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Wireless Customer Success Representative Jobs (NOW HIRING)

Hanna Interpreting Services LLC

Job Summary The Customer Success Representative (CSR), reporting to the Director of Interpretation, is primarily responsible for supporting customers and operations within the Interpreter ...

Trovy

Customer Success Representative

Salt Lake City, UT · On-site

$20 - $22/hr

Role Overview As a Customer Success Representative, you'll be a front-line point of contact for Trovy customers, helping them move through onboarding, collecting and processing documents, and ...

1Huddle, Inc.

Customer Success Rep

Newark, NJ · On-site

... Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep ...

1Huddle

Customer Success Rep

Newark, NJ · On-site

... Success Team is focused on meeting the needs of our customers to ensure they are getting the most value out of our products/solutions and services. We are looking for a junior customer support rep ...

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How much do wireless customer success representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for wireless customer success representative in the United States is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.24 per hour, depending on experience, location, and employer.

What does a wireless customer success representative do?

A Wireless Customer Success Representative assists customers with issues related to wireless products and services, such as billing inquiries, technical support, plan changes, and device troubleshooting. They ensure customer satisfaction by providing clear information, resolving concerns efficiently, and offering product recommendations. Their goal is to build strong relationships with customers and help them get the most value from their wireless services.

What are the key skills and qualifications needed to thrive as a wireless customer success representative?

To thrive as a Wireless Customer Success Representative, you need strong communication skills, product knowledge of wireless services, and experience in customer support, often supported by a high school diploma or equivalent. Familiarity with CRM systems, ticketing platforms, and wireless troubleshooting tools is commonly required. Outstanding active listening, patience, and problem-solving abilities help build rapport and ensure customer satisfaction. These skills are crucial for resolving issues efficiently, retaining customers, and contributing to a positive brand reputation.

What are some common challenges wireless customer success representatives face when assisting customers, and how can they effectively address them?

Wireless Customer Success Representatives often encounter challenges such as resolving complex technical issues, managing high call volumes, and addressing billing concerns. To effectively handle these situations, it's important to stay up-to-date with product knowledge, practice active listening, and maintain a calm and empathetic demeanor. Collaborating closely with technical support teams and using internal knowledge bases can also help resolve customer issues efficiently. Building strong communication skills and being proactive in following up with customers are key to ensuring satisfaction and loyalty.

What is the difference between Wireless Customer Success Representative vs Wireless Sales Associate?

AspectWireless Customer Success RepresentativeWireless Sales Associate
CredentialsCustomer service experience, communication skillsSales experience, product knowledge
Work EnvironmentCustomer support, troubleshooting, account managementIn-store sales, product demonstrations
Employer & IndustryTelecom providers, customer service centersRetail stores, wireless carriers

The Wireless Customer Success Representative focuses on supporting existing customers through troubleshooting and account management, while the Wireless Sales Associate primarily engages in selling wireless products and services. Both roles require strong communication skills but differ in daily tasks and work environment.

What cities are hiring for Wireless Customer Success Representative jobs?

Cities with the most Wireless Customer Success Representative job openings:

What states have the most Wireless Customer Success Representative jobs?

States with the most job openings for Wireless Customer Success Representative jobs include:

What are popular job titles related to Wireless Customer Success Representative jobs?

For Wireless Customer Success Representative jobs, the most frequently searched job titles are:

Wireless Customer Success Representative jobs near you

Customer Success Representative

California, MO • On-site

Hanna Interpreting Services
Translation Services • 11 - 50 employees
Learn more about Hanna Interpreting Servicesexternal

Other

Posted 9 days ago

Key responsibilities

  • Support customers and operations within the Interpreter Intelligence platform, including troubleshooting platform or workflow issues.

  • Coordinate customer onboarding, implementation, and training to ensure successful use of Interpreter Intelligence and Hanna services.

  • Monitor customer activity and service performance, and provide backup coverage and support for other Hanna service lines as needed.

Job description

Job Summary

The Customer Success Representative (CSR), reporting to the Director of Interpretation, is primarily responsible for supporting customers and operations within the Interpreter Intelligence (II) platform, which manages Hanna's Onsite Interpretation (OSI) and prescheduled virtual interpretation services. The CSR serves as a primary point of contact for customers using these services and supports the customer journey from onboarding and implementation through ongoing platform support, service adoption, and retention. While Interpreter Intelligence is the primary focus of this role, the CSR is expected to be cross-trained across Hanna's other service lines and platforms to provide backup coverage and team support for On-Demand Interpretation and Translation customers as business needs require.

Duties and Responsibilities
  • Interpreter Intelligence (II) Platform Support: Serve as the primary CSR supporting customers, accounts, and workflows within Interpreter Intelligence for OSI and prescheduled virtual interpretation services. Maintain a strong understanding of II functionality and troubleshoot platform or workflow issues, coordinating with internal teams as needed.
  • Customer Relationship Management: Build and maintain strong customer relationships by understanding customer requirements, goals, challenges, and service expectations. Serve as a reliable point of contact and ensure customer questions and concerns are followed through to resolution.
  • Onboarding & Implementation: Coordinate customer onboarding and implementation within Interpreter Intelligence, including account setup, system configurations, customer requirements, workflows, testing, and go-live support. Ensure all required documentation and handoffs are completed accurately.
  • Customer Training & Enablement: Provide clear, practical training and guidance to help customers confidently use Interpreter Intelligence and applicable Hanna services and workflows.
  • Performance Monitoring & Support: Monitor customer activity, service performance, satisfaction, and other relevant metrics. Identify trends, risks, or opportunities and coordinate timely resolution of technical or operational issues.
  • Cross-Training & Team Support: Maintain working knowledge of Hanna's On-Demand Interpretation and Translation platforms and workflows. Provide backup coverage and assistance to customers and other Customer Success team members during increased volume, absences, special projects, or other operational needs.
  • Internal Collaboration & Feedback: Work cross-functionally with Interpretation Operations, Systems, On-Demand, Translation, Accounting, and other departments. Communicate customer feedback, system issues, and feature requests and participate in testing and process improvement efforts.
  • Operational Handoff & Documentation: Maintain accurate customer requirements, workflows, account documentation, and handoff checklists to ensure information is communicated to all impacted teams and customers receive consistent ongoing support.
Skills and Qualifications
  • Ability to successfully complete required Interpreter Intelligence (II) training.
  • Proficiency with HubSpot or similar CRM platforms and the ability to learn multiple systems.
  • Ability to successfully complete required Trainual University curriculum and assigned internal training.
  • Strong technical aptitude, organizational skills, attention to detail, and problem-solving ability.
  • Strong written and verbal communication and customer relationship management skills.
  • Ability to collaborate cross-functionally, manage competing priorities, and follow through on action items.
  • Willingness and ability to cross-train across multiple service lines and platforms.
  • Commitment to professional development, continuous learning, and process improvement.
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