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Work From Home Call Auditor Jobs in Springfield, MA

MTM

Customer Care Representative - WFH Connecticut

Windsor, CT · Remote

$16.94/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must currently reside in Connecticut * 1 year of Call Center experience * 6 months Customer Service ... A quiet space within the home free of distractions including caretaking of any kind Your Potential.

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All JobsCall Auditor JobsWork From Home Call Auditor JobsWork From Home Call Auditor Jobs in Springfield, MA

Work From Home Call Auditor information

See Springfield, MA salary details

$30.4K

$72.4K

$117.1K

How much do work from home call auditor jobs pay per year?

As of Aug 13, 2026, the average yearly pay for work from home call auditor in Springfield, MA is $72,379.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,800.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a work from home call auditor?

A Work From Home Call Auditor is responsible for reviewing and evaluating recorded customer service calls to ensure quality, compliance, and adherence to company guidelines. They listen to calls, assess agent performance, provide feedback, and document findings. This role helps improve customer interactions and ensures that service standards are met. It typically requires strong attention to detail, good communication skills, and experience in customer service or quality assurance.

What skills and qualifications are needed to be a work from home call auditor?

To thrive as a Work From Home Call Auditor, you should have a background in quality assurance, strong analytical abilities, and experience with customer service or call center processes. Familiarity with call recording software, quality monitoring systems, and auditing tools (such as NICE, Verint, or other QA platforms) is highly beneficial. Excellent attention to detail, impartiality, clear written communication, and time management are key soft skills that distinguish top performers. These capabilities are vital for ensuring consistent call quality, accurate reporting, and continuous improvement in remote customer interactions.

What does a work from home call auditor do?

A typical day for a Work From Home Call Auditor involves listening to and reviewing recorded customer service calls to ensure compliance with company policies, evaluating agent performance, and documenting feedback or improvement areas. Call Auditors often work independently but may participate in virtual meetings with supervisors or quality assurance teams to discuss findings and trends. You’ll be expected to handle a set volume of call evaluations per shift, maintain detailed records, and occasionally provide insights to help shape training initiatives. The remote nature of the role allows for a focused environment, but strong organization and clear communication with team members are essential.

What are popular job titles related to Work From Home Call Auditor jobs in Springfield, MA?

For Work From Home Call Auditor jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Work From Home Call Auditor jobs in Springfield, MA look for?

The top searched job categories for Work From Home Call Auditor jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Work From Home Call Auditor jobs?

Cities near Springfield, MA with the most Work From Home Call Auditor job openings:

Work From Home Call Auditor jobs near you
Infographic showing various Work From Home Call Auditor job openings in Springfield, MA as of August 2026, with employment types broken down into 71% Full Time, 21% Part Time, 5% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $72,379 per year, or $34.8 per hour.

Virtual Insurance Advisor (Work from home)

Camesiagency

Hartford, CT • Remote

$75K - $120K/yr

Other

Medical, Dental, Vision, Life

Posted 8 days ago

Job description

The Camesi Agency is a rapidly growing brokerage that helps families protect their financial futures. Our fully remote team is supported by proven systems, structured mentorship, and a culture that develops leaders. We are recruiting motivated individuals in the Hartford, CT area who are interested in building a career in insurance sales and leadership while working from home.

Key Responsibilities

  • Conduct virtual consultations with prospective clients who have requested information and guidance.
  • Present clear, easy-to-understand life and health insurance solutions tailored to clients’ needs.
  • Develop and maintain strong client relationships through follow-up, education, and service throughout the sales process.
  • Manage sales activities and maintain accurate records in the customer relationship management (CRM) system.
  • Track personal performance against sales goals and contribute to team performance metrics.
  • Participate in ongoing training, role‑plays, and team meetings to refine skills and product knowledge.
  • Mentor and support newer team members as you progress into leadership roles.

Qualifications and Attributes

  • Motivated, self-driven, and goal-oriented with strong interpersonal skills.
  • Comfortable working remotely and managing a flexible schedule independently.
  • Effective verbal and written communication skills and a consultative sales approach.
  • Prior sales, leadership, or customer service experience is beneficial but not required.
  • Willingness to obtain a Connecticut Life & Health insurance license; licensing support and guidance are provided.
  • Reliable computer, high‑speed internet connection, and a quiet workspace for client calls.

What We Offer

  • 100% remote work with a flexible schedule.
  • Uncapped commission income and performance-based bonuses.
  • Comprehensive training program, ongoing mentorship, and clear advancement pathways into leadership.
  • Supportive team environment within a small, growth-focused brokerage.
  • Benefits package including health, dental, vision, and life insurance.