or reviews by supervisors. Maintaining professionalism, empathy, and efficiency in written communication is crucial, as these elements directly impact customer experience and team performance.

What is the difference between Work From Home Chat Support vs Work From Home Customer Service Representative?

AspectWork From Home Chat SupportWork From Home Customer Service Representative
CredentialsBasic computer skills, communication skillsBasic computer skills, communication skills
Work EnvironmentOnline chat platform, home officePhone and online chat, home office
Industry UsageCustomer support via chat for various industriesCustomer support via phone and chat across industries
Common Search IntentDifferences between chat support roles and other customer service jobsComparison of customer service roles working from home

Work From Home Chat Support and Work From Home Customer Service Representative roles both involve assisting customers remotely. Chat support focuses solely on online chat interactions, while customer service representatives may handle calls and chats. Both require good communication skills and basic technical knowledge, but chat support emphasizes written communication skills. Understanding these differences helps job seekers choose the role that best fits their skills and preferences.

More about Work From Home Chat Support jobs

What cities are hiring for Work From Home Chat Support jobs?

Cities with the most Work From Home Chat Support job openings:

What states have the most Work From Home Chat Support jobs?

States with the most job openings for Work From Home Chat Support jobs include:

What job categories do people searching Work From Home Chat Support jobs look for?

The top searched job categories for Work From Home Chat Support jobs are:

Work From Home Chat Support jobs near you
Infographic showing various Work From Home Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Support Agent (Work From Home)

Manila Recruitment

Remote

$19.25 - $25.50/hr

Other

Posted 2 days ago

New

Job description

Job Title: Front Line Chat Support Agent

Our client is an Australian-based company that has built workflow and automation software for mortgage brokers. It was developed by a top-producing mortgage broker, for mortgage brokers who want to write more business in less time and with less stress.

They are currently growing their remote team in the Philippines, and they are looking for a skilled front line chat support agent for their software solution.

Take this amazing career opportunity to do challenging work that will make a big impact and where your contribution is highly visible. This is the perfect career move for someone who is looking for career growth, skills improvement, home-based work set up to attain work-life-balance and a chance to work with a project that is unique and first in the market.

Overall purpose and responsibilities of the role:

The Customer Success Assistant will help support and guide new and existing users, so they stay forever and tell all their friends what a great impact the company made.

Duties and Responsibilities:

  • Providing mainly behind-the-scenes support for Customer Success Specialists, who are responsible for training new users in the software.
  • Provisioning new accounts for new subscribers, including setting up the correct environment, issuing passwords and providing access to the learning tools etc.
  • Providing a rapid response to customer support queries via Intercom help desk, by either:
    • resolving simple requests immediately
    • investigating and solving more complex requests or
    • logging a bug report in JIRA for the development team to address.
  • Updating client workflows and/or performing behind the scenes account customizations to help support users' implementation of the app.
  • Conducting account "health checks" to determine who well customers are using the software, so the team can deliver targeted support and solutions.
  • Actioning subscription changes such as upgrades, downgrades, or cancellations.
  • Helping to keep the documentation updated as features change and evolve.

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