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Wordpress Technical Support Jobs (NOW HIRING)

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$134K/yr

They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · On-site +1

$134K/yr

They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team ...

Rocket.net

WordPress Support Engineer

Jupiter, FL · Remote

$141K/yr

They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team ...

Staffing Strong

WordPress Developer

Scottsdale, AZ · On-site

Support websites built with WordPress and Elementor * Identify and address technical issues to help ensure optimal website performance * Provide general day-to-day website support as needed ...

Pavago

WordPress Developer

WordPress Developer (Elementor, PHP, Site Speed Optimization) - Remote U.S. Hours Position Type ... Support non-technical team members with CMS usage What Makes You a Strong Fit * You are both ...

Rumoradvertising

WordPress Developer

Woods Cross, UT · On-site

$70 - $90/hr

Support WooCommerce customization and enhancements * Collaborate with internal teams to deliver ... Understanding of performance optimization and technical SEO * Ability to work independently and ...

Artech Infosystems Ltd.

WordPress Developer

Summit, NJ · On-site

Summit, NJ : • Looking for an experienced WordPress developer to support development, maintenance ... technical aspects of the CMS • Helping formulate an effective, responsive design and turning it ...

Gemini

Part-Time WordPress Developer

Edina, MN · Hybrid

We're looking for a Part-Time WordPress Developer to support our growing portfolio of client ... Troubleshoot and resolve technical issues quickly and efficiently * Collaborate with internal teams ...

GEMINI AGENCY

Part-Time WordPress Developer

Edina, MN · On-site

We're looking for a Part-Time WordPress Developer to support our growing portfolio of client ... Troubleshoot and resolve technical issues quickly and efficiently * Collaborate with internal teams ...

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Wordpress Technical Support information

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How much do wordpress technical support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for wordpress technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a WordPress Technical Support?

A WordPress Technical Support job involves assisting users with issues related to WordPress websites, themes, plugins, and hosting. Responsibilities typically include troubleshooting technical problems, resolving bugs, providing guidance on best practices, and ensuring website functionality. Professionals in this role need a strong understanding of WordPress, PHP, HTML, CSS, and sometimes JavaScript. They may also assist with website migrations, performance optimization, and security concerns. This role can be in-house, freelance, or part of a hosting or development company’s support team.

What are the typical daily responsibilities of a WordPress Technical Support?

A Wordpress Technical Support specialist typically spends each day responding to client inquiries and troubleshooting website issues such as theme conflicts, plugin errors, or site performance problems. They often interact with customers via email, chat, or ticketing systems while collaborating with development teams to escalate and resolve complex issues. Beyond reactive support, they may assist with routine maintenance tasks, perform software updates, and create user guides or documentation. This role requires balancing technical problem-solving with strong customer service to ensure smooth website performance and a positive client experience.

What are the key skills and qualifications needed to thrive in WordPress Technical Support, and why are they important?

To thrive as a Wordpress Technical Support specialist, you need a solid understanding of Wordpress CMS, website troubleshooting, and common web hosting environments, often supported by prior technical support or web development experience. Familiarity with tools like cPanel, FTP clients, debugging plugins, and knowledge of PHP, HTML, and CSS are frequently required, with certifications in Wordpress or web technologies considered a plus. Excellent communication, patience, and problem-solving skills help in understanding client issues and providing clear solutions. These capabilities are crucial for efficiently resolving technical problems, ensuring customer satisfaction, and maintaining reliable website operations.

More about Wordpress Technical Support jobs

What job categories do people searching Wordpress Technical Support jobs look for?

The top searched job categories for Wordpress Technical Support jobs are:

Wordpress Technical Support jobs near you
Infographic showing various Wordpress Technical Support job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

WordPress Support Engineer

Rocket.net

Jupiter, FL • Remote

$134K/yr

Full-time

PTO

Re-posted 13 days ago

Job description

We're looking to hire WordPress Support Engineers to help provide our customers with the industry-leading customer service they've come to expect. We are a very customer-centric company looking for candidates that share our passion for WordPress and customer satisfaction. The ideal candidate will be fluent in written English and have a strong WordPress technical background. They will clearly communicate with customers and quickly solve their technical problems with a friendly attitude. At Rocket.net, WordPress Support Engineers represent the core front-line support team and are responsible for ensuring our customer experience is unparalleled.

Customer Support and Experience at Rocket.net is not an afterthought; it is part of the Rocket.net Core DNA and culture to provide world-class support to our customers that WOWs them.


Responsibilities

  • Be the first point of contact for our customers whenever they have any issues on their websites. Being the first point of contact, its really important for us that you provide an excellent experience to the customer by taking ownership of any issues reported by our customers and see problems through to their quick and effective resolution.
  • Provide customer support through Live Chat, Tickets and Slack.
  • Ensure all SOPs are followed and proper escalation procedures are initiated for unresolved issues to the appropriate internal teams.
  • Help customers by going beyond the scope, diving deep into their WordPress issues and helping them troubleshoot and fix common WordPress issues.
  • Write KBs and technical articles for our blog to further distribute knowledge within the community.
  • Convert recurring issues into feature requests for the development team and be the customer's voice in the company to help improve the product.
  • Assist our customers with migrating their WordPress site's to Rocket.net.
  • Provide critical assistance when it comes to pointing DNS to Rocket.net.
  • Provide customers with a "WOW!" experience.

Requirements

  • 2+ years experience with WordPress.
  • Excellent written and verbal communication skills (English).
  • You have previous experience with Live Chat and/or helpdesk tools.
  • Familiar with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc).
  • Knowledge with linux command line (SSH) including WP-CLI.
  • Extensive experience with troubleshooting WordPress.
  • Experience with Page Builders and Caching Plugins.
  • Experience with Cloudflare and advanced understanding of DNS.
  • Experience in optimizing WordPress a huge plus.
  • Experience in PHP to write custom plugins for WordPress a huge plus.
  • Knowledge of Redis, CDN, WAF, and page caching will be a huge plus.

Benefits

So what are the advantages of working with a pretty amazing tech company?

  • Ability to work from anywhere in the world. You can travel and work in a new city every month. Work and travel without ever using your vacation time. This is a remote position.
  • Flexible Vacation. Never get denied a vacation request ever again.
  • Paid Education. We care about your career. We will help you gain new skills, and guide you on where you want to go.

Come work with a fun, driven, and amazing team at Rocket.net!

Rocket.net is an equal opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.

Rocket.net is committed to providing accommodations for people with disabilities. If you require accommodation, we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.

We would like to thank each applicant; however, only qualified candidates will be contacted for an interview.

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