Wireless Technical Support Jobs (NOW HIRING)

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This is a hybrid role based out of Milpitas, California

Join Cisco's wireless Technical Marketing Engineering (TME) team and play a critical role in the rapid growth and expansion of our wireless networking business. We are the industry leader in wireless, heavily focused on leveraging agentic AI for customer issues and field enablement. You will run Proof of Concept (PoC) programs with some of the world's largest companies in unique and challenging environments-ranging from teams building cutting-edge robotics to massive events like the Super Bowl and Wimbledon. Be the first to pitch and educate our customers on new products coming to market like Cisco Cloud Control, with new services and capabilities enabled by Agentic AI (AI Protect, AI-RRM, etc.). Come be a part of a fast-paced, rapidly growing team of wireless experts!

As a wireless Technical Marketing Engineer, you will be a subject matter expert in multiple wireless technologies (cloud and on-prem), diving deep into the product and architectural vision. You will work with product management, engineering, and marketing teams to build large-scale architectural solutions and develop strategies to enable Cisco's field sales and partners.

• Promote product value by crafting compelling technical stories and detailing how things work.

• Guide the creation of field and customer-facing technical collateral, including technical white papers, architectural guides, deployment guides, and methodology documents.

• Train and enable sales teams on technical products, helping them grow accounts and sell access points (APs).

• Support Proof of Concept (PoC) with Cisco's sales teams and executive leadership on large, flagship opportunities with complex network architecture.

• Validate early product definitions hands-on with customers and provide recommendations for functionality improvements back to Product Management.

• Serve as a technical evangelist on current and future Wi-Fi technologies to field sales, partners, and customers.

• Bachelors + 7 years of related experience, Masters + 4 years of related experience, or PhD + 1 year of related experience (previous supervisory or team lead experience also required).

• Experience with Cisco's wireless products, or commensurate wireless experience with Enterprise products and networks.

• Ability to break down complex workflows into actionable training and education collateral for field sales, partners, and customers.

• Proven collaboration experience with strong communication skills in globally distributed teams.

• Experience in leveraging modern AI tools to streamline content generation, with strong review and proofing skills.

• Deep technical expertise in Cloud and On-Premises Wireless solutions.

• Deep understanding of RF fundamentals, Wi-Fi services and protocols, and networking services fundamentals (DHCP, DNS, AAA, etc.).

• Background as a network engineer at a large company or experience within a partner/reseller environment.

• Experience with competitors such as Aruba, Juniper, or Arista is highly valued.

• Experience working internally within CX wireless.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.