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Visa

Work Force Planning Consultant

Atlanta, GA · On-site

$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. * Support the functionality of Genesys WFM software (forecasting, scheduling, and ...

Visa

Work Force Planning Consultant

Atlanta, GA · On-site

$90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you. * Support the functionality of Genesys WFM software (forecasting, scheduling, and ...

ADT

Installation Team Manager

Little Rock, AR · On-site

Key liaison between District service work force and Corporate Service Major Responsibilities: * Plans, implements and manages the activities of the service work force and ensures familiarity and ...

ADT

Team Manager Existing Customer Operations

Morrisville, NC · On-site

$55K - $110K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Key liaison between District service work force and Corporate Service . Major Responsibilities: * Plans, implements and manages the activities of the service work force and ensures familiarity and ...

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As of Aug 13, 2026, the average hourly pay for work force in the United States is $62.11, according to ZipRecruiter salary data. Most workers in this role earn between $53.37 and $70.67 per hour, depending on experience, location, and employer.

What is a workforce?

A workforce refers to the collective group of people who are employed or available for work within a company, industry, or country. It includes both full-time and part-time employees, as well as contractors and temporary staff. The workforce plays a crucial role in driving productivity and achieving organizational goals. Workforce management involves planning, scheduling, and optimizing employee resources to meet business needs effectively.

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To thrive as a Workforce Analyst, you need strong analytical skills, proficiency in data analysis, and typically a background in human resources, business, or a related field. Familiarity with workforce management systems, Excel, and data visualization tools like Tableau or Power BI is often required. Strong communication, critical thinking, and problem-solving abilities help you present findings and collaborate effectively with management and teams. These skills are essential for optimizing staffing decisions, improving productivity, and supporting organizational goals.

What are some common challenges faced by workforce management professionals, and how can they be addressed?

Workforce management professionals often encounter challenges such as balancing staffing levels with fluctuating demand, ensuring compliance with labor regulations, and integrating new technologies for scheduling and analytics. Addressing these issues typically involves effective communication with operations teams, continuous training on workforce management software, and staying updated on relevant labor laws. Successful workforce managers also foster a collaborative environment to quickly respond to staffing needs and adapt to organizational changes.
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Infographic showing various Work Force job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $129,181 per year, or $62.1 per hour.

Work Force Planning Consultant

Visa

Atlanta, GA • On-site

$90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Visa rating

8.6

Company rating: 8.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

5th of 21 rated payment service providers

Job description

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

  • Support the functionality of Genesys WFM software (forecasting, scheduling, and maintenance)
  • Analyze contact center performance data and provide recommendations to balance performance and support effective decision making
  • Forecast long term and short term contact volume and staffing
  • Maintain data points that promote accurate forecasting and understand drivers that produce anomalies
  • Provide schedule recommendations for new hire training classes and optimized off-phone activities
  • Establish and maintain relationships with a broad base of stakeholders (i.e. Command Center, Leadership, Executives, etc.)
  • Lead meetings with Operations Teams to align and review performance and planning
  • Review requirements for new tools
  • Work with other WFM team members to balance workload and ensure deliverables are met
  • Ad-hoc WFM duties as assigned

This is a hybrid position.Expectationofdays intheoffice will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhDPreferred Qualifications 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD 5 or more years of work experience Excellent verbal and written communication skills are essential Experience with scheduling software (such as eWorkforce Management, Genesys WFM) and ACD reporting systems (such as Avaya CMS Supervisor, Genesys Administer, CC Pulse, IWD, IWS) is recommend) Basic knowledge of Operational tactical and strategic techniques used to drive overall service levels across multiple sites Recommended Knowledge/experience with Genesys software, Fair Isaac's Falcon, and Adeptra. The incumbent should possess strong analytical capabilities, knowledge of staff planning, trend analysis and excellent PC skills, including NT Must be able to work independently with minimal supervision to reach established goals Organized and detail-oriented Decisive self-starter who can perform with a minimal amount of supervision Candidate must demonstrate ability to set priorities Ability to work well in a team environment is essential to the analyst's success Solid leadership and decision-making ability Ability to prioritize and balance workload across multiple sites Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis Proficiency in Microsoft Office functions, specifically Excel

U.S. Applicants Only

The estimated salary range for this positionis $90,000.00 to $ 144,500.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

What Visa employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

Visa logo

About Visa

Sourced by ZipRecruiter

Visa is a global leader in digital payments, facilitating over 215 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. When you become a part of Visa, you join a purpose-driven culture that values growth, embraces diversity, and recognizes the significance of your contributions. We believe in creating inclusive economies that uplift everyone, everywhere. Your work at Visa will directly impact billions of people worldwide, enabling access to financial services and shaping the future of money movement.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

San Francisco, CA, US

Year founded

1958

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