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Wireless Associate Jobs in Utah (NOW HIRING)

Wireless Vision

Retail Store Manager

Sandy, UT · On-site

T-Mobile Premium Retailer Wireless Vision Are you passionate about the latest technology trends? Do ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Kaysville, UT · On-site

T-Mobile Premium Retailer Wireless Vision Are you passionate about the latest technology trends? Do ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Sandy, UT · On-site

T-Mobile Premium Retailer - Wireless Vision Are you passionate about the latest technology trends ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Tooele, UT · On-site

T-Mobile Premium Retailer - Wireless Vision Are you passionate about the latest technology trends ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Centerville, UT · On-site

T-Mobile Premium Retailer Wireless Vision Are you passionate about the latest technology trends? Do ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Centerville, UT · On-site

T-Mobile Premium Retailer - Wireless Vision Are you passionate about the latest technology trends ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Tooele, UT · On-site

T-Mobile Premium Retailer Wireless Vision Are you passionate about the latest technology trends? Do ... Ensure that sales associates are up to speed on training for new products and offerings.

Wireless Vision

Retail Store Manager

Centerville, UT · On-site

T-Mobile Premium Retailer Wireless Vision Are you passionate about the latest technology trends? Do ... Ensure that sales associates are up to speed on training for new products and offerings.

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Wireless Associate information

What is a wireless associate?

Wireless Associates are retail professionals who specialize in selling and supporting wireless products and services, such as smartphones, tablets, and mobile plans. They assist customers in selecting devices, activating service plans, and troubleshooting basic technical issues. Wireless Associates often work for mobile carriers or electronics retailers and are knowledgeable about the latest technology and promotions. Their goal is to provide excellent customer service while meeting sales targets.

What are the key skills and qualifications needed to thrive as a wireless associate?

To thrive as a Wireless Associate, you need strong sales abilities, product knowledge of wireless devices and plans, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and mobile device operating systems is important. Exceptional customer service, active listening, and problem-solving skills help you connect with customers and address their needs effectively. These skills ensure you can drive sales, provide reliable support, and create a positive customer experience in a fast-paced retail environment.

What are the main challenges wireless associates face when assisting customers with device troubleshooting?

Wireless Associates frequently encounter customers experiencing device issues that can range from connectivity problems to software glitches. One of the main challenges is quickly diagnosing the root cause, which requires strong product knowledge and communication skills to explain technical concepts in an easy-to-understand way. Associates must stay updated on the latest devices and carrier policies, and they often collaborate with technical support teams or escalate more complex issues. Patience and adaptability are key, as every customer and device can present unique challenges.

What is the difference between Wireless Associate vs Retail Wireless Associate?

FeatureWireless AssociateRetail Wireless Associate
CertificationsTypically none required, but some may have certifications in sales or customer serviceSame as Wireless Associate, often no formal certifications needed
Work EnvironmentRetail stores, carrier outlets, electronics retailersSame as Wireless Associate, primarily retail settings
Job ResponsibilitiesAssist customers with wireless products, troubleshoot devices, sell plansSimilar duties, focusing on customer service and sales in retail stores

The Wireless Associate and Retail Wireless Associate roles are very similar, often used interchangeably. Both positions involve working in retail environments, assisting customers with wireless products, and selling plans. The main difference is the job title used by different employers, but the responsibilities and required skills are largely the same.

What are the most commonly searched types of Wireless jobs in Utah?

The most popular types of Wireless jobs in Utah are:

Wireless Associate jobs near you

Retail Store Manager

Brigham City, UT • On-site

Wireless Vision
Telecommunications • 1 - 5K employees
Learn more about Wireless Visionexternal

Other

Medical, Dental, Vision, PTO

Re-posted 27 days ago

Wireless Vision rating

3.8

Company rating: 3.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

30th of 30 rated technology retailers

Job description

T-Mobile Premium Retailer - Wireless Vision
Are you passionate about the latest technology trends? Do you excel at driving sales results while leading a team with integrity? Then a Retail Store Manager (RSM) role with Wireless Vision would be a perfect fit for you.
In this role, you will represent the T-Mobile brand while managing daily activities of store operations to increase revenue and drive standards of excellence. You will also manage the recruitment, retention and employee relations aspects of your business to bring in and develop top talent.
Your Talents:
  • Responsible for full operation of retail store including opening, closing, staffing, service levels, cash and inventory.
  • Make staffing adjustments as needed to meet the needs of the business.
  • Majority of business hours are spent on the sales floor greeting customers, coaching employees and running the business where it matters most.
  • Meet and exceed organizational and individual performance goals.
  • Complete duties and provide leadership designed to deliver high levels of service to customers within the framework of established company policies.
  • Screen and hire outstanding talent for the organization and recruit sales staff on an ongoing basis.
  • Responsible for all aspects of retail including hiring, training, marketing, loss prevention, P&L and team leadership.
  • Ensure that visual merchandising is appealing to customers while adhering to T-Mobile standards.
  • Ability to motivate, coach, develop, lead and train a winning sales team.
  • Act as subject matter expert to customers to answer questions and provide recommendations.
  • Ensure that sales associates are up to speed on training for new products and offerings.
  • Participate in community events, local marketing events and public relations activities to develop a positive image for the company in the local community.
  • May require additional tasks, duties or projects as assigned.

Your Experience:
  • 2-3 years of management experience in retail or another environment with a strong customer focus.
  • Ability to work a flexible work schedule including but not limited to nights, weekends, and holidays based on the needs of the business.
  • High School diploma or GED required, college degree preferred.
  • Excellent written and verbal communications skills required.
  • Strong organizational and problem-solving skills required.
  • Competent in customer focus, change management, strategic thinking, and talent management.
  • Bilingual preferred in certain locations.
  • Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
  • Must be able to move and/or lift up to 25 pounds.

What We'll Offer:
  • Competitive paid time-off program
  • Medical, dental and vision benefits
  • Phone service discounts
  • Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace

What Wireless Vision employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Wireless Vision logo

About Wireless Vision

Sourced by ZipRecruiter

Wireless Vision, LLC is a prominent player in the telecommunication industry, located in Bloomfield Hills, MI, USA. Established in 2004, this privately-held company has grown to become the largest T-Mobile exclusive retailer, boasting over 600 locations across the United States. True to its name, Wireless Vision focuses on delivering top-tier wireless products and services through its retail outlets, providing customers with access to the latest in mobile technology. The company stands on its uncompromising values of Integrity, Passion, Creativity & Belief, and holds a mission to offer unparalleled customer experiences through passionate. Its dedication and superior service have earned the company numerous awards, including being named the 'Best Place to Work in Retail' by The Detroit Free Press.

Industry

Telecommunications

Company size

1,001 - 5,000 Employees

Headquarters location

Bloomfield Hills, MI, US

Year founded

2004

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