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Work From Home Answering Service Operator Jobs (NOW HIRING)

Apello

Answering Service Agent

$15.50 - $19/hr

Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent

UT · Remote

$15.50 - $19/hr

Remote work opportunities ANSWERING SERVICE AGENT RESPONSIBILITIES * Answer calls and take messages on a computer * Use Apello's software to determine what information to collect from callers. * Use ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ... Use Apello's software to determine what information to collect from callers. * Use Apello ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

Paid vacation * Schedule flexibility * Remote work opportunities TELEPHONE OPERATOR ... Use Apello's software to determine what information to collect from callers. * Use Apello ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Paid vacation * Schedule flexibility * Remote work opportunities TELEPHONE OPERATOR ... Use Apello's software to determine what information to collect from callers. * Use Apello ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ... Use Apello's software to determine what information to collect from callers. * Use Apello ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

Paid vacation * Schedule flexibility * Remote work opportunities TELEPHONE OPERATOR ... Use Apello's software to determine what information to collect from callers. * Use Apello ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still ... notch service and showcasing your deep knowledge of our products.What We're Looking For:

The Jernigan Agency

WORK FROM HOME

Hartford, CT · On-site +1

Occasional travel for work for in-person conferences. If you are not currently licensed but have a ... Must have a computer and phone to service the clients. * This is all online so and internet ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still ... notch service and showcasing your deep knowledge of our products.What We're Looking For:

The Jernigan Agency

WORK FROM HOME

Cedar Rapids, IA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Providence, RI · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

The Jernigan Agency

WORK FROM HOME

Richmond, VA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still ... notch service and showcasing your deep knowledge of our products.What We're Looking For:

AO Globe Life

Work From Home

Virginia Beach, VA · On-site +1

Join our fully virtual, work-from-home team where you can earn an exceptional income while still ... notch service and showcasing your deep knowledge of our products.What We're Looking For:

The Jernigan Agency

WORK FROM HOME

Box Springs, GA · On-site +1

$300 - $500/wk

We are looking for individuals interested in working from home, remotely, as life insurance sales ... Must have a computer and phone to service the clients. * This is all online so internet connection ...

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Work From Home Answering Service Operator information

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$19

$34

How much do work from home answering service operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for work from home answering service operator in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $21.15 per hour, depending on experience, location, and employer.

What is a work from home answering service operator?

A Work From Home Answering Service Operator is a professional who handles incoming calls for businesses or organizations remotely. Their primary duties include answering customer inquiries, taking messages, transferring calls, and sometimes scheduling appointments, all from a home-based office. This role requires good communication skills, a quiet work environment, and basic computer proficiency. Operators often work for third-party answering service companies or directly for businesses that need after-hours or overflow call support.

What is the job of a work from home answering service operator?

Work from home answering service operators manage inbound calls for their clients. Instead of working in a call center, they have calls forwarded to them from a switchboard to a business line set up at home. As a work from home answering service operator, your job duties include greeting callers in a friendly manner, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations.

What are the key skills and qualifications needed to thrive as a work from home answering service operator, and why are they important?

To thrive as a Work From Home Answering Service Operator, you need excellent verbal communication, strong listening skills, and basic computer proficiency, often requiring a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and multi-line phone systems is typically necessary. Dependability, patience, and the ability to remain calm under pressure are standout soft skills for this role. These abilities ensure professional, efficient customer interactions and help maintain high service standards in a remote environment.

What are some common challenges faced by work from home answering service operators, and how can they be managed?

Work From Home Answering Service Operators often encounter challenges such as managing distractions in a home environment, handling a high volume of calls, and quickly adapting to the needs of diverse clients. To succeed, it’s important to establish a dedicated, quiet workspace, use noise-cancelling equipment, and develop strong multitasking skills. Regular communication with your team or supervisor can also help address technical issues or clarify client protocols, ensuring you deliver professional and accurate service.

What is the difference between Work From Home Answering Service Operator vs Customer Service Representative?

AspectWork From Home Answering Service OperatorCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; sometimes requires specific certifications
Work EnvironmentHome-based, call center setupOffice or remote, depending on employer
Industry UsagePrimarily in call centers providing answering servicesAcross various industries including retail, tech, healthcare
Job FocusAnswering calls, taking messages, basic customer infoHandling customer inquiries, problem-solving, support

While both roles involve communication via phone, a Work From Home Answering Service Operator primarily handles incoming calls for answering services, focusing on message taking and basic info. A Customer Service Representative often provides broader support, including troubleshooting and resolving customer issues across multiple channels. Both roles can be remote and require similar credentials, but their core responsibilities differ based on the employer's needs.

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The top searched job categories for Work From Home Answering Service Operator jobs are:

Work From Home Answering Service Operator jobs near you
Infographic showing various Work From Home Answering Service Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,059 per year, or $19.3 per hour.

Answering Service Agent

Apello

Remote

$15.50 - $19/hr

Other

Medical, Dental, Vision, Life, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job Type
Part-time
Description
Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium-size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.
The businesses we serve cover many industries including:

  • Health Care,
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers,
  • Property Management,
  • Government Agencies,
  • and many others.
All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!
Our company is small and flexible. Every employee is important and valued. Benefits include:
  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities
ANSWERING SERVICE AGENT RESPONSIBILITIES
  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner
Work Schedule:
Part Time 15 hours - 25 hours per week
Days
Specific Range of Hours Required: Monday, Wednesday, Thursday & Friday 6:00 AM - 6:00 PM
Weekend Day Required (Range): SUNDAY 6:00 AM - 11:00 PM
Requirements
SCHEDULE REQUIREMENTS:
Apello provides service 24/7, 365 days per year. Answering Service Agents are required to work:
Weekends:
One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays:
Apello provides service on ALL major holidays. Answering Service Agents are required to work on some holidays.
SKILLS/QUALIFICATIONS:
  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions
EDUCATION/EXPERIENCE:
  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students
REMOTE WORK REQUIREMENTS:
  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
  • You must have an Ethernet cord to connect to your modem

Salary Description
$15.50 - $19
APELLO logo

About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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