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Wordpress Technical Support Jobs (NOW HIRING)

Intellibright Corporation

Support QA, staging-to-production releases, and documentation to keep delivery predictable across ... Clear communicator--able to explain tradeoffs, timelines, and technical constraints without drama.

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · On-site +1

WordPress and Elementor. * Create various Graphic art assets. * Working with Video Editing Tools ... results and technical manuals. * Programs new software, web applications and supports new ...

Xenetix Software, LLC.

WordPress Developer

Lehi, UT · Remote

WordPress and Elementor. * Create various Graphic art assets. * Working with Video Editing Tools ... results and technical manuals. * Programs new software, web applications and supports new ...

Rankings.io

$100/hr

Build custom, responsive WordPress websites using HTML, CSS, JavaScript, PHP, and Gutenberg, with ... Serve as a technical resource to unblock and support other developers. Technical Leadership ...

Native Rank

Junior WordPress Developer

Denver, CO · On-site

$20K - $60K/yr

This role combines hands-on support work through daily development tickets with opportunities to ... Clear communication when working with technical and non-technical teammates Technical Skills ...

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Wordpress Technical Support information

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$44

How much do wordpress technical support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for wordpress technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a WordPress Technical Support?

A WordPress Technical Support job involves assisting users with issues related to WordPress websites, themes, plugins, and hosting. Responsibilities typically include troubleshooting technical problems, resolving bugs, providing guidance on best practices, and ensuring website functionality. Professionals in this role need a strong understanding of WordPress, PHP, HTML, CSS, and sometimes JavaScript. They may also assist with website migrations, performance optimization, and security concerns. This role can be in-house, freelance, or part of a hosting or development company’s support team.

What are the typical daily responsibilities of a WordPress Technical Support?

A Wordpress Technical Support specialist typically spends each day responding to client inquiries and troubleshooting website issues such as theme conflicts, plugin errors, or site performance problems. They often interact with customers via email, chat, or ticketing systems while collaborating with development teams to escalate and resolve complex issues. Beyond reactive support, they may assist with routine maintenance tasks, perform software updates, and create user guides or documentation. This role requires balancing technical problem-solving with strong customer service to ensure smooth website performance and a positive client experience.

What are the key skills and qualifications needed to thrive in WordPress Technical Support, and why are they important?

To thrive as a Wordpress Technical Support specialist, you need a solid understanding of Wordpress CMS, website troubleshooting, and common web hosting environments, often supported by prior technical support or web development experience. Familiarity with tools like cPanel, FTP clients, debugging plugins, and knowledge of PHP, HTML, and CSS are frequently required, with certifications in Wordpress or web technologies considered a plus. Excellent communication, patience, and problem-solving skills help in understanding client issues and providing clear solutions. These capabilities are crucial for efficiently resolving technical problems, ensuring customer satisfaction, and maintaining reliable website operations.

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What are popular job titles related to Wordpress Technical Support jobs?

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Wordpress Technical Support jobs near you
Infographic showing various Wordpress Technical Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Operator - Remote

Birmingham, AL • On-site, Remote

KnownHost LLC
See more jobs at KnownHost LLCexternal

$30K - $40K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 12 days ago

Job description

THIS IS WHO YOU ARE...
You are our front line in the battle for exceptional customer experience at the 24/7/365 help desk.
Ideally, you have experienced terrible web hosting customer service and have vowed that will never happen on your watch!
You are responsible for seeing that our customers have excellent customer service by doing what you do every day -> exceeding customer expectations.
WHAT DO WE NEED FROM YOU? Well, you should be customer focused, great under pressure, and ready to engage a problem with your superior analytic skills. Can you do several things at a time with amazing efficiency? Good! If you are a super ninja with web hosting applications and platforms -> we need to talk.
MORE ABOUT THE POSITION. These will be your primary responsibilities in your daily goal to fight bad web hosting:
Hiring for day shift employees CST.
Provide customers support via our 24/7 helpdesk.
Troubleshooting email delivery issues
Troubleshooting cPanel, Plesk, and DirectAdmin related issues
Troubleshooting DNS, FTP, SSL, Apache, and other service-related issues.
Ensuring customer satisfaction
You must know Linux like your favorite cheeseburger and fries' combo! Here are your other amazing attributes:
Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is the standard at KnownHost. Our customer reviews reflect this.
Excellent written English. Technical Support Operators currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
Must be familiar with Linux shell (bash), Apache, PHP, MySQL, email (POP3/IMAP/SMTP), FTP, DNS, and other standard web hosting applications and protocols.
Must be able to work under pressure when bad stuff happens and get the job done.
Multi-tasking is a must. KnownHost has a lot going on, and multiple brands.
Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
Must have working knowledge of one of the following control panels, cPanel/WHM, Plesk, and DirectAdmin is required.
Knowledge of PHP, Python, Perl, and Ruby on Rail a bonus.
Working Knowledge of Iptables firewalls (CSF, APF, etc.)
Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
WHY IS KNOWNHOST THE RIGHT FIT FOR YOU? We are seeking extraordinary people in a world of mediocrity. You must live and breathe web hosting. To attract and retain top-level talent, we are prepared to treat you like a VIP.
With plush benefits, paid vacation time, and competitive pay, we believe that KnownHost can be your next home away from home. Here is how we let you know that you are valued on our red carpet:
  • Competitive pay between $14 to $20 per hour (depending on experience)
  • Comprehensive health, dental, and vision insurance plans (US only)
  • Flexible scheduling, & paid vacation benefits.
  • A variety of other perks and benefits

All our positions are full-time employment, so we expect KnownHost to be your only hosting related job.
All you should do is know your field from every position, pass the background/ drug test, and let us do the rest!
Apply today and let us get to know you!

Apply