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Work From Home Call Center Rep Jobs in Rio Rancho, NM

Systems Integration Inc

Contact Center Rep

Albuquerque, NM · Remote

$17.25 - $22.25/hr

Utilize standard technology such as computer, telephone, email, and web browser to complete work ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

SYS Integration

Contact Center Rep

Albuquerque, NM · Remote

$16.25 - $21/hr

Utilize standard technology such as computer, telephone, email, and web browser to complete work ... At least six (6) months of customer service required; call center experience preferred. * Must be a ...

Earn Haus

Work from Home

Albuquerque, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Rio Rancho, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Santo Domingo Pueblo, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Albuquerque, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Los Lunas, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Albuquerque, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Jemez Springs, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Tijeras, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

Earn Haus

Work from Home

Sandia Park, NM · Remote

$25/hr

Have a desire to work from home * Looking to earn extra income Requirements * Access to a computer or smartphone * Have high-speed internet access * Follow instructions * Basic reading and writing ...

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Work From Home Call Center Rep information

See Rio Rancho, NM salary details

$9

$16

$22

How much do work from home call center rep jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for work from home call center rep in Rio Rancho, NM is $16.15, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.36 per hour, depending on experience, location, and employer.

What is the difference between Work From Home Call Center Rep vs Customer Service Representative?

AspectWork From Home Call Center RepCustomer Service Representative
Work EnvironmentRemote, home-basedCan be remote or in-office
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
Common IndustriesTelecommunications, insurance, retailRetail, banking, healthcare
CertificationsNone typically required, but customer service or tech certifications helpfulCustomer service training often preferred

Work From Home Call Center Reps and Customer Service Representatives share similar skills and industry usage, but the former specifically works remotely in call center roles, while the latter may work in various settings. Both roles focus on assisting customers, but the remote setup is a key distinction for Work From Home Call Center Reps.

What are the key skills and qualifications needed to thrive as a Work From Home Call Center Rep, and why are they important?

To thrive as a Work From Home Call Center Rep, you need strong verbal communication, active listening, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and reliable internet connectivity is typically required. Exceptional patience, self-motivation, and time-management skills help individuals stand out in this remote role. These competencies are crucial to providing efficient customer service, meeting performance metrics, and maintaining professionalism while working independently.

What are some common challenges faced by Work From Home Call Center Reps, and how can they be addressed?

Work From Home Call Center Reps often face challenges such as staying focused in a home environment, managing technical issues, and maintaining clear communication with team members. To address these, it's important to set up a dedicated workspace, establish a daily routine, and use reliable technology and support channels provided by the employer. Regular check-ins with supervisors and team meetings help ensure alignment and foster a sense of connection despite the remote setting.

What is a Work From Home Call Center Rep?

A Work From Home Call Center Rep is a customer service professional who handles inbound or outbound calls from their home office, rather than a traditional call center. Their duties often include assisting customers with questions, resolving issues, processing orders, and providing product or service information. These representatives use specialized software and equipment to communicate with customers and document interactions, ensuring quality service and support. This remote position requires good communication skills, a quiet workspace, and reliable internet access.
What are popular job titles related to Work From Home Call Center Rep jobs in Rio Rancho, NM? For Work From Home Call Center Rep jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Work From Home Call Center Rep jobs in Rio Rancho, NM look for? The top searched job categories for Work From Home Call Center Rep jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Work From Home Call Center Rep jobs? Cities near Rio Rancho, NM with the most Work From Home Call Center Rep job openings:
Work From Home Call Center Rep jobs near you
Call Center Representative Health Plan

Call Center Representative Health Plan

Presbyterian Healthcare Services

Albuquerque, NM • On-site, Remote

$15.99 - $23.76/hr

Full-time

Medical, Dental, Vision, Life

Posted 6 days ago

Presbyterian Healthcare Services rating

7.3

Company rating: 7.3 out of 10

Based on 157 frontline employees who took The Breakroom Quiz

295th of 870 rated healthcare providers

Job description

Location Address:
9521 San Mateo NEAlbuquerque, NM 87113-2237
Compensation Pay Range:
Minimum Offer $15.99Maximum Offer $23.76Now Hiring: Call Center Representative Health Plan
Summary:
Please note. This role is a work at home role available for New Mexico residents only at this time.
Build your Career. Make a Difference. Presbyterian is hiring a skilled Call Center Representative to join our team.Type of Opportunity: Full timeJob Exempt: NoJob is based: Reverend Hugh Cooper Administrative CenterWork Shift: Days (United States of America)
Responsibilities:
Responsible for providing customer service for members and providers in all PHP benefit plans. Ensure callers receive service excellence when responding to telephone, written, Pres Online, E-Business, chat and in person inquires.
Some key responsibilities include
  • High school diploma plus one to three years office/business experience; call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department.
  • Claims processing experience in managed care with possible enrollment experience is preferred.
  • Demonstrated ability to communicate effectively in person and via telephone with members, employer groups, brokers, physicians, and physician office staff. Written communication skills as well as business writing and presentation skills are required.
  • Requires strong organizational skills, ability to create, sort and analyze reports (Excel, Access, etc) and system processes.
  • A thorough knowledge of reimbursement methodologies i.e. DRG, Relative Value Systems, Per Diem, Fee schedule, Capitation, etc and some knowledge of risk sharing programs helpful.
  • Some knowledge of CRM and Facets, as well as any other databases that may be used PHS Enterprise wide.
  • Demonstrated ability to function effectively as a team member. Requires ability to retain plan details and basic medical terminology.
  • Must be able to work cooperatively with other employees and function under pressure. Demonstrated ability to sustain quality standards. Must be able to prove ability to type 30 wpm with 90% accuracy.

Qualifications:
  • High school/GED diploma
  • One year office/business experience
  • Call Center experience preferred.

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
Wellness
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
Why work at Presbyterian?
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services

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About Presbyterian Healthcare Services

Sourced by ZipRecruiter

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1,600 providers and nearly 4,700 nurses.

Industry

Hospitals

Company size

10,000+ Employees

Headquarters location

Albuquerque, NM, US

Year founded

1908

Social media

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