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Wireless Technical Support Jobs (NOW HIRING)

Power Monitors, Inc.

Technical Support Manager

VA · On-site

$70K - $90K/yr

Technical Support Manager Location: Mt. Crawford, VA Department: Technical Support Reports To: VP ... and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and change recommendations of configuration information * Collection and analysis of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and change recommendations of configuration information * Collection and analysis of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and change recommendations of configuration information * Collection and analysis of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and change recommendations of configuration information * Collection and analysis of ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

... technical issues regarding Viaero's wireless products and services ( training is provided ... Provide support to internal and external customers for text, multimedia messaging and internet ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks ...

Zoomcar

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

Support and troubleshooting on the wireless and switching range of Fortinet products * Collection, analysis and change recommendations of configuration information * Collection and analysis of ...

ALSTOM Gruppe

Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks ... Technical Support, Night, Telecom, Network, Telecommunications, Technology, Operations Provider ...

AMA TechTel

Level II Technical Support

Amarillo, TX · On-site

The Technical Support division provides inbound phone support for AMA TechTel's diverse line of ... Wireless/VOIPHosted Phone SystemFiberPOTSDSLYou'll also be responsible for reporting any network ...

Alstom

Technical Support Engineer

Dallas, TX · On-site

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks ...

ALSTOM Gruppe

Technical Support Engineer

Dallas, TX · On-site

Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks ... Technical Support, Night, Telecom, Network, Telecommunications, Technology, Operations Provider ...

Alstom

Technical Support Engineer

Dallas, TX

Could you be the full-time onsite Technical Support Engineer in Dallas, TX we're looking for? Your ... Ensuring strong engineering knowledge of Wayside systems, including ATC, Wireless Mesh Networks ...

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Wireless Technical Support information

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$14

$26

$44

How much do wireless technical support jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for wireless technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is wireless technical support?

Wireless technical support refers to assistance provided to customers or users who are experiencing issues with wireless devices and services, such as Wi-Fi networks, mobile phones, wireless routers, and other wireless communication technologies. Support can include troubleshooting connectivity problems, configuring devices, resolving software or hardware issues, and guiding users through setup processes. Wireless technical support professionals often work via phone, chat, or in-person to help users restore or optimize their wireless connections and ensure smooth operation of their devices.

What are the key skills and qualifications needed to thrive as a wireless technical support specialist?

To thrive as a Wireless Technical Support specialist, you need strong troubleshooting abilities, a solid understanding of wireless networking protocols, and typically a background in information technology or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications like CompTIA Network+ or Cisco CCNA Wireless is often required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and work well under pressure. These competencies ensure efficient resolution of connectivity issues, high customer satisfaction, and reliable network performance.

What are some common challenges faced in a wireless technical support role and how can I prepare for them?

One common challenge in Wireless Technical Support is troubleshooting connectivity issues that can stem from a variety of causes, such as hardware malfunctions, network congestion, or configuration errors. You’ll often need to explain technical solutions to customers with varying levels of technical understanding, so strong communication skills are essential. Additionally, keeping up with rapidly evolving wireless technologies and protocols is crucial, as is the ability to remain calm and patient during high-pressure situations. Preparing by staying current with industry trends and practicing effective customer service techniques will help you excel in this role.

What is the difference between Wireless Technical Support vs Network Support Specialist?

AspectWireless Technical SupportNetwork Support Specialist
CertificationsCompTIA A+, Cisco CCNA WirelessCompTIA Network+, Cisco CCNA
Work EnvironmentCustomer service, troubleshooting wireless devicesNetwork infrastructure, wired and wireless networks
Industry UsageTelecom, retail, tech companiesIT services, corporate networks

Wireless Technical Support focuses on troubleshooting and assisting users with wireless devices and networks, often in customer service settings. Network Support Specialists handle broader network infrastructure, including wired and wireless systems, in corporate or enterprise environments. While both roles require networking certifications and involve troubleshooting, Wireless Technical Support is more customer-facing, whereas Network Support Specialists work on maintaining and optimizing entire network systems.

What states have the most Wireless Technical Support jobs?

States with the most job openings for Wireless Technical Support jobs include:

What are popular job titles related to Wireless Technical Support jobs?

For Wireless Technical Support jobs, the most frequently searched job titles are:

Wireless Technical Support jobs near you
Infographic showing various Wireless Technical Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Technical Support Manager

VA • On-site

Power Monitors, Inc.
Utilities • 11 - 50 employees
Learn more about Power Monitors, Inc.external

$70K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Technical Support Manager
Location: Mt. Crawford, VA
Department: Technical Support
Reports To: VP of Operations and Engineering
Power Monitors, Inc. is seeking a Technical Support Manager to lead and strengthen our customer-facing technical support operations. This role ensures customer inquiries are resolved quickly and accurately while serving as a key link between our customers, Engineering, and Software Development teams.
If you're a hands-on leader with strong troubleshooting skills and a passion for helping others solve complex technical issues, we'd love to hear from you!
Key Responsibilities
  • Lead and support the Technical Support team, ensuring timely and high-quality customer assistance.
  • Provide direct technical support for PMI products, software, and field applications.
  • Act as the primary liaison between customers, Engineering, and Software Development.
  • Document, track, and analyze technical issues and recurring problems.
  • Contribute to testing and feedback during product development and updates.
  • Create and maintain internal technical documentation and knowledge base content.
  • Identify process improvements to enhance efficiency and customer satisfaction.
  • Occasional overnight travel may be required.

What We're Looking For
  • Strong PC troubleshooting skills, including driver, communication, and security issues.
  • Proven experience in customer technical support or IT systems support.
  • Excellent problem-solving and communication skills.
  • Networking skills
  • Technical writing or documentation experience a plus.
  • Technical college degree preferred
  • Electrical background or experience with electric utilities is a plus but not required.

Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Supplemental Insurance Options
  • Company-paid Life Insurance
  • Paid Time Off (PTO)
  • 401(k) with Company Match
  • Education Reimbursement
  • 529 College Savings Contribution Matching

About Power Monitors, Inc.
Since 1986, Power Monitors, Inc. has been a leading manufacturer of innovative power quality analyzers and wireless testing equipment. Serving clients worldwide, we are known for our cutting-edge technology, 24/7 technical support, and customer-first mindset.

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