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The Edmonton Police Service requires one (1) positive individual committed to providing exemplary customer service to assume the position of Alarm Management Coordinator in the Civil Fingerprinting & Alarm Control Section. Responsibilities of this position include:

• Accurately processing alarm permit applications. 
• Reviewing alarm files and issuing false alarm invoices.
• Cancelling and suspending alarm permits accordingly.
• Collecting and processing fees for alarm permits, civil fingerprinting, and police information checks.
• Performing general office duties including collecting and distributing mail in addition to other related duties as required.
• Responding to internal and external partner and customer enquiries either on the phone, in person or by electronic mail
• Must be able to develop and maintain relationships with external stakeholders.
• Preparing memorandums, briefing notes and written communications as required.
• Reviewing alarm occurrences for pattern analysis.
• Assisting with the Civil Fingerprinting and Police Information Check sections as needed to support unit operations and service delivery.
   

• Completion of the twelfth (12th) school grade including business subjects related to word and information processing or completion of an appropriate certificate program from an approved business school/college, supplemented by training in basic microcomputer applications.
• A minimum of two (2) years diversified word and information processing experience.
• Minimum of one (1) year recent cash handling experience including point of sale terminal experience.  
• Knowledge of the Alarm Systems Bylaw and Enhanced Call Verification would be considered an asset.
• Exemplary interpersonal and customer service skills.  Previous customer relations experience would be considered an asset.
• Experience with City of Edmonton cash handling procedures would be considered an asset.
• Experience in JOIN and NicheUA would be considered an asset.
• Experience with iNet, CAD, and the Edmonton Police Service Alarm Control Database would be considered an asset.
• Ability to obtain a Bylaw Officer appointment.
• Must possess excellent verbal and written communication skills.
• Proficiency with Microsoft Word, Excel, and Outlook.

    
Hours of Work: 40 hours per week, 8 hours per day.  Work shift is 0745hrs to 1615hrs Monday to Friday.

Salary Range: 21B, Salary Grade: 007, $25.17-$31.25 (Hourly); $2,013.90 - $2,500.50 (Bi-Weekly); $52,563.31 - $65,262.53 (Annually). The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:

• Civic Service Union 52 members are asked to send a copy of their application to the union office.
• The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
• We are an equal opportunity employer.  We welcome diversity and encourage applications from all qualified individuals.
• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement, and the incumbent will be notified in advance.
• The successful candidate may be required to travel to alternate work locations as needed.
• The option to work remotely is not available at this time.
•  Applicants may be tested.
• As part of your pre-hire screening, you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances, exigent or otherwise, as required by Human Resources Division.

Applicants who have completed post-secondary education outside of Canada are encouraged to obtain an assessment of their credentials through the International Qualifications Assessment Service (IQAS), https://www.alberta.ca/international-qualifications-assessment.aspx or another recognized Canadian credential evaluation service. For a list of designated evaluators, please visit the Alliance of Credential Evaluation Services of Canada, https://canalliance.org/en/default.html. Including an IQAS certificate or other credential assessment certificate from a recognized Canadian credential evaluation service with your application is recommended to support the evaluation of the applicant's educational qualifications

The Province of Alberta is a party to the Federal Agreement on Internal Trade, the Trade, Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan.  All of these agreements promote labour mobility between the Provinces.  Applicants may obtain information regarding recognition of extra provincial credentials at www.newwestpartnershiptrade.ca.

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

HR Technician: GL